Flights of Fancy

Power failure is not a believable excuse.    BA have outsourced a lot of its IT to TATA in India & thats seems to be where the problem lies,  not that its outsourced or India (another discussion - maybe),  but whatever caused the initial failure,  the backup process failed to kick in.  

Mike-B posted:

Power failure is not a believable excuse.    BA have outsourced a lot of its IT to TATA in India & thats seems to be where the problem lies,  not that its outsourced or India (another discussion - maybe),  but whatever caused the initial failure,  the backup process failed to kick in.  

there was a backup system in place ?

We travelled back on Thursday from a short holiday. We flew with BA. The return check-in arrangements were dreadful.

We had carry-on luggage only, but because of our itinerary we were unable to check-in on-line or pre-print our boarding passes. This meant we had to join the queue for assisted check-in. One girl manning one check-in desk and a queue of about 20 people. When we (eventually) got to the desk, it took just under one minute to check us in (myself & Mrs D) and issue our boarding passes.

But ! it took nearly two hours to get to the front of the queue ! A group of 10 was at the front and they ALL had an assortment of over-sized and over-weight luggage. Some had to re-pack suitcases to get below the 32kg absolute max weight allowed and each one of them had to wander off to some accounting booth to pay the excess luggage fee. Each of them argued with the check-in girl who was working to a very strict +/- 0.01kg rule and +/- 0.1cm rule........

No additional assistance for this one girl and no flexibility for these passengers. The flight was just over half full. Still, I estimated that this check-in girl raised a further £2k for BA on Thursday.........

..........and lost about 20 customers for the future !

J.N. posted:

My credulity is being stretched now. Anyone else wondering if it's a cover story for something more sinister?

John.

I first learned to code on an Elliott computer. It was OK as long as the punched paper tape didn't tear or snap. Perhaps that's really what happened to BA!

best

David

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