Atom - DELAYED AGAIN?!?!

Having 2 x Atom's on order I was frustrated to learn today the the Atom's are delayed until June now. "Software" is the reason given yet the dealers, (I spoke to 3 today) appear to be out of the loop.  Does anyone have a valid answer? How badly wrong can anyone get a product launch date without commenting and keeping loyal customers informed? I would also like a Star but no-one appears to know when that will be released!

Original Post

It is getting a bit ridiculous really. I ordered my Atom the first week pre-orders were announced back in December.

Was even thinking of upgrading my order to a Star instead, but now I won't bother. It would be an even longer wait.

I've been lucky that my dealer was able to get me a SuperUniti loaner while I wait for the Atom. Otherwise I'd probably have looked at other hi-fi options.

I've just received my Audio T newsletter in which the headline states "Naim have confirmed that the Atom will be shipping in June".

They don't specify which June or mention the Star and Nova though.

I'd post a link but it's commercial and so against Forum rules.

Thank's Pev. It astonishes me why Naim can't communicate this. The next question is; how is the inventory being allocated, how many units are available. If they P-off 100 end users that's a blended average of over £250K of potentially lost sales! I bet their Sales Director is doing his or her nut, never mind the share holders.

Klout10 posted:

I just read on a Dutch hifi site that the Uniti Star and Nova will be in the shops around September ...

Would be presumptuous with the shambles so far to assume this will happen. Could easily be changed.

Giving it until mid June for the Atom then if it is still a no show going to get a refund and have a rethink, probably see what is available in the world beyond Naim.

Klout10 posted:

I just read on a Dutch hifi site that the Uniti Star and Nova will be in the shops around September ...

Thanks to Google translate, so have I, thanks.

It says Naim announced this at the Munich High End Show - it would be reasonable to expect they could also announce it here! GRRRRR!!!

Klout10 posted:

Is there a world beyond Naim? 

Got to the stage where I feel like I am in a faltering relationship, constantly revisiting the same failings.

I moan about something,  Naim say they will do better keep me updated, they do this for a week and then don't bother. 

The constant failed promises, the dates that are never met. Absurdly I find this is all taking away from my musical enjoyment. So yes maybe I will take the plunge.

My assessment is that Naim are still relatively inexperienced in developing, testing and launching streaming technology (that includes software). Getting the final result right has clearly taken them longer than planned. That I believe is forgivable and they will have learnt a lot and will be less likely to get the timeframes wrong next time. What is less easy to forgive is the poor communication over the delays. Again hopefully lessons learned.

It is very tempting for those impatiently waiting for their new toy to give up and buy something else. But to me that is like cutting your nose off to spite your face as I doubt there is anything as good out there. 

ssmith posted:
Klout10 posted:

Is there a world beyond Naim? 

Got to the stage where I feel like I am in a faltering relationship, constantly revisiting the same failings.

I moan about something,  Naim say they will do better keep me updated, they do this for a week and then don't bother. 

The constant failed promises, the dates that are never met. Absurdly I find this is all taking away from my musical enjoyment. So yes maybe I will take the plunge.

SS just more time for you to enjoy music through your UQ2. Time will come for you to enjoy the Atom. If you like the brand don't leave space for bad sentiments.  Who knows if the new stuff is going to fullfil your expectations.  The reality is today you have a great kit to enjoy music.

I have the feeling this new series is going to be something special.

My reading of the situation (with absolutely no insider knowledge) is that it is most likely the "announcement style" launches with cute video promos are a consequence of Naim's new ownership structure. And someone who doesn't know audio all that well made the call to release the promos on a certain date based of the date (get it in in 2016) rather than the readiness of the product.

I don't really suppose someone from Naim can come here and "apologise" that their boss is an ass.

Hang on in there, those of you with an early order will be smiling as we are all clamouring to get on the new Uniti series gravy train when its excellence is revealed.

.sjb

 

nigelb posted:

My assessment is that Naim are still relatively inexperienced in developing, testing and launching streaming technology (that includes software). Getting the final result right has clearly taken them longer than planned. That I believe is forgivable and they will have learnt a lot and will be less likely to get the timeframes wrong next time. What is less easy to forgive is the poor communication over the delays. Again hopefully lessons learned.

It is very tempting for those impatiently waiting for their new toy to give up and buy something else. But to me that is like cutting your nose off to spite your face as I doubt there is anything as good out there. 

But Nigel why do you assume it's streaming related? It could equally be licence related .......... I agree the product development and release strategy for the more consumer centric products needs to be addressed.. and does come across as somewhat haphazard. I understand all product development and timing decisions are made by Naim in the U.K. with no external direction.

Yes it must be frustrating. However look at the issues the first Core owners has experienced and I think you will be more understanding of the delay. The strange thing is why Naim announced the new range before they had the certifications from 3. parties finalized. That should be a simple issue to communicate from the development department.

Claus

Claus-Thoegersen posted:

Yes it must be frustrating. However look at the issues the first Core owners has experienced and I think you will be more understanding of the delay. The strange thing is why Naim announced the new range before they had the certifications from 3. parties finalized. That should be a simple issue to communicate from the development department.

Claus

Fair point. My only concern is they still have chrome cast certification pending. Hopefully this doesn't cause further delays. Hopefully it all goes to plan and works well for Naim. 

I think that the frustrated among us appreciate the views and elements of information. The point is that it's possibly anecdotal. What are the FACTS? It's Jan, its Apr it's May, now June, it's licensing, it's software, it's compliance, it's....  In my situation there are other dependancies having these boxes.

MangoMonkey posted:

Good opportunity to snap up the unitI range at good prices.

who wants a volume knob on top anyway? 

Good point, the volume knob on the top signals a clear divide between the new Uniti line and the classical range of Naim products. By contrast, the Uniti 2, UnitiQute 2 and SuperUniti could happily live on the same shelves as other Naim separates. I thought this was a clever choice but perhaps a different design can help making Naim's range of products a little bit more understandable.

Simon-in-Suffolk posted:
nigelb posted:

My assessment is that Naim are still relatively inexperienced in developing, testing and launching streaming technology (that includes software). Getting the final result right has clearly taken them longer than planned. That I believe is forgivable and they will have learnt a lot and will be less likely to get the timeframes wrong next time. What is less easy to forgive is the poor communication over the delays. Again hopefully lessons learned.

It is very tempting for those impatiently waiting for their new toy to give up and buy something else. But to me that is like cutting your nose off to spite your face as I doubt there is anything as good out there. 

But Nigel why do you assume it's streaming related? It could equally be licence related .......... I agree the product development and release strategy for the more consumer centric products needs to be addressed.. and does come across as somewhat haphazard. I understand all product development and timing decisions are made by Naim in the U.K. with no external direction.

I am sure it is not one single issue causing the delay and it appears Chromecast certification is still pending. There was also talk of extended (re)testing and tweaking which points to software (and possibly hardware) development. I agree we should't be too judgemental without knowing the facts as someone else pointed out. We all want the best SQ possible so, to some extent, waiting for the product to be right is surely tolerable.

This is a learning process for Naim which is understandable. But they have been in the consumer electronics game long enough now to know how and when (frequency) to communicate to their existing and potential customers. Surely they can get that bit right by now.

Gazza posted:

Speaking to one of the Naim guys who gave a demo of the Nova and Star at Signals a week or so ago, he was getting firmware updates almost daily.

 

 

 

 

That's more than the beta testers are!! [Insert icon for tumbleweed blowing across a deserted landscape here]

Hello from Munich

Re Nova & Star

A few weeks after Atom is released, first builds of Nova will commence.

Nova hardware is complete and the software follows Atom in the most part. Current plan is to commence shipping first Nova units late June, pending certifications. 

Star hardware is complete. Star software is a more complex final integration as we have the cd playing/ripping engine to integrate. Good news is we are also making swift progress here and plan to ship in July, again pending final certification. That is our intention.

Today we are confident that all three players will soon be released, we hoped they come sooner, but very close now. We believe all three player are sounding fantastic.

We have some dependencies, as always, Google is the big one at the moment, currently we are in the their test house going through the process.

We will keep you updated

Thanks for your support and patience

Ryan

 

richardhomer posted:
Lord_HIllier posted:

I'm assuming Ryan works for Naim? 

Though may have retired before the actual release occurs....

Hahahah!

"Dear customer, we are sorry that you hifi dealer has withheld your £1750 for 29 years, but we are excited to tell you that hifi has now moved on. Pay £1200, (inflation), per month and every device you have will play high-res audio at 4012kHz 168-bit. We will also beam a hologram in 5D with the artists sweat bouncing off your face as they rock out to their latest album. What's more, EE's powerful 16G network will allow the experience within the heads-up display in your driver-less car. You can also meet and greet the band in our VR booth and of course ask for a virtual autograph. We are just finalising licenses and are in the process of allowing your 3D printer to create our Uniti MCMXXC range within 12 minutes of authorisation of payment". "We apologise for the delay".

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