Latest Core Update Issues?

Thanks. I’m viewing the Core directly in the app and not via a streamer. My music library consists of music on the Core’s internal drive, connected via a NAS, and also music on USB drives connected to the Core. All of this music is seen by the Core but none of it is showing artwork now. 

And if you rip a CD again or a new CD does that show artwork?

I did wonder whether Naim have (inadvertently) changed the range of artwork filenames that are permitted but rips made by the Core should work whatever. I vaguely remember that when first released the Core demanded that downloads artwork was contained in a file called "frontcoverart.jpeg" but that was quickly changed by Naim to allow cover.jpg and folder.jpg.

But my Core still shows all its artwork ok after the update and I'm not sure what to suggest except I think you may have to contact Naim support and see what they suggest.

best

David

Well best thing is to give Naim a ring and ask. The phone number for technical support is in several obvious places in the Forum or you can just ring Naim in Salisbury and ask for Technical Support.

But if they had made a change like that, (either deliberately or inadvertently) then I would expect someone else to have seen it. But there wasn't any such report during beta testing of the update nor in the public forum since the update was released. And of course the release notes don't mention it, which I would expect they would do if it were a deliberate change.

But that's one reason why I suggest ripping a CD and check whether the artwork is ok on that. You could also edit the metadata on a ripped album with the Naim app and see whether it will let you change the artwork.

And you could edit the artwork name in one of your other folders with a PC and see whether that helps display the artwork.

There aren't many Forum regulars here at the moment, but maybe over the next 24 hours or so you will get someone else with other suggestions.

best

David

MMcCulloch posted:

The second factory reset seems to be working - album artwork is appearing again as albums load. Thanks for all the help! I’ll report back if anything goes haywire. 

Very interesting that it needed two factory resets and that the second one worked and fixed the issue. Worth knowing for other forum members who come here with a problem! Thanks for feeding back and fingers crossed that it will all be ok now.

best

David

I had a few anxious moments yesterday, but none turned out to be catastrophic! The context is I am demoing a Core with internal Hard Disk.

1. I wanted to rip my CDs to a store on my Lenovo IX2 NAS which I had cleared Windows File History from as OneDrive secures my files and needed the space for music. I set up a new share on the NAS with the same name as the Core one and granted RW access to everyone. I then made it into a Music Store and opted for it to be the primary one for rips. Next thing I know the albums etc. on the Core disappear! Panic! So I look at the NAS share from my PC and much to my surprise the albums from the Core are appearing! I could swear that looking at the Core I see the MQ Music empty! The next thing I do is to go into the Music Store and find that it can see the original Music Store so I reinstalled it and hey the Albums start reappearing mirroring the progress of copying the files to the NAS share! So now I kind of have two mirrored copies! 

2. Having copied everying to the NAS I contemplate importing one of my small NAS shares created by the UnitiServe on the Core thinking the Core was once again the primary Music Store. Low and behold the stuff starts being copied to the NAS Music Store! At this point I also see all the albums on the Core and that Downloads contains the same files that are appearing the NAS Downloads folder. So the two Music Stores are really mirrored! I stop the import.

3. The playlist that came with the Core did not work so I decide to delete it, being a tidy kind of person. Next thing I know all the albums etc. disappear in a flash as well as the playlist! Panic! I try to see if the the settings menu show the Core Music Store, but all it does is to show a rotating waiting thing everywhere! Panic panic! Well I decide to start by restarting the App and thank heaven everything is back to normal!

I still want to have a NAS Music Store to put new rips in. Can someone tell me whether I can do this without everything being copied into it? Thanks in advance.

Phil 

MMcCulloch posted:

Some of the music on my Core consists of ripped CDs, but the artwork for those is not showing. All of my folders have a “folder” jpg for art, and those files are all still there. 

My covers are .png files. Not had this problem

Phil

Artwork has stopped appearing on my Atom after updating the Core  & App to the latest software.  In addition when ripping and using the Ripping Monitor the track counter doesn't work - it stays on 0/n for n tracks. Slightly concerned that every album I have ripped now also appears under "Albums with ripping errors" ...

Naim can't seem to fix bugs without introducing others .

I've emailed Naim but no reply so I suspect I'm stuck with this over Christmas .

 

DiscoVolante posted:

Artwork has stopped appearing on my Atom after updating the Core  & App to the latest software.  In addition when ripping and using the Ripping Monitor the track counter doesn't work - it stays on 0/n for n tracks. Slightly concerned that every album I have ripped now also appears under "Albums with ripping errors" ...

Naim can't seem to fix bugs without introducing others .

I've emailed Naim but no reply so I suspect I'm stuck with this over Christmas .

 

If you don't get a reply from Naim, you can try what has been discussed in this thread, ie doing a factory reset of the Core, you might have to do it twice....That sorted this issue for Mmcculloch.

bedt

David

David Hendon posted:

You can only have one Music Store Phil. That is where the Core will store its rips. Everything else has to be a music share. You can have as many shares as you want.

best

David

Hi David, So you have never seen it create a mirror copy? Should I change the Music Store to a local share before adding a network Music Share? 

If I promote what was a Music Store downgraded to network share back to a Music Store will it zap it?

Phil

I wonder whether it has created a mirror copy or it's just that it's indexed both locations (store and share), as it were, and thinks the same files are in both places, there being no way to know they are the same files.

If you have two music stores then there is room for confusion as to where the Core should store its own rips. What I don't know is whether it automatically demotes a store to a share if you set a new music store elsewhere. That would seem the logical thing for Naim to make it do. If you promote a share back to a store, I imagine (but don't know) that it will offer you the option of formatting the new store. But if you say no, then it shouldn't affect what is already in the new store.

The time to try all these things out is when the Core is new and the various store/share locations are almost empty of course.

best

David

David Hendon posted:

I wonder whether it has created a mirror copy or it's just that it's indexed both locations (store and share), as it were, and thinks the same files are in both places, there being no way to know they are the same files.

If you have two music stores then there is room for confusion as to where the Core should store its own rips. What I don't know is whether it automatically demotes a store to a share if you set a new music store elsewhere. That would seem the logical thing for Naim to make it do. If you promote a share back to a store, I imagine (but don't know) that it will offer you the option of formatting the new store. But if you say no, then it shouldn't affect what is already in the new store.

The time to try all these things out is when the Core is new and the various store/share locations are almost empty of course.

best

David

Hello David, Thank you for your help in recent times and Happy Christmas.

I used Windows explorer to see the files so there was no doubt. When I imported a Share with a Dowload folder it copied them to both!

I suspect the problem was the Music Store had the same name on the internal disk and the network share. Quite a nice feature! I didn’t really want it to doing anything on the network Music Store as I wanted an empty one to start ripping to.

I don’t know what to do other than backing up the network share before promoting it to Music Store. The UnitiServe did not do anything to network shares. 

One final thing about .png files. I think the Core defaults to coverfront.png whereas the UnitiServe looks for folder.jpg. The Naim App however supports both, but unfortunately the n-Serve App only support folder.jpg, which means Core rips don’t have covers if you share the Music Store on the UnitiServe!

Phil

Phil

I have just read your original post again more carefully. It does indeed look as if the Core will now allow you to have two music stores and ensures that they are a copy of each other. I think this is new from the update....

in answer to your question, if you delete the internal Music Store location, the disc will sit there with files on but not be indexed. If you now set your NAS as a Music Store, and let the Core format it presumably, you should have an empty NAS Music Store with music and download folders. If you now go back to the internal disc and define it as a Music share, then the Core shouldn't be copying anything from it. But it will index It of course, because that is what it does with Shares. If the Core does now copy files across, that strikes me as unwanted behaviour and could be said to be a bug. The whole point about shares is that you leave the files where they are and the Core will serve any of them under control of the app.

best

David

David, many thanks for your help for fellow forum users of the Core, your help, has been invaluable in 2017. You have done this with a very professional manner, and have helped Naim users of this product that have had difficulty accessing fixes. Thank you from me...

Gazza

 

 

 

 

David Hendon posted:

Phil

I have just read your original post again more carefully. It does indeed look as if the Core will now allow you to have two music stores and ensures that they are a copy of each other. I think this is new from the update....

in answer to your question, if you delete the internal Music Store location, the disc will sit there with files on but not be indexed. If you now set your NAS as a Music Store, and let the Core format it presumably, you should have an empty NAS Music Store with music and download folders. If you now go back to the internal disc and define it as a Music share, then the Core shouldn't be copying anything from it. But it will index It of course, because that is what it does with Shares. If the Core does now copy files across, that strikes me as unwanted behaviour and could be said to be a bug. The whole point about shares is that you leave the files where they are and the Core will serve any of them under control of the app.

best

David

David, If I stick to the NAS then I can add Music Stores that have previously been used as Music Stores without loosing their content. It says it has found an existing Music Store, which is comforting. It removes from it indexes all the albums in the previous Music Store and loads the albums from the new Music Store. So that at least is logical. If you want the albums from the previous Music Store then it can be added as a share. As it knows the Store it does actually rebuild its database, but just includes it content.

I don’t want to repeat the experience with the internal Music Store!

Phil

Gazza posted:

David, many thanks for your help for fellow forum users of the Core, your help, has been invaluable in 2017. You have done this with a very professional manner, and have helped Naim users of this product that have had difficulty accessing fixes. Thank you from me...

Gazza

 

 

 

 

I agree GAZZA...David has saved the day for me,several times while stumbling to get my Core working,most helpful and patient...cheers David!

@NICK LEES, @GAZZA, @NO QUARTER Thank you for the kind commments guys! It's been a voyage of discovery for me, so it's interesting to try to help others and swapping thoughts and experiences to help each other is what this forum is all about. Anyway it's very kind of you. I'm still learning as the exchanges in this thread with @FilipeILIPE show....

Happy Christmas everyone!

best

David

Filipe posted:
David Hendon posted:

Phil

I have just read your original post again more carefully. It does indeed look as if the Core will now allow you to have two music stores and ensures that they are a copy of each other. I think this is new from the update....

in answer to your question, if you delete the internal Music Store location, the disc will sit there with files on but not be indexed. If you now set your NAS as a Music Store, and let the Core format it presumably, you should have an empty NAS Music Store with music and download folders. If you now go back to the internal disc and define it as a Music share, then the Core shouldn't be copying anything from it. But it will index It of course, because that is what it does with Shares. If the Core does now copy files across, that strikes me as unwanted behaviour and could be said to be a bug. The whole point about shares is that you leave the files where they are and the Core will serve any of them under control of the app.

best

David

David, If I stick to the NAS then I can add Music Stores that have previously been used as Music Stores without loosing their content. It says it has found an existing Music Store, which is comforting. It removes from it indexes all the albums in the previous Music Store and loads the albums from the new Music Store. So that at least is logical. If you want the albums from the previous Music Store then it can be added as a share. As it knows the Store it does actually rebuild its database, but just includes it content.

I don’t want to repeat the experience with the internal Music Store!

Phil

Phil I really think there is no risk of deleting music unless you let the Core format a disc and yes the Core scanning of shares is quick. When I imported the files from my Unitiserve to the Core, I defined the US as a share because at that stage anyway (it is an early production unit), it was the only way I could make the Core offer me the US as an import source. The Core more of less instantly scanned and indexed all the files on the US and deleted the entries from the app when I unshared the US.

Anyway it's now time for both of us to listen to music!

best

David

Filipe posted:

One final thing about .png files. I think the Core defaults to coverfront.png whereas the UnitiServe looks for folder.jpg. The Naim App however supports both, but unfortunately the n-Serve App only support folder.jpg, which means Core rips don’t have covers if you share the Music Store on the UnitiServe!

Phil

I hadn't noticed this interesting detail before, but as I was about to take the Unitiserve off-line, I just remembered to look at it with n-Serve first. It sees my Core's music store as a share, but as you say, the Core rips don't show cover art in n-serve. Incidentally n-serve is happy with cover.jpg as well as folder.jpg, not that that helps with this situation!

best

David

I had a www download from Sound Liaison that had a .png cover art.  Synology NAS would not play & I changed the art acceptance prog to take both .jpg & .png & that worked.  I also e-mailed Sound Liaison who admitted it was their error.   I have not noticed .png trends becoming the default format,  but its something to keep an eye open for.

David Hendon posted:
Filipe posted:

One final thing about .png files. I think the Core defaults to coverfront.png whereas the UnitiServe looks for folder.jpg. The Naim App however supports both, but unfortunately the n-Serve App only support folder.jpg, which means Core rips don’t have covers if you share the Music Store on the UnitiServe!

Phil

I hadn't noticed this interesting detail before, but as I was about to take the Unitiserve off-line, I just remembered to look at it with n-Serve first. It sees my Core's music store as a share, but as you say, the Core rips don't show cover art in n-serve. Incidentally n-serve is happy with cover.jpg as well as folder.jpg, not that that helps with this situation!

best

David

I converted using Photoshop Lite of some descriptionand nServe was fine. It would be nice if the Core satisfied all standards at some point to avoid the conversion. Anyone know whether there is a batch solution?

I imported an nServe Share with the Core and it did not convert, but does show the folder.jpg file. The Core puts imports into Downloads just copying everything. It does link to Rovi to get info and works out genre info. I hope Naim will sometime treat imports like rips to allow editing. Anyone know if this is planned?

Phil

I know that it isn't planned, because Trevor said so in a post in the forum a few months ago. Personally I think this is a daft decision, especially if the Core is altering the metadata or cover art in the downloads folder (I didn't think it did that) but it needs lots of us to request it before Naim will take any notice I think.

If you import from a US or HDX Music Store, the import of rips made by the US/HDX is put into the music folder. But recently Phil Harris said in a post about imports ending up in the Core's Downloads folder that the import strategy "plays safe" and only puts imports it is certain about into the music folder.

best

David

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