IOS 10.3.2, Naim app stops working

Resolved luckily.... 

just deleted and reinstalled the app and then it was not finding any rooms.   Have Uniti Qute on hard wired network so this was mysterious.  Powered off the lot and restarted and the newly installed app found the Qute.  After payment of one bitcoin ;-)  

thanks all! 

 

Fozz posted:

Resolved luckily.... 

just deleted and reinstalled the app and then it was not finding any rooms.   Have Uniti Qute on hard wired network so this was mysterious.  Powered off the lot and restarted and the newly installed app found the Qute.  After payment of one bitcoin ;-)  

thanks all! 

 

I don't see the bitcoin in my archive...everyone else has paid me, even the NHS.

G

Fozz posted:

All I get is a grey screen with settings cog top right and a small burger icon for dropdown on the left, but this menu does not function.  Been a while since I tried to post a photo so hope below works 

 

I'm still using IOS 10.1.1 on the IPad and I had this screen a couple of times over the weekend and I couldn't shift it even with complete restarts of the router & powering down the IPad.  I was reluctant to delete the app incase I lost it's  upnp playlists (not sure if deleting the app deletes the playlists ? ).  Anyway it seemed to resolve itself somehow after leaving it alone for an hour or so.  I have never seen this particular screen before - so Im wondering if something's amiss with App v5.6 ?

Interesting one,  Just prior to 10.3.2 I was having occasional issues with all the text disappearing along with the volume control!  Raised an email to support (they had never heard of the problem) but it suddenly stopped happening, then this issue with the new IOS.   I don't use playlists but the reinstall kept favourite radio stations at least.   Would not like to predict if it would be OK for you Nick. 

Chris Hatten posted:

Naim app has to be deleted and reinstalled on iOS 10.3.2 every couple of days. Also does this on 9.3.5. Very annoying and not of the quality I would expect from Naim. Seems to be OK on iPhone. 

When you say the app "has" to be deleted    ..............   what are you getting that makes you say it has to be deleted.  ???

I've seen the above screen before and after the iOS 10.3.2 update - it appears to occur when the Naim App and Naim streamer lose communication with each other.

If I use the streamer front panel to switch inputs and close/open the Naim App, normal service is resumed.

Dan43 posted:

I have been getting the same blank screen a few times now, each time I re-install the App and it is fine, but yes happening at least 4-5 times in last 2-3 days where before it didn't happen once at all.

 iPhone 7 

Yes, I get either a blank screen or sometimes the Naim logo.

Mike-B posted:
Chris Hatten posted:

Naim app has to be deleted and reinstalled on iOS 10.3.2 every couple of days. Also does this on 9.3.5. Very annoying and not of the quality I would expect from Naim. Seems to be OK on iPhone. 

When you say the app "has" to be deleted    ..............   what are you getting that makes you say it has to be deleted.  ???

I am getting nothing to say it has to be deleted. I either get a blank screen or just the Naim logo. No welcome banner or rooms, so I cannot make any input.

If streamer, SuperUniti or UnitiCore, is switched off and was the last source used, then the App fails to load in IOS 10 and IOS 9 on iPads. Doesn't happen on iPhone 7. As soon as the streamer is switched on, the App loads. If Muso Qb was the last used source, the app opens fine. Seems a bit chunky to me but at least I have found cause of problem. Thanks to everybody for their responses and apologies for not replying earlier, but I was on holiday.

Thanks for your response. However, it is very quirky. iOS 10 is not affected on iPhone 6 or iPhone 7, works all the time. I have 2 iPads, one on iOS 9 and the other on iOS 10. This morning, playing only Muso Qb, iOS 9 is working whilst iOS 10 is not. This however, is not always the case. If I turn my streamer, SuperUniti, on then the app kicks in. It is very unpredictable. 

 

Have the same problem with the Naim app on my iPad when streaming Tidal - very annoying. My screen get's black exactly as earlier described. It also often happens that the playbar in the bottom of the Naim app screen just disappears. Close and open the app could help but not always. Often I have to wait a couple of minutes and the suddenly it picks up the connection again. I also often getting the message "can't find room" and the procedure to get connection starts again....

I'm using ND5XS (wired ethernet), iOS 10.3.2 on iPad and ASUS RT-AC88U router. I've tried to reinstall och reset several times but the problem is still there. Strange thing is that it always works to stream Spotify via the Naim app (even though the Naim app goes down the Spotify app works). Quite disappointed on the Naim app and I hope that there will come a fix for this issue.

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