The reason I am contemplating a change is because I am sick and tired of not being able to listen to music reliably. When I first got it (the 272), it was fine, but it has gotten worse and worse, and listening for 10-20 seconds at a time with drop outs of 5-10 seconds just isn't enjoyable. (I guess I need to reset my expectations.) Not to mention the crummy app that loses its mind and can't find its way. So I add a CD Player using digital coax, and it can't handle that either - that was covered on another thread a while back...horrible static noise after a few minutes. Does the same if I try to play/watch a DVD - so I now watch movies with TV sound only, or in my bedroom on the other system. Gee, what's not to love?
"No Network" (well everything else in the house seems to be able to find it). "Stopped" (Well then "go" for crissakes). Reboot. Close the app and reopen: "Another device has connected". (What other device; there are no other bloody devices.) This is not what I expect from a $7K list price product.
When it works, it is the best sound I have ever had. Unfortunately a 20-25% success rate is not good enough for me. I was better off with my SBT and the SN...at least it played music every time I wanted it to. Now even when it works it is reboot the 272, futz with the app, try again, and then instead of relaxing to some music, I am angry and feel stupid for spending that kind of money on something that gets its ass handed to it by a $300 device that is no longer even supported.
As a person who struggles to even make it into bed by midnight - 1:00 AM because of 3 jobs, I have precious little time for music and relaxing, and this unit is stealing that from me. Sometimes I only want to listen to one tune before bed, and by the time I get done with the 272 I am so angry I cannot even sleep.
I was trying to avoid bringing all this up because it will result in me being character assassinated for having trouble with a Naim product, or blamed for the sub-par performance of a very expensive piece of gear, that is so awesome when it works, but that is far too small a percentage of the time. I just want to be able to enjoy quality musical reproduction on demand in the year 2018.
In this case I suggest that you first buy a 35$ chromecast audio (CA) and connect its output to the analog input of your 272. If the CA works flawlessly (apart from the possible lack of gapless replay) for a couple of days in your current wireless infrastructure and using Bubble UPnP (Android) or Linn Kazoo (iOS and Android) as control points, then you know for sure that there is a problem either with the streaming card of your 272 or with the Naim app (or with both). On the other hand, if the CA also has troubles, then you know that something in your LAN infrastructure is fishy. At this point you will have spent 35$ and about 10 minutes to setup the CA but you will be in a much better position than now. No matter whether you then decide to talk to your dealer, to an electrician, to buy a DAC and a network player or something else, you will be able to make choices that you likely will not to regret. In contrast, deciding to move away from the 272 without having understood the reasons of the troubles that you are experiencing is a bad idea, in my view. I wish you manage to sort out the mess very soon!