Latest Core Update Issues?

I would be interested to hear if anybody else is now experiencing issues when ripping CD's following the latest release of firmware earlier today to version 2.5(9144).

The CD appears to rip fine, but then when completed it is not being ejected and requires a manual eject?

Original Post

I have not ripped a CD yet. And did make a comment on the Jon Honeyball Core thread that the download as quick and I could not remember all of the fixes included. However I do remember something about poor/failed rips needing a manual ejection.

Again on the forum really poor communication from Naim, it’s pitiful, no joined up internal communication.

That is of interest Gazza, as the first CD I ripped did have ripping errors on the last track. But subsequently all others have ripped fine, but still did not eject and required to be manually ejected. Now concerned and wondering if something may have gone with the eject mechanism following the first manual eject process. I hope not, as this purchase has been doomed. Initially supplied without HDD screws. Currently unable to configure backups to a QNAP NAS and now this.

OK now my update. I deleted 3 Albums. One looked pristine, and 2 were selected as being my worst (disappointed they had that many scratches over the last 20 years). The pristine ripped no errors. The following 2 discs took their time over some tracks and recorded errors. If I now go to play these albums I see 2 or 10 errors for these tracks etc. The CD,s ejected perfectly.

Now I will try and play the tracks

Now playing tracks with errors, jus as I suspected cannot hear any SQ issues. Useful info or a waste of time? Be interested in the opinion of Jon and David Hendon,  as never going to put them in the bin, they do not stop, jump, crackle, like an Lp? Open to be enlightened?

Okay latest news. I tried powering the device on and off, but still no auto eject. So contacted the support line and after going through the ripping process whilst on the phone, the rip completed, the CD did not auto eject, but the CD was able to be ejected using the normal eject button on the front below the power button, without having to resort to a manual eject with an unbent paper clip.

An email has now been duly sent as requested by Naim support detailing all the steps that have occurred. We wait to see.

At least the mechanism is not damaged and the unit does not have to be returned, so I can still continue ripping CD's.

I haven't tried ripping yet.

The full list of fixes and features is in the Uniti Update thread which is in the top of the HiFi Corner room. The way that works is that Naim edit the first posting to include the updated info and then post a short post to the thread so everyone following gets told it's there. So go to the thread and start from the top.

best

David

Gazza posted:

Now playing tracks with errors, jus as I suspected cannot hear any SQ issues. Useful info or a waste of time? Be interested in the opinion of Jon and David Hendon,  as never going to put them in the bin, they do not stop, jump, crackle, like an Lp? Open to be enlightened?

Personally I wouldn't worry if you can't hear them. But it is still useful because if a CD rips with errors, I would probably give it a careful wash and polish and do the rip again. Jon's point all along was that it's not helpful to discover some weeks later that the CD didn't rip properly, (especially if you operate across more than one site like he does I suppose). But we will have to see how useful the info is from experience.  If it's a new CD bought from someone like Amazon then if it has any errors it's probably worth sending it back to be replaced and the new Core monitoring does strike me as helpful in that regard.

best

David

Problems still persist. New one now. CD's that ripped fine yesterday now have errors. Why am I re-ripping you ask? Reformatted hard drive to rule out anything to do with this, being a new device to me and hardly ripped anything as yet what had I got to lose. Well obvious now! Losing faith with this particular unit. Frustrating to say the least. Time to go to sleep and try again tomorrow.

Maybe I have just have one of the units assembled at the end of the day when they just wanted to go home. Such a shame having had sterling use from a MuSo and MuSo Qb for the past 18 plus months via Tidal, Spotify and an old Cocktail Audio X10 that I wanted to replace.

Kevin C posted:

Problems still persist. New one now. CD's that ripped fine yesterday now have errors. 

 

Except they didn’t rip fine yesterday. They had errors then but core was lying to you.

That’s been my point for the *LAST YEAR*. Hopefully people start to understand my anger with Naim over this. 

And ditto on hdx and unitiserve.

This is the first time that a Naim ripper has been honest about its rip status *EVER* (ignoring the last two months of uniti star which got some of this capability in September)

Just got a demo Core. It updated. If I play some of the music it came with it stops at the end of the first track and then has to be turned on and off to be able to play anything again. It then does the same again.

The front power button does not go off in standby, but the eject one does. Seems an odd way to tell you it’s in standby.

Any suggestions on either of these?

Phil

Understand your annoyance Jon, but it was strange though. Yes I am seeing errors now, but the first twelve or so CD's ripped fine, then the next three had errors. Maybe coincidence. At that point I stopped as it was late and will try again this morning in case these occurred when it became warmer after multiple rips. We wait to see. 

Regards editing metadata, I have found this fine for what I have needed so far, but only when using my iPhone, not via an Android mobile.

Kevin C posted:

Understand your annoyance Joe, but it was strange though. Yes I am seeing errors now, but the first twelve or so CD's ripped fine, then the next three had errors. Maybe coincidence. At that point I stopped as it was late and will try again this morning in case these occurred when it became warmer after multiple rips. We wait to see. 

Regards editing metadata, I have found this fine for what I have needed so far, but only when using my iPhone, not via an Android mobile.

It sounds to me like it has a faulty CD drive and I think you should take it back to your dealer for an exchange.

best

David

Phil, make sure the firmware is at latest level v2.5. To do this touch the cogwheel in the right hand corner of screen, and touch check for updates. If not let it update.

when you hold the power button for a few seconds, it starts to flash, let go, and it is then in standby. In this mode only the power button is illuminated.

Filipe posted:

Just got a demo Core. It updated. If I play some of the music it came with it stops at the end of the first track and then has to be turned on and off to be able to play anything again. It then does the same again.

The front power button does not go off in standby, but the eject one does. Seems an odd way to tell you it’s in standby.

Any suggestions on either of these?

Phil

The second of these points is correct. The power light being lit tells you that it's not completely off.

On the first point, are you using the latest version of the app? When you tell it to play are you doing that via the app? Is this in upnp or is it a direct spdif connection to your DAC?

best

David

Gazza posted:

when you hold the power button for a few seconds, it starts to flash, let go, and it is then in standby. In this mode only the power button is illuminated.

Or you can just leave it on and it will automatically go into network standby after a period which is determined by the setting in the app. All the lights except the power light will go out but the important thing is that you can still talk to the server over the network, so play music, change the playlist or whatever.

best

David

David Hendon posted:
Filipe posted:

Just got a demo Core. It updated. If I play some of the music it came with it stops at the end of the first track and then has to be turned on and off to be able to play anything again. It then does the same again.

The front power button does not go off in standby, but the eject one does. Seems an odd way to tell you it’s in standby.

Any suggestions on either of these?

Phil

The second of these points is correct. The power light being lit tells you that it's not completely off.

On the first point, are you using the latest version of the app? When you tell it to play are you doing that via the app? Is this in upnp or is it a direct spdif connection to your DAC?

best

David

David and Gazza, thank you for your replies. The app is installed yesterday. I play through the nDAC just as I do the UnitiServe. 

Phil

Phil

if you go to settings in the app, and select "tap for options" which is I think in "Other settings", then when you tap a track to play it, you will be given a choice of playing just that track now, playing from that track or adding that track to the current playlist etc. Does this enable you to play a whole album?

best

David

David Hendon posted:

Phil

if you go to settings in the app, and select "tap for options" which is I think in "Other settings", then when you tap a track to play it, you will be given a choice of playing just that track now, playing from that track or adding that track to the current playlist etc. Does this enable you to play a whole album?

best

David

David, The Core just refuses to play anything as originally posted. It shows the CD cover that is selected at the bottom and the pause/play stays stuck at play. Most other things work such as monitoring the backup and browsing music.

The first time I was backing up (which appeared to work), so I let it complete which took till 3.30am having started at 9pm. I have yet to rip anything as I wanted to compare its SQ with the UnitiServe SSD.

Phil

Phil

Yes I did read your original post. It's always unclear with the Core whether the issue is with the Core or the app as you can't use one without the other.

One way to try to identify would be to let it play a track and get stuck, then stop the app (by swiping it off in IOS) not sure exactly how in Android but there is a similar process. Then restart the app and see whether the Core is still stuck. If so, then it most probably is the Core.

There isn't much you can do with the Core except completely unpower it,  leave it for say half a minute and then restart it.

best

David

David Hendon posted:
Gazza posted:

when you hold the power button for a few seconds, it starts to flash, let go, and it is then in standby. In this mode only the power button is illuminated.

Or you can just leave it on and it will automatically go into network standby after a period which is determined by the setting in the app. All the lights except the power light will go out but the important thing is that you can still talk to the server over the network, so play music, change the playlist or whatever.

best

David

Or it won’t if you have a hard disc fitted

jon honeyball posted:

Dropping by about 1w from 16 to 15 is an insult to the term “power save”

jon honeyball posted:

And the only way Naim can waltz this past the eu regs (max 2w standby if no display, 4w if there is a display) is because there is no hd offered by the factory. 

That's all as maybe, but nothing to do with Phil's problem.

David, Yes turning the power off for awhile helped. I went to see my mother in the morning, and now it’s back playing more than one track because I skip to the next..........and then it stopped when it reached the end of a track and won’t restart from any track. Powered off again for a minute and it’s back with the same playlist and will play and skip, but get to the end of a track and it stops. Deja vue!

In answer to your earlier question about tap to play - Yes this was set and I unset it before the end of a track and it still stopped. Just rebooted with a 30 second pause. Still doing it but this time I will clear the playlist before rebooting. Makes no difference it still stops playing and needs to be rebooted!

I noticed that the entries in the play list are duplicated but it starts on the second one of the duplicates. So are the album track entries for that matter. Is this because I’ve backed it up? The backup was set as a network share, so I unset it as a network share and rebooted, but it still shows two entries for each track.

If you clear the playist it does not clear the area at the bottom of the screen. If you then tap it, it tries to display the playlist which is empty, and on return the area at the bottom clears.

Not very impressed that I can find so many bugs so quickly. I spent 30 years in software and system development, and all this kind of problem would be found and fixed before even the first release of a new product. Naim are just adding features on the fly and then not redoing all the testing. I would not have let these bugs get past software design review yet alone code reading.

Phil

Filipe posted:

David, Yes turning the power off for awhile helped. I went to see my mother in the morning, and now it’s back playing more than one track because I skip to the next..........and then it stopped when it reached the end of a track and won’t restart from any track. Powered off again for a minute and it’s back with the same playlist and will play and skip, but get to the end of a track and it stops. Deja vue!

In answer to your earlier question about tap to play - Yes this was set and I unset it before the end of a track and it still stopped. Just rebooted with a 30 second pause. Still doing it but this time I will clear the playlist before rebooting. Makes no difference it still stops playing and needs to be rebooted!

I noticed that the entries in the play list are duplicated but it starts on the second one of the duplicates. So are the album track entries for that matter. Is this because I’ve backed it up? The backup was set as a network share, so I unset it as a network share and rebooted, but it still shows two entries for each track.

If you clear the playist it does not clear the area at the bottom of the screen. If you then tap it, it tries to display the playlist which is empty, and on return the area at the bottom clears.

Not very impressed that I can find so many bugs so quickly. I spent 30 years in software and system development, and all this kind of problem would be found and fixed before even the first release of a new product. Naim are just adding features on the fly and then not redoing all the testing. I would not have let these bugs get past software design review yet alone code reading.

Phil

None of us going beta testing have seen any issues such as you describe. These aren't general bugs although that isn't to say that you haven't found one or bugs in your specific setup.

Did you try restarting the app instead of restarting the Core?

best

David

And yes if you leave your backup connected and defined as a share, the Core will do what it is supposed to do and scan the backup share. So I should undefine the backup as a share.

You can force the Core to rebuild its indexes or you can wait a few minutes and it should lose the duplicates on its own.

best

David

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