Please check Naim app 5.1 slide-over hanging

I reported an issue to Naim support just before Christmas:

This is a note to let you know, if not already aware, that there is still a problem using slide-over under iOS 10.2 with the iPad Pro 9.7in model I am using. After deleting the app and doing a fresh install to re-initialise, the app appears on the scrolling list of apps available for slide-over. When selected, find rooms shows the available rooms but when one of these is selected it hangs trying to reconnect. Eventually the Naim app and the main app both crash. If I manage to pull-down in the Naim app only a partial list of other available apps appear and none of them can be selected.

After a reminder today, Phil says that they have not been able to reproduce the problem and no one else has reported it. Every time I try this the Naim app hangs trying to reconnect when used as a slide-over app. I can slide it back and out again but that usually leads to a crash. Mine is a 128Gb model. Do not have any problem with any other app I have tried.

if you have access to a similar model can you please try using the Naim app from the slide-over list, if you have not already done so, and report back what happens.

Many thanks

Roger Henry

 

 

Original Post

I had the problem you listed above last month,but now its working fine. 

Only issue now is that in landscape mode, when 2 apps are open. Naim app does not show the volume properly. The mute icon also overlaps over the Multiroom icon. 

 

Have to again say how much i like the split view. Thanks Naim!!!!!!!!   

CSI_Basel posted:

I had the problem you listed above last month,but now its working fine. 

Only issue now is that in landscape mode, when 2 apps are open. Naim app does not show the volume properly. The mute icon also overlaps over the Multiroom icon. 

 

Have to again say how much i like the split view. Thanks Naim!!!!!!!!   

Thanks for the reply. Do you know of any relevant changes between it not working and now working? Can you tell us which model of iPad you are using?

I cannot get as far as split view (where both apps are active) as the Naim app always hangs in slide-over.

Roger

 

Update. It had never occurred to me to try slide-over on the iPad in portrait mode but it seems to be the case that the Naim app is happy (or should I say happier) in portrait mode in that it does not hang. I am usually reading mail or browsing in Safari when I need to use the Naim app for a moment and that is naturally done in landscape - as on a laptop.

Roger

 

I have the ipad pro 9.7 and I was in an email chat with Phil Harris of Naim a few months ago. I requested Naim implement split view and Phil replied that it was being worked on but only for the big 12.9 Ipad. I asked him to let us 9.7 ipad users have the same functionality. 

I think the only change I did recently was to switch off and restart my ipad. I wrote about my experiences in the Naim app v5 thread. 

So now for me it works in both portrait and landscape view apart from the small issue i listed above. 

Richard Morris posted:

iPad Pro, iOS 10.2

Portrait mode - works as advertised, app reconnects quickly.

Landscape mode - app hangs - 'reconnecting', circle indicator does not rotate.

Many thanks for the confirmation Richard. I will by following up with Phil Harris but it would be really helpful if all forum members using the Naim app on an iPad that supports slide-over could also try this, as described in the previous posts in this topic, and report your own findings.

Roger

Many thanks to those who have responded so far.

I can now also add that I have also been able to test independently on an iPad Mini 4 to find exactly the same results: slide-over works in portrait mode but hangs when trying to reconnect in landscape mode.

Following up again with Naim support. In the mean time others please also try this themselves and report their findings here.

Roger

 

noname posted:

Sad to say that from my testing Naim App 5.3 has not fixed the slide-over hang and crash in portrait mode which had been confirmed by every user that took time to try it and report here

Roger

 

Oops sorry. I should have said Landscape mode of course. Portrait mode was not the problem.

Roger

CSI_Basel posted:

Can you try Landscape. First open Naim so it is the main screen and then slide over another app (Safari).  So then you have 2 windows with Naim on the left side. 

For me then Landscape works, but not if I switch the order round. 

Yes, I got Portrait and Landscape mixed up when I posted what was late last night for me. Corrected above. Sorry.

From my first post under this topic, the problem has always been when trying to slide the Naim app over another app. Not fixed in 5.3. Thanks for confirming.

Roger

 

Sorted it , thanks, Roger. The app was only v4.9 - I was sure it had been updated. Did actually update it, and of course the v5.3 does allow the slide out.

I did notice, however, that when the Naim app is the 'slide out app', the little thing to pull down from the top to change to a different app didn't seem to be there. I didn't have chance to check this in detail though.

noname posted:
noname posted:

Had confirmation now from Naim (thanks Phil) that the landscape mode slide-over issue is still on the to-do list is not fixed in 5.4

Roger

 

And disappointingly still not fixed in the latest 5.5. 

 

And even more bizarre behaviour in 5.6

I have managed to get it to work once in split-screen by some tortuous route I cannot reproduce, but slide-over in landscape mode appears not to be one of the various crashes that Naim claim to have fixed.

Roger

I have just checked my own iPad Pro 9.7" running iOS 10.3.1 and version 5.6 of the Naim app. For me slide-over works in portrait mode whether I start from the Naim app or another app. In landscape mode slide-over works if I start from the Naim app but not if I start from another app (i.e., sliding over from that app to start the Naim app). The latter appears to cause the Naim app to freeze.

Stephen

Stephen_C posted:

I have just checked my own iPad Pro 9.7" running iOS 10.3.1 and version 5.6 of the Naim app. For me slide-over works in portrait mode whether I start from the Naim app or another app. In landscape mode slide-over works if I start from the Naim app but not if I start from another app (i.e., sliding over from that app to start the Naim app). The latter appears to cause the Naim app to freeze.

Stephen

Thanks Stephen

Yes.

Of course, sliding the Naim App over say Safari while you are browsing (most likely in landscape mode) is exactly what we would most likely want to use for a quick change to the volume or input of our chosen "room". We should also then be able to slide over further to have both apps running in split-screen. Ideally I would like to do this with perhaps Apple Music, Spotify etc as the main app.

Also, I often find that it is not just the Naim app freezing but after a while it causes both apps to crash out.

Basic functionality that should just work.

Roger

 

noname posted:
Stephen_C posted:

I have just checked my own iPad Pro 9.7" running iOS 10.3.1 and version 5.6 of the Naim app. For me slide-over works in portrait mode whether I start from the Naim app or another app. In landscape mode slide-over works if I start from the Naim app but not if I start from another app (i.e., sliding over from that app to start the Naim app). The latter appears to cause the Naim app to freeze.

Stephen

Thanks Stephen

Yes.

Of course, sliding the Naim App over say Safari while you are browsing (most likely in landscape mode) is exactly what we would most likely want to use for a quick change to the volume or input of our chosen "room". We should also then be able to slide over further to have both apps running in split-screen. Ideally I would like to do this with perhaps Apple Music, Spotify etc as the main app.

Also, I often find that it is not just the Naim app freezing but after a while it causes both apps to crash out.

Basic functionality that should just work.

Roger

 

Yeah - it only works as Stephen has stated. 

I would also want the slide over to work as noname has suggested!

C'mon Naim - can we have a commitment that you will fix this....

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