Thanks for the commentary on how the 25.23's have improved, FZ. Interesting point re: the difference in character/sound between them and the 20.23's. I hope things have continued to improve and you've made some steps towards resolving the damage sustained.
Been a bit busy at the office to do listening lately. I had planned the final post to be after a new pair is in place in their final resting spot and run in a bit. Currently, the only place to put the boxes for the damaged pair is in the corner of the same room and the empty boxes also tend to noticable colour the sound by resonating, So I am kind of in a holding pattern with regard to hearing them at their desired end state.
As for the claim. It is all going fantastically pear shaped. Don't anyone use CNA insurance coupled with UPS. You are likely to face the following nonsense.
- UPS dragging heels on issuing response to claim. Did get them to admit they know what an AIr Waybill is but they refused to issue a copy.
- PMC have been sitting on the request for 2 weeks and counting to provide a quote showing that repairing them (stippnig them down and refitting all the parts in new cabinets) is cost prohibitive. Rich considering they were the ones that said to handle this via an insurance claim.
- Had them appriased for damaged goods value in Japan and the value was zero (in fact they'd charge me to take them away). Since they have no valid warranty now, no guarantee the damage is doesn't affect performance, not a model supported by PMC in Japan, and no legal proof of original sale recognised in Japan. Problem is, both places that appraised will only issue a written quote if the value is greater than zero so the insurance company said they think the residual value is still GBP2K. The value they offered was only only slightly more than the cost of shipping. I told them to piss off.
- Insurance company doesn't recognise VAT and thinks all calculations should be based on the excluding VAT price for some strange reason.
Basically I am being conned but as I work full time and have a baby to take care of, my bandwidth for dealing with this crap and escalting is near zero. My dealer is on the phone to all the related parties also each day and also given the run around. We're always told the claim needs to be handled at the point of receipt in Japan by insurer's proxy here but when I challenge anything I am told that I cannot refuse because I am not the insurance contract holder which is the dealer and back and forth we go.
Have learned a lesson though. I have done the math. It is not worh insuring any item below GBP4K. The cost to recoup the insurance will be greater in terms of everyone's time (which is not free) than it would to just sling the 23s in a skip and order a new pair out of my own pocket. Therefore, as far as I am concerned, below 4K, don't insure. Of course the threshold depends on factors like how much you earn divided by hours in a year and how much time you predict can be wasted making a claim (I assure you, massive amounts of time inclding days off work waiting for people to come and take pics of your broken gear).