Yes Hungry I’ve seen “devices available” but when I click on it neither my Mu-so or QB are shown (despite them showing the white light meaning they are connected.)
yes Duncan you are right and I apologise for providing just some of the pieces of the jigsaw - probably a result of spending 4 months trying to get the devices to work as they should. There is an issue with the Virgin Media Super Hub 3.0 (identified when I called Naim support.) All wi fi is dual band and you can choose whether to connect at 2.4GHZ or 5.0GHZ. The Super Hub 3.0 doesn’t offer that option and will use the best available connection. Sounds good but the Mu-so doesn’t like the 5.0GHZ so at the suggestion of Naim Support I have restricted the Super Hub to the 2.4GHZ.
I have only used Tidal on the VM Super Hub but it may be an idea to resubscribe and try it out on the BT Whole Home wi fi.
Hi again mantona - thanks for the clarification, and absolutely no need to apologise! As many members of this forum will attest, it can be a struggle to get things working within the limitations of your home network. Many wifi routers offer dual band (2.4GHz/5GHz) wifi, and have done for some years, though a recent trend seems to be for routers that automatically assign a specific band to a device trying to connect to wifi. From what you say, it seems that to get around this, you've restricted the VMSH to 2.4Ghz only.
I'm slightly confused by this though, because since you've added the BT Whole Home Wifi, I would assume that you would turn off the Wifi offered by the VMSH? This makes sense because otherwise, you'll have two competing Wifi networks within your house, which will not only cause interference, but potentially mean that you've got some devices connected by Wifi to the VMSH and some to the BTWH Wifi. Can you confirm that your iOS device and your Muso are on the same Wifi network?
To complicate matters, the BTWH Wifi also features band-steering - i.e. it automatically assigns devices trying to connect to Wifi to either the 2.4GHz or 5GHZ bands, but Naim have confirmed this should be fine - see post from Phil (Naim support) in March 2017:
If everything in your network is working correctly then it doesn't matter whether devices are connected to your wired network or to either your 2.4GHz network or to your 5GHz network ... they will all be able to communicate and "see" each other.
What does often happen though is that bits of networking kit "misbehave" and either don't bridge protocols correctly between wireless and wired networks (BT HomeHub 3s and 5s seem to be a devil for doing this - we've seen them going from working fine to dropping packets massively in our own testing here) or go into low-power or sleep modes and don't wake up correctly (we've seen a number of different Ethernet Over Mains / Powerline Ethernet adapters that do this too).
I often get phonecalls from people saying that they have been told that they must have all their devices on a 2.4GHz network and that is completely incorrect and if that is the case then that's because there's an issue with the underlying network infrastructure - if it's all working as it should be then wired, WiFi 2.4GHz and WiFi 5GHz should be completely transparent to each other.
Since the Muso only supports 2.4GHz, I'd expect it to connect on that band, and your controlling iOS device should be able to see it whether it's connected on 2.4GHz or 5GHz. That's exactly how I'm using it at the moment, albeit with Apple Wifi kit, not the BTWH Wifi.
Hang on in there - it will be worth it!