Tried to add something to my basket today and immediately, long before getting to the payment stage, got the message saying "Based on your territory as determined by your IP address, we are unable to sell you this album due to restrictions imposed on us by the record label. We apologize for the inconvenience and thank you for shopping at HDtracks!"
Have bought lots of stuff in the past via PayPal with no problem.
Anyone else, from outside the US, had the same thing lately?
I have just purchased and downloading from HDtracks via Paypal (Kate Bush). Still working here - and I am in the UK.
You might want to try going via a proxy server if you are still having problems, ie it will make your IP address appear from a US address range if you use a US Proxy.
Update: I went via freeproxy in Canada and I could add items into my basket that otherwise I couldn't do when going directly from the UK. I could invoke the HDTrack Manager from the proxy session, but it was still downloading KateBush that is not limited. I don't know whether the HDTrack Manager is affected by this.. I'll have to wait to buy another North Amercia only Album..
if we can't access decent mainstream music for download at a decent bit rate what is the point of spending 2k on a N5XS streamer? this is going to hold back audiophile download development for sure.
When is the uk going to have access to decent music to down load? naim and Linn downloads are ok but it would be nice to have more mainstream music to choose from. And I don't mean iTunes!
I don't really want to pretend I live in another country to get music. I won't be spending my 2k just yet.
Steeve, yes if you put free proxy servers into Google, you will see lots of references. Try one based in the US or Canada. Effectively they act as a relay. If you send a request by them, it gets onward forwarded using a new source IP address based in the geographic location of the proxy. I tried helpmehide.com based in Canada and it appeared to work- at least loading restricted items into the basket.
Simplistically the vast majority of IP addresses are divided up across the globe, and so when you initiate your web request the web server can tell where in the world you are coming from. It's called GeoLocation in web terminology. All web requests have a source and destination IP address ( it's quite a hot topic in my professional work right now)
Of course, the SSL encryption of Paypal won't traverse the proxy server... Dohhhhh. Is the basket stored between sessions? Ie load with a proxy, and then try and pay by a direct web connection... I agree it's all getting clunky.
Also, a further word of warning...........going through a proxy appears to trigger a security issue within Paypal. You account will be limited and you will have to go through a re-verification process!
They seem to have turned on geolocation on the search results as well now - if i search for 'stones' it correctly returns The Rolling Stones as the artist, but the album listing shows 'record not available'. If I search on Google and jump directly to the correct landing page I see the albums, but can't add them to my basket. Bugger... should have downloaded more while I had the chance.
Geolocation by IP at hdtracks.com has been active for surfers from Germany for some weeks now. Now they seem to cover UK as well.
IP restrictions obviously are based on entire labels, i.e. you can either buy any album from a label or none.
Restricted labels seem to be: Deutsche Grammophon, Verve, Mercury Living Presence, Island Records and some others. When you click on such a label you get "coming soon" and it's also hidden from the page with all labels. There are still labels that are not restricted, e.g. Chesky as hdtrack's "house label" and many smaller labels.
Very annoying. One might think we are trying to buy drugs, weapons or other illegal stuff. Surfing via proxy is not really an option: Dead slow, insecure and Paypal makes problems too (as noted by Steeve).
I don't blame hdtracks for this, they wouldn't mind the extra cash. The idea obviously comes from the content mafia^H^H^H^H^H owners.
Well everyone is still a human and most crooks are outside the prison system anyway and in many circumstances today's terrorist is tomorrow's freedom fighter. But moving swiftly on before I get embroiled in a political debate, is there anything that we can do about this to campaign for HD tracks to be available in the UK and/or EU? Starting a Facebook page seems a bit lame and taking to the streets (or the afore-mentioned terrorist action) a little too over the top. But maybe something something inbetween? Would be good if the UK Hi-fi industry got on board as Naim, Linn, Cyrus (are they still UK?) and others must have a vested interest.
HD Tracks has only allowed to offically sell you media if you are in North Amercia. You could not register a non North Amercian address. The fact that many of us exploited a loop hole in the HDTracks system to purchase content via Paypal, is hardly justification to complain now. I exploited it but knew I was on borrowed time. We were going outside thier terms of sale and getting away with it. They have tightened up thier website governance and only now we complain - we should of lobbied sooner if we wanted to legitametely purchase the content.
To me this is just the same as Bluray or DVD zoning. I don't like it but is fact of life by media companies. I am sure it would have been on CD if the technology existed at the launch of CD.
I assume the reason we have no mainstream hidef content in Europe is becasue the media companies don't want it, they might be fearful of piracy etc, otherwise it would be there now. The market in Europe is on a par with North America.
Fortuantely I use my streamer mostly as a CD transport, but the odd piece of hidef media has been a treat, although my choices have now reduced.
On a few other fora I read, real-life proxies are pretty popular -- folks who will buy something not available in North America or the EU, collect funds from the buyer, and ship the item . . . all based on the honor system.
Such does, however, violate HD Tracks' "User Agreement."
"The restriction is limited to UMG titles. It is beyond our control. Hopefully it will resolve as the music industry moves towards a globalized framework. It is as much a consequence of globalisation."
Which is useful in some ways and cryptic in others. You can identify Universal Music Group labels here: