Dead UnitiServes Society

I am pretty sure Naim would not release the Core unless they had fully identified and rectified the USs tendency to die prematurely. That really would be an own goal.

As long as my US is alive and kicking, I will stick with it - unless there are compelling SQ reasons to 'upgrade'.

CSI_Basel posted:

Next question would be - how many would now get a Core after all the US issues.....

The US issues do not play any role in my decision whether to buy or not to buy a Core. It is a new machine, with a new hardware and a new OS. If the Core can provide the same functionalities of my fanless, dedicated server + USB to s/pdif bridge and deliver a comparable or better sound quality I will buy it. Otherwise, I will not buy it.

I will follow Nigel's path. For now stickimg with my 4th US - let's see how this one lasts

Looking at the specs the new Core does pretty much what my US at the moment. So no immediate reason to upgrade. But the good news is that there is a replacement, which should handle my library in the easy way and will offer the functionality I'm used to and appreciate.

 

As I read the specs for the Core, it is "only" a server, no internet radio. But if it has tidal support and the other new things it may be one of my options to replace my dead  ns01. However I will have a very hard time living without something as good as the DTC for Windows! This is my top reason to have my ns01 repaired of course depending on the price. 

Claus-Thoegersen posted:

As I read the specs for the Core, it is "only" a server, no internet radio. But if it has tidal support and the other new things it may be one of my options to replace my dead  ns01. However I will have a very hard time living without something as good as the DTC for Windows! This is my top reason to have my ns01 repaired of course depending on the price. 

The Core will not run Tidal. You need a streamer for that.

My US has just developed a hunger for CDs, failing to spit them out after ripping and presumably digesting them whole. It happened once before recently but the straightened paper clip poked in the tiny hole method of ejection failed, but turning off and on (in the correct manner) resulted in a regurgitated CD. This time however no such luck. So it is on its way back to the mother ship.

I asked my dealer if there might be a Naim trade in deal in the offing for US against Core. No such luck. Worse still I suspect that Naim might soon introduce a time limit beyond which they will no longer support the US (it has a third party aging OS) once the Core is fully established. Does anyone else have a view on this?

Thank goodness for Tidal while my US is having it's stomach pumped.

BTW Adam, this is my US's third visit to Naim HQ for treatment. Does the society recognise this as a milestone with possibly an award? Just asking.

Adam Zielinski posted:

Well - I do hope Naim continues to support our UnitiServes - dead or alive - they need to be supported. After all we have the might of our elite Society behind us.

Possibly a march on Salisbury might help. I'll let you organise that!

You didn't answer my query about when awards might be issued.

nigelb posted:

BTW Adam, this is my US's third visit to Naim HQ for treatment. Does the society recognise this as a milestone with possibly an award? Just asking.

Well Nigel - you're the Dean. I think we need to put down some guidelines for reaching certain milestones and the level of awards.

Some possible thresholds:

  • At least 3 factory 'visits' for the same unit
  • At least 3 new units in a 12 month period
  • Etc etc
Wugged Woy posted:

Wow !!! Sorry Guys but.........If I was a prospective Naim buyer reading this thread, it would convince me to not go anywhere near Naim with a bargepole.......... 

Nah... it's not thaaaat bad

I'm really glad that the Core is now out - hopefully this will work the way that the pioneering UnitiServe was conceived to function.

Adam Zielinski posted:
nigelb posted:

BTW Adam, this is my US's third visit to Naim HQ for treatment. Does the society recognise this as a milestone with possibly an award? Just asking.

Well Nigel - you're the Dean. I think we need to put down some guidelines for reaching certain milestones and the level of awards.

Some possible thresholds:

  • At least 3 factory 'visits' for the same unit
  • At least 3 new units in a 12 month period
  • Etc etc

Sorry, fellow Warszawiak, but the above says everything.........

Wugged Woy posted:

Wow !!! Sorry Guys but.........If I was a prospective Naim buyer reading this thread, it would convince me to not go anywhere near Naim with a bargepole.......... 

I have owned many, many bits of Naim kit and they have all been bomb proof - with the exception of the good old UnitiServe. More a computer than a HiFi component and there in lies the problem. Hopefully Naim have learned a few lessons in how to build a computer (both hardware and software) with the launch of the Core.

Let's put this in perspective. Naim make incredibly reliable HiFi components. Computers, now that's a different story (to date anyway).

Hope I have cleared that one up.

Reading all of this has made me think I may have to bite the bullet, buy a Core and simply keep my US, which presumably will be worth relatively little second hand, as a back up to the back up (expensive I know, but at least I should never be without my beloved music). How many other members of this august society are considering the Core?

Timmo1341 posted:

Reading all of this has made me think I may have to bite the bullet, buy a Core and simply keep my US, which presumably will be worth relatively little second hand, as a back up to the back up (expensive I know, but at least I should never be without my beloved music). How many other members of this august society are considering the Core?

I'm starting to think along the same lines.... I will let CORE mature a bit and may buy it, say one year from now.

nigelb posted:
Wugged Woy posted:

Wow !!! Sorry Guys but.........If I was a prospective Naim buyer reading this thread, it would convince me to not go anywhere near Naim with a bargepole.......... 

I have owned many, many bits of Naim kit and they have all been bomb proof - with the exception of the good old UnitiServe. More a computer than a HiFi component and there in lies the problem. Hopefully Naim have learned a few lessons in how to build a computer (both hardware and software) with the launch of the Core.

Let's put this in perspective. Naim make incredibly reliable HiFi components. Computers, now that's a different story (to date anyway).

Hope I have cleared that one up.

Nigel, with respect, it's still a Naim product with a lovely Naim badge on the front. Prospective buyers can be shocked when reading such threads.

I have been a Naim user for 25 extremely happy years so have no axe to grind here ............/

Wugged Woy posted:
Adam Zielinski posted:
nigelb posted:

BTW Adam, this is my US's third visit to Naim HQ for treatment. Does the society recognise this as a milestone with possibly an award? Just asking.

Well Nigel - you're the Dean. I think we need to put down some guidelines for reaching certain milestones and the level of awards.

Some possible thresholds:

  • At least 3 factory 'visits' for the same unit
  • At least 3 new units in a 12 month period
  • Etc etc

Sorry, fellow Warszawiak, but the above says everything.........

Yes and no...

If you count the number of forum members on this thread - the number is quite insignificant versus the number of US / HDX sold. 

 

Timmo1341 posted:

Reading all of this has made me think I may have to bite the bullet, buy a Core and simply keep my US, which presumably will be worth relatively little second hand, as a back up to the back up (expensive I know, but at least I should never be without my beloved music). How many other members of this august society are considering the Core?

I am considering trading in my US against a Core but it all depends what my dealer will allow me for my US. I strongly suspect the Core will prove to be far more reliable than the US it essentially replaces.

Wugged Woy posted:
nigelb posted:
Wugged Woy posted:

Wow !!! Sorry Guys but.........If I was a prospective Naim buyer reading this thread, it would convince me to not go anywhere near Naim with a bargepole.......... 

I have owned many, many bits of Naim kit and they have all been bomb proof - with the exception of the good old UnitiServe. More a computer than a HiFi component and there in lies the problem. Hopefully Naim have learned a few lessons in how to build a computer (both hardware and software) with the launch of the Core.

Let's put this in perspective. Naim make incredibly reliable HiFi components. Computers, now that's a different story (to date anyway).

Hope I have cleared that one up.

Nigel, with respect, it's still a Naim product with a lovely Naim badge on the front. Prospective buyers can be shocked when reading such threads.

I have been a Naim user for 25 extremely happy years so have no axe to grind here ............/

I was making the point, if it wasn't already apparent, that these reliability issues are related to one specific model and not the brand. Any newbie who takes the time to read this and the many other threads on here will surely understand this.

Adam Zielinski posted:
Wugged Woy posted:
Adam Zielinski posted:
nigelb posted:

BTW Adam, this is my US's third visit to Naim HQ for treatment. Does the society recognise this as a milestone with possibly an award? Just asking.

Well Nigel - you're the Dean. I think we need to put down some guidelines for reaching certain milestones and the level of awards.

Some possible thresholds:

  • At least 3 factory 'visits' for the same unit
  • At least 3 new units in a 12 month period
  • Etc etc

Sorry, fellow Warszawiak, but the above says everything.........

Yes and no...

If you count the number of forum members on this thread - the number is quite insignificant versus the number of US / HDX sold. 

 

You miss the point I was making. The above says everything to a prospective customer reading this thread.

nigelb posted:
Wugged Woy posted:
nigelb posted:
Wugged Woy posted:

Wow !!! Sorry Guys but.........If I was a prospective Naim buyer reading this thread, it would convince me to not go anywhere near Naim with a bargepole.......... 

I have owned many, many bits of Naim kit and they have all been bomb proof - with the exception of the good old UnitiServe. More a computer than a HiFi component and there in lies the problem. Hopefully Naim have learned a few lessons in how to build a computer (both hardware and software) with the launch of the Core.

Let's put this in perspective. Naim make incredibly reliable HiFi components. Computers, now that's a different story (to date anyway).

Hope I have cleared that one up.

Nigel, with respect, it's still a Naim product with a lovely Naim badge on the front. Prospective buyers can be shocked when reading such threads.

I have been a Naim user for 25 extremely happy years so have no axe to grind here ............/

I was making the point, if it wasn't already apparent, that these reliability issues are related to one specific model and not the brand. Any newbe who takes the time to read this and the many other threads on here will surely understand this.

No, not necessarily. A prospective customer can be put off by just one thread talking about what seems like a substantial problem with one item. A seed of doubt is planted and they may feel like looking elsewhere.

P.S. Yes, of course, my 25 year old Naim amps are a testament to Naim's fabulous reliability - but that's not the point.

Wugged Woy posted:
Adam Zielinski posted:
Wugged Woy posted:
Adam Zielinski posted:
nigelb posted:

BTW Adam, this is my US's third visit to Naim HQ for treatment. Does the society recognise this as a milestone with possibly an award? Just asking.

Well Nigel - you're the Dean. I think we need to put down some guidelines for reaching certain milestones and the level of awards.

Some possible thresholds:

  • At least 3 factory 'visits' for the same unit
  • At least 3 new units in a 12 month period
  • Etc etc

Sorry, fellow Warszawiak, but the above says everything.........

Yes and no...

If you count the number of forum members on this thread - the number is quite insignificant versus the number of US / HDX sold. 

 

You miss the point I was making. The above says everything to a prospective customer reading this thread.

Why is it such a bad thing that prospective customers learn of a reliability issue with a particular model. It modifies expectations, informs and possibly avoids additional tales of woe. If a prospective buyer does their research properly they will know there are no reliability issues with Naim gear, except the US. Naim will be painfully aware of this also.

IMO, such reliability issues, though confined to a particular model, should never be swept under the carpet. With such an active forum, there is no chance of that anyway.

Wugged Woy posted:
Adam Zielinski posted:
Wugged Woy posted:
Adam Zielinski posted:
nigelb posted:

BTW Adam, this is my US's third visit to Naim HQ for treatment. Does the society recognise this as a milestone with possibly an award? Just asking.

Well Nigel - you're the Dean. I think we need to put down some guidelines for reaching certain milestones and the level of awards.

Some possible thresholds:

  • At least 3 factory 'visits' for the same unit
  • At least 3 new units in a 12 month period
  • Etc etc

Sorry, fellow Warszawiak, but the above says everything.........

Yes and no...

If you count the number of forum members on this thread - the number is quite insignificant versus the number of US / HDX sold. 

 

You miss the point I was making. The above says everything to a prospective customer reading this thread.

Oh I understand perfectly well what you're saying. I just don't agree with you - that's all

 

I am holding on to several large pieces of wood as I write this ... my US has happily worked flawlessly from purchase 3 years ago other than going back to the dealer for firmware/software upgrade. I am therefore only an affiliate member

 

I also have the core lined up as a replacement when the US dies - don't think there is any point in trying for a trade-in, it will probably be peanuts.

 

I am not quite clear as to whether the core has the wifi remote like the other new bits - this might be a game changer if it did since, although the app is fine, hitting a button on a remote is more convenient for basic play/pause/skip functionality.

 

Allan

 

Wugged Woy posted:

Can you explain why, Adam, that prospective buyers may not find this

  • At least 3 factory 'visits' for the same unit
  • At least 3 new units in a 12 month period
  • Etc etc

a bit 'off-putting' ?

I know this isn't actually politically correct............... 

Oh for goodness sake, it's called having a bit of fun. Prospective buyers SHOULD be made aware of the reliability issues with the US and Naim should rightfully be somewhat embarrassed by it. After all it costs us loyal Naimees quite a bit of money each time we send our US's to HQ for repair.

nigelb posted:
Wugged Woy posted:

Can you explain why, Adam, that prospective buyers may not find this

  • At least 3 factory 'visits' for the same unit
  • At least 3 new units in a 12 month period
  • Etc etc

a bit 'off-putting' ?

I know this isn't actually politically correct............... 

Oh for goodness sake, it's called having a bit of fun. Prospective buyers SHOULD be made aware of the reliability issues with the US and Naim should rightfully be somewhat embarrassed by it. After all it costs us loyal Naimees quite a bit of money each time we send our US's to HQ for repair.

Here Nigel we are in total agreement. (Phew ! says Nigel). I was only pointing out the danger of bad PR for Naim. God forbid, I love Naim to bits.....

Wugged Woy posted:
nigelb posted:
Wugged Woy posted:

Can you explain why, Adam, that prospective buyers may not find this

  • At least 3 factory 'visits' for the same unit
  • At least 3 new units in a 12 month period
  • Etc etc

a bit 'off-putting' ?

I know this isn't actually politically correct............... 

Oh for goodness sake, it's called having a bit of fun. Prospective buyers SHOULD be made aware of the reliability issues with the US and Naim should rightfully be somewhat embarrassed by it. After all it costs us loyal Naimees quite a bit of money each time we send our US's to HQ for repair.

Here Nigel we are in total agreement. (Phew ! says Nigel). I was only pointing out the danger of bad PR for Naim. God forbid, I love Naim to bits.....

In most instances you get the PR you deserve. Naim builds superb, reliable products and they rightly enjoy very good PR. But the UnitiServe is unusual. I am sure if you ask Naim themselves, they would admit the reliability of the US falls considerably below their normal high standards of all their other products. I also suspect Naim can't wait for the arrival of the Core as a replacement.

But I fully intend to tease Naim on here a bit about the US as it relaxes me having paid yet another repair bill.

Come on Naim, do a trade in deal of a US against a Core for all us loyal, long-suffering US owners. We deserve it! 

Shall we move on?

nigelb posted:
Wugged Woy posted:
nigelb posted:
Wugged Woy posted:

Can you explain why, Adam, that prospective buyers may not find this

  • At least 3 factory 'visits' for the same unit
  • At least 3 new units in a 12 month period
  • Etc etc

a bit 'off-putting' ?

I know this isn't actually politically correct............... 

Oh for goodness sake, it's called having a bit of fun. Prospective buyers SHOULD be made aware of the reliability issues with the US and Naim should rightfully be somewhat embarrassed by it. After all it costs us loyal Naimees quite a bit of money each time we send our US's to HQ for repair.

Here Nigel we are in total agreement. (Phew ! says Nigel). I was only pointing out the danger of bad PR for Naim. God forbid, I love Naim to bits.....

In most instances you get the PR you deserve. Naim builds superb, reliable products and they rightly enjoy very good PR. But the UnitiServe is unusual. I am sure if you ask Naim themselves, they would admit the reliability of the US falls considerably below their normal high standards of all their other products. I also suspect Naim can't wait for the arrival of the Core as a replacement.

But I fully intend to tease Naim on here a bit about the US as it relaxes me having paid yet another repair bill.

Come on Naim, do a trade in deal of a US against a Core for all us loyal, long-suffering US owners. We deserve it! 

Shall we move on?

Bravo Nigel. Glad you can see that black PR ain't good and Naim should learn from this. Move on indeed. I actually fancy an Atom........ I am a poor wretched soul.... any chance of a small crust of bread, Guv. ?

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