New Virgin Box

For anyone with the TiVo box, how do you find it loading up iPlayer etc ?

Ours takes an age so just wondered if that's par for the course or we need to get a technician out. Works fine otherwise, but just seems a bit slow do anything with catchup. 

James

 

james n posted:

For anyone with the TiVo box, how do you find it loading up iPlayer etc ?

Ours takes an age so just wondered if that's par for the course or we need to get a technician out. Works fine otherwise, but just seems a bit slow do anything with catchup. 

James

 

I have two and both are glacial. Having moved from SKY last year I am distinctly unimpressed with Virgin telly. Excellent broadband. Lousy TV.

I choose to watch iplayer etc. through Amazon fire. It's very quick and can use either the Amazon remote (with voice control no less, that works incredibly well) or through the iphone app which also works right out of the box too. Wayyyy better than Virgin/Tivo.

I was out of contract so had a chat with the retentions dept today. Result being a decent reduction on the monthly bill and a V6 box arriving on Tuesday morning to replace this laggy & slow Tivo box. Looking forward to it so long as there aren't any set up or connection issues. 

 

 

I had a Superhub 3 and 2 V6 boxes installed today.  To start with the engineer, a contractor working on behalf of Viirgin,  was useless, failed to set the V6 boxes up properly, tried to tell me he had no Ethernet cables on his van because they were out of stock and left without giving me the proper remote controls.  He also messed up my network but to be fair that was fairly inevitable.

Once I had fettled the networks and set the boxes up properly it became clear that the Superhub 3 is, in my network, a huge step forward over the SH2.  Much quicker over wifi and I am getting over 210 meg for the first time in a long time.  Really impressed with it.

The V6 boxes, once I got them talking to one another, are also excellent.  Much faster than the TiVo, and they talk together really well so that you can watch anything recorded in any room in any room, pause to downstairs and continue watching upstairs etc etc.  Again really impressed.

Couple of things to be aware of though, my V6 box will not play nice with a little 10/100 switch I had in my living room, appears to be a common problem, and once I realised what it was I was able to put in a different gigabit switch and it worked fine.  The engineers appear to be paid by the box and they do the quickest install possible which means to get full benefit from the V6 boxes you have to be prepared to set them up yourself.

Its not night and days difference, they still look the same on the screen, but the user experience and their ability to play toegther and with your mobile devices is a big plus.

 

 

Virgin sent the engineer back with two remotes who has just turned up and complained that he had to drive for an hour to pick some up - makes me wonder why he didn't just put them on his van in the first place.  Anyway, remote is smaller and more intelligent than the original and doesn't require line of site enabling the boxes to be hidden away.  They also have a find my remote function which is useful when you live with a 13 year old who hides them

dayjay posted:

Virgin sent the engineer back with two remotes who has just turned up and complained that he had to drive for an hour to pick some up - makes me wonder why he didn't just put them on his van in the first place.  Anyway, remote is smaller and more intelligent than the original and doesn't require line of site enabling the boxes to be hidden away.  They also have a find my remote function which is useful when you live with a 13 year old who hides them

Well that's his own fault!

I didn't get off to the best start with the lad who installed mine. He walked straight into the lounge in his dirty boots! 

Where do Virgin get these guys from? 

Still, at least the install was straight forward. I already had ethernet from the Apple router (i use the Superhub 3 in modem mode) so that things easy enough for him. 

I did need another TOSLINK cable to connect up to the AV2 though as the V6 box uses a different type of socket. 

 

 

 

dayjay posted:

Virgin sent the engineer back with two remotes who has just turned up and complained that he had to drive for an hour to pick some up - makes me wonder why he didn't just put them on his van in the first place.  Anyway, remote is smaller and more intelligent than the original and doesn't require line of site enabling the boxes to be hidden away.  They also have a find my remote function which is useful when you live with a 13 year old who hides them

Sounds like you won't be having .............

We'll probably look to ditch the TiVo box when the contract is up. For what we watch, Freeview would do the job and Virgin's prices just continually creep up for no real gain. Saying that internet is always great and over the 11 years we've been with Virgin we've had relatively few problems. 

I must disagree concerning price increases, I’ve found the opposite.

 A couple of months ago virgin told me my package was going up from about £53 to £73, my 12 months free line rental had come to an end. (XL TV, superfibre 50, virgin phone/line rental.

I phoned them up and told them it was far to expensive, the girl asked to hold for a few minutes while she sorted out a cheaper price. To my surprise she came back with a total cost for the same package of £40/months for a period of 18 months.

 I was surprised at the price I’m now paying and surprised I didn’t have to go through the usual rigmarole of threatening to leave, leaving, receiving a call or two from the retentions department offering me a reduction.

 

With regards to the speed on Tivo, catch up is extremely slow, but I don’t find changing channels is that slow, I timed it the other day at 10 seconds using my favourite’s folder.

 

fatcat posted:

I must disagree concerning price increases, I’ve found the opposite.

 A couple of months ago virgin told me my package was going up from about £53 to £73, my 12 months free line rental had come to an end. (XL TV, superfibre 50, virgin phone/line rental.

I phoned them up and told them it was far to expensive, the girl asked to hold for a few minutes while she sorted out a cheaper price. To my surprise she came back with a total cost for the same package of £40/months for a period of 18 months. 

Did they fix the cost at £40 for the whole 18 months or just started you off again at that reduced rate ?

James.

The girl on the phone said the price was fixed for 18 months. But looking at the contract, the period states 12 months, but it also states the charge during the promotional period is £40 and the promotional period is 18 months.

 

Virgin’s pricing policy seems baffling to me. If they’d have sent me a letter saying they could extend the free line rental for a further 12 months’ I’d have quite happily continued paying £53 a month. But as it is I’m now paying £40.

I phoned up to query my cost of 110 quid per month and they promptly dropped it to 94 quid, added in HD sport and film channels, increased my broadband speed to 200meg and added in free mid week calls.  He also gave me a number to call in October to have it reviewed again and gauranteed it will not go any higher at review.  I got two V6 boxes and a Superhub 3 included in the deal which have improved things no end

fatcat posted:

James.

The girl on the phone said the price was fixed for 18 months. But looking at the contract, the period states 12 months, but it also states the charge during the promotional period is £40 and the promotional period is 18 months.

 

Virgin’s pricing policy seems baffling to me. If they’d have sent me a letter saying they could extend the free line rental for a further 12 months’ I’d have quite happily continued paying £53 a month. But as it is I’m now paying £40.

Hi FC - Yes they are all over the place with it. Worse than an Energy supplier ! They will honour the loyalty discount for the period of the contract but will happily up the monthly service charge at the first opportunity. 

dayjay posted:

I phoned up to query my cost of 110 quid per month and they promptly dropped it to 94 quid, added in HD sport and film channels, increased my broadband speed to 200meg and added in free mid week calls.  He also gave me a number to call in October to have it reviewed again and gauranteed it will not go any higher at review.  I got two V6 boxes and a Superhub 3 included in the deal which have improved things no end

I dream of speeds like that - snaily old Openreach (the name's a joke!) only manage to get a claimed 8meg to me because I live 1.5 miles from a fiber-enabled cabinet. Evidently I'm in a hard to reach area (note the South East not the Outer Hebridies!!) and I'll probably be among the 5% of those in the UK with less than 10meg by the end of 2017. They may have a fix by the end of 2020! That's customer service for you. I've asked if they'll subsidise satellite BB but as I'm getting over 2meg they won't play ball nor will they reduce my mothly payments in recognition of such poor service. What an outfit.....customer service clearly doen't exist in the land of BT(Bloody Terrible).

james n posted:
fatcat posted:

James.

The girl on the phone said the price was fixed for 18 months. But looking at the contract, the period states 12 months, but it also states the charge during the promotional period is £40 and the promotional period is 18 months.

 

Virgin’s pricing policy seems baffling to me. If they’d have sent me a letter saying they could extend the free line rental for a further 12 months’ I’d have quite happily continued paying £53 a month. But as it is I’m now paying £40.

Hi FC - Yes they are all over the place with it. Worse than an Energy supplier ! They will honour the loyalty discount for the period of the contract but will happily up the monthly service charge at the first opportunity. 

This is exactly what will happen hence the need to renegotiate with them when your contract runs out. It's tiresome but has to be done.

Had a problem upstairs when the HDMI signal was lost after a couple of hours. Disconnecting the cable and reconnecting made it work again.  I swapped the box with the downstairs one to see if it was the V6 or the TV upstairs but ow both seem to be working fine.

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