Dead UnitiServes Society

Short update my Fellow Society Members

My new, replacement US SSD needs to go back to the Factory. It runs for several days, and then shuts itself down. Nothing in the log to help out with the diagnostics. Contacted the support, and they advised the distributor to have it sent back to the mother ship. 

Good that I have MinimServer running on my NAS

Adam Zielinski posted:

Bart - if only it were that easy. Unfortunately market for second-hand Naim gear is quite limited in Poland. Especially for higher-end gear.

Regardless... I intend to persevere

Adam

Understood!  And given that you've already "invested" in it, absent a market to "exit," you may as well persevere!  

jon honeyball posted:
Nick from Suffolk posted:

Naim wanted to try and diagnose it remotely, but alas no MShite computer in this house.

Except for your US, which is a windows computer inside. 

Sorry, thought you knew...

Nick's point was that Naim support wanted Nick to have a computer (other than the UServe) that they could use to remotely connect into his network and to the UServe.

I bought a US on a special deal last year. 

First one was DoA - not a good start!

Replacement has been flawless so far. 

Had previously experimented with Asset/Minim etc on my NAS. IME you get what you pay for - none anywhere near as stable or pleasant to use as the US/Naim App and all involved too much IT faffing about in my book. Minim had a completely irrecoverable crash (at least to my patience levels) after one power outage.

The US is now the essential component in my systems.

Olly

 

My US came back from Naim (after about 5 weeks) with a 'no fault detected.'

In the interval I had had BT investigate the frequent internet drops we had suffered from (no fault found, but the problem appears to have disappeared since my call). The US I was lent by my always helpful dealer performed faultlessly, in the sense that it did not enter a fault state, but was not the repository for any music; that role was handled by the NAS, which is my back-up service, through the US (I am not sure how or why these things work).

The returned device worked for a number of days before going into its unstable tristate mode (library/connecting/offline flashing). Initially cured by a POPO operation (the wonderful world of MShite!), this state lasted for all of 35 femtoseconds before it went 'offline.' It is sitting there now not working, except for its role as a heater in the study.

I am starting to despair of this device. I only bought it so that I could access my CD collection and downloaded music files on the MuSo and as a banker for the day when my CD player finally stops working and is non-repairable.

Nick from Suffolk posted:

My US came back from Naim (after about 5 weeks) with a 'no fault detected.'

In the interval I had had BT investigate the frequent internet drops we had suffered from (no fault found, but the problem appears to have disappeared since my call). The US I was lent by my always helpful dealer performed faultlessly, in the sense that it did not enter a fault state, but was not the repository for any music; that role was handled by the NAS, which is my back-up service, through the US (I am not sure how or why these things work).

The returned device worked for a number of days before going into its unstable tristate mode (library/connecting/offline flashing). Initially cured by a POPO operation (the wonderful world of MShite!), this state lasted for all of 35 femtoseconds before it went 'offline.' It is sitting there now not working, except for its role as a heater in the study.

I am starting to despair of this device. I only bought it so that I could access my CD collection and downloaded music files on the MuSo and as a banker for the day when my CD player finally stops working and is non-repairable.

Similar but not identical experience. I get the 'tristate mode' about once a day and usually overnight both on my current US and the initial purchase that Naim replaced. A restart has always fixed it.

Naim think it is probably a network problem, as do I,  although it never manifests on computers or phones. Certainly once offline the US will not reconnect to the router without a reboot.

I've nearly finished ripping all my cds and the US has always played music with no problem (via the iPhone app and a Mu-so) even when 'offline' so I guess I'll live with it.

Nick from Suffolk posted:

My US came back from Naim (after about 5 weeks) with a 'no fault detected.'

In the interval I had had BT investigate the frequent internet drops we had suffered from (no fault found, but the problem appears to have disappeared since my call). The US I was lent by my always helpful dealer performed faultlessly, in the sense that it did not enter a fault state, but was not the repository for any music; that role was handled by the NAS, which is my back-up service, through the US (I am not sure how or why these things work).

The returned device worked for a number of days before going into its unstable tristate mode (library/connecting/offline flashing). Initially cured by a POPO operation (the wonderful world of MShite!), this state lasted for all of 35 femtoseconds before it went 'offline.' It is sitting there now not working, except for its role as a heater in the study.

I am starting to despair of this device. I only bought it so that I could access my CD collection and downloaded music files on the MuSo and as a banker for the day when my CD player finally stops working and is non-repairable.

Nick - that is quite worrisome. I think you should request an exchange for a new model, as there is something fundamentally wrong with that device.

Richard Morris posted:

Similar but not identical experience. I get the 'tristate mode' about once a day and usually overnight both on my current US and the initial purchase that Naim replaced. A restart has always fixed it.

Naim think it is probably a network problem, as do I,  although it never manifests on computers or phones. Certainly once offline the US will not reconnect to the router without a reboot.

I've nearly finished ripping all my cds and the US has always played music with no problem (via the iPhone app and a Mu-so) even when 'offline' so I guess I'll live with it.

Richard - is there any way I can help with the network configuration? Can you, please, describe the basic setup of your LAN?

Adam

Adam, it is very helpful to offer support to Richard. But I do wonder how a network could cause such a problem. In my system my BT (bloody terrible?) router is connected to the main wall connection. From the BT router an ethernet cable runs to a Netgear switch (GS108). All active devices are then connected to this switch (Mac, US, Time Machine, Synology, Sonos Connect and an ethernet-over-mains point). 

Any suggestions gratefully received.

 

Richard, Nick

One thing I have found, when designing my home network, is to use the router supplied by my ISP only for one thing - as a modem, decoding the signal.
I do not use its wireless function or it's network management. Found it too unstable.

So my network has one more 'magic' device, which just boringly works all the time - Apple Airport Extreme. It starts and 'defines' my home network, handling DHCP protocol for all devices.
The basic set up is:
ISP modem > Apple Airport Extreme > CISCO switch (unmanaged) > network-connected devices (NAS, 4 NAIM streamers, Oppo 105D, Airport Extreme in bridge mode, printer, 2 Macs, 4 iPads, 2 iPhones....).

There are two possible courses of actions you may try:

1. Find if one of the network-connected devices is causing IP assignment problems that 'freak your UQ out). I'd disconnect everything from your network. Then re-set the switch with nothing connected to it. Simply plug in your NAS / US and your streamer and leave it like that for 24 hours.
If all is OK: this means another device is causing problems
If not ok: we may need to check the ISP supplied modem / router

2. If 1 fails, you could try buying an Apple router (Express or Extreme) on-line and test it at home. If you don't like what it does, you can always return it to Apple within 14 days.
I would hazard a guess that with an Apple router you should get a more stable network in general (both wireless and wired).

Adam

I agree with Adam, I've been using Apple Airport Express and Extreme devices for my network for 10 years or so, and I've found them reliable and easy to set up. I do, however, leave my ISP router as DHCP server, just disabling its WiFi and connecting Ethernet cables to the Extreme.

I have asked my local dealer for his views as well and it appears that BT routers can be the cause of problems. I am loath to go out and buy something, even if it is relatively cheap, and (given my inability to want to understand networks and anything computer based) then do a trial and error to see if it works (and mine is an intermittent problem). I am not sure that streaming is for me, especially as it is only for the MuSo. I have R4 and occasionally R5 sports for cricket to keep me occupied. I can only hope that when my CD player breathes its last breath there is something more convenient available.

Personally I've never had any issues with the BT hub (now on a HH6) just the pedestrian connection speeds from time to time. Often enough to stream BBCR3 until others go online then it's breakup time! I also use my Unitiserve with a certain third party linear PS. I took one look at that wall wart and put it in the box which is now in the loft I also power the HH6 with a linear PS from said supplier and very good it is too. 

Ravenswood10 posted:

I also use my Unitiserve with a certain third party linear PS. I took one look at that wall wart and put it in the box which is now in the loft I also power the HH6 with a linear PS from said supplier and very good it is too. 

Same here. Also use the same company's linear PS to power my NAS. This has a noticable improvement on the sound quality.

Richard Morris posted:

Any reason why the manufacturer of this linear power supply can't be mentioned?

It can, but the reply will be temporarily blocked, untill one of the moderstors releases it realising it we are talking about powering NAS or switch. 

Generally the alternative PSU manufacturers' power suppliers (like the one from Israel) make very advanced and quiet units which replace those horrid swith-mode standard affairs. They beneift the systems by reducing system noise.


Naim also discourages the use of third party stuff. I got mine from a long-standing Linn and Naim dealer in Lewisham. It's been powered up for almost a year with the Unitiserve and no issues to date. Unitiserve has also endured a couple of short power cut with not so much of a blink. 

Allan Milne posted:

My US has been working flawlessly for a number of years now although flashing lights won't bother me at all since I'm blind ... so maybe there have been some glitches.

Only been powered down a few times when I needed to rebuild or reorganise my Fraim.

 

Lots of flashing lights here last night, lots of lightning, and a couple of brief power outages before I got out of bed and turned everything off. No direct hits this time though, US is fine. No scheduled backup, as my Synology NAS seems to have turned itself off all on its own, but it should catch up tonight.

Adam Zielinski posted:

Richard, Nick

One thing I have found, when designing my home network, is to use the router supplied by my ISP only for one thing - as a modem, decoding the signal.
I do not use its wireless function or it's network management. Found it too unstable.

So my network has one more 'magic' device, which just boringly works all the time - Apple Airport Extreme. It starts and 'defines' my home network, handling DHCP protocol for all devices.
The basic set up is:
ISP modem > Apple Airport Extreme > CISCO switch (unmanaged) > network-connected devices (NAS, 4 NAIM streamers, Oppo 105D, Airport Extreme in bridge mode, printer, 2 Macs, 4 iPads, 2 iPhones....).

There are two possible courses of actions you may try:

1. Find if one of the network-connected devices is causing IP assignment problems that 'freak your UQ out). I'd disconnect everything from your network. Then re-set the switch with nothing connected to it. Simply plug in your NAS / US and your streamer and leave it like that for 24 hours.
If all is OK: this means another device is causing problems
If not ok: we may need to check the ISP supplied modem / router

2. If 1 fails, you could try buying an Apple router (Express or Extreme) on-line and test it at home. If you don't like what it does, you can always return it to Apple within 14 days.
I would hazard a guess that with an Apple router you should get a more stable network in general (both wireless and wired).

Adam

Hi Adam, I've set up as you suggested. All wifi (iPhones , iPads, MacBook, iMac) runs off the Airport Extreme. Wifi on router turned off.

Unfortunately - no change. The US still goes offline about once a day and usually overnight as well.

Since I've now ripped all my cds and the US still streams when offline I'm going to stop fiddling and live with it.

Yes, latest software.

Offline is indicated by the n-Serve (laptop) reporting 'offline' - top left where 'library' usually is. When this happens cds will not rip and the 'newest' section in the player list shows empty.  In the iPhone app a red bar at the top of the screen indicates offline, with similar symptoms.

However even when 'offline' the Mu-so app can see the US and I can stream from that.

Adam Zielinski posted:

Richard, Nick

One thing I have found, when designing my home network, is to use the router supplied by my ISP only for one thing - as a modem, decoding the signal.
I do not use its wireless function or it's network management. Found it too unstable.

So my network has one more 'magic' device, which just boringly works all the time - Apple Airport Extreme. It starts and 'defines' my home network, handling DHCP protocol for all devices.

I've been using a similar configuration for years now, and I've always found the Airport devices to be very well behaved. I differ in that I have always used my ISP supplied router as DHCP server, rather than letting the AE handle this. I'm not convinced that it's beyond the capability of these basic 'free' devices to allocate IP addresses correctly in a relatively simple home network.

Richard Morris posted:

Yes, latest software.

Offline is indicated by the n-Serve (laptop) reporting 'offline' - top left where 'library' usually is. When this happens cds will not rip and the 'newest' section in the player list shows empty.  In the iPhone app a red bar at the top of the screen indicates offline, with similar symptoms.

However even when 'offline' the Mu-so app can see the US and I can stream from that.

Richard - I need to think about this one.... Cannot check the settings now as my US is attending an extended spa session....

ChrisSU posted:

I agree with Adam, I've been using Apple Airport Express and Extreme devices for my network for 10 years or so, and I've found them reliable and easy to set up. I do, however, leave my ISP router as DHCP server, just disabling its WiFi and connecting Ethernet cables to the Extreme.

Me too, exactly.  No issues with my ISP's router doing dhcp duties.

Adam Zielinski posted:
Ravenswood10 posted:

I also use my Unitiserve with a certain third party linear PS. I took one look at that wall wart and put it in the box which is now in the loft I also power the HH6 with a linear PS from said supplier and very good it is too. 

Same here. Also use the same company's linear PS to power my NAS. This has a noticable improvement on the sound quality.

I too am a naughty boy and use a middle eastern linear power supply to feed my lovely, reliable (well now) Unitiserve. I am pretty sure it improved the SQ over the supplied switched mode power supply, but it was a while ago. What I am sure of however is that I would not have kept it in service unless there was a good reason. 

Adam Zielinski posted:
Richard Morris posted:

Yes, latest software.

Offline is indicated by the n-Serve (laptop) reporting 'offline' - top left where 'library' usually is. When this happens cds will not rip and the 'newest' section in the player list shows empty.  In the iPhone app a red bar at the top of the screen indicates offline, with similar symptoms.

However even when 'offline' the Mu-so app can see the US and I can stream from that.

Richard - I need to think about this one.... Cannot check the settings now as my US is attending an extended spa session....

Richard - I cannot think of anything or any parameter that may casue this behaviour. I think we may be dealing either with a nasty gremlin that is intent on tormenting you or a faulty unit.

Adam

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