So when are Naim going to advise it's user base about the software fixes on the new Uniti range?

Richard Dane posted:

OK, let's all settle down a bit.  I think that Sloop John B's post was intentionally inflammatory.  The Vervent board is very small and made up of mostly all Naim and Focal principals (and I really don't think that he's one of them).  And yes, they do care - very much.

As for the forum, nobody "owns" it.  Naim pay for it and play host, but really it's a place for the members - basically anyone with a love and interest in Naim. Think of it like a club. I administer and ensure it remains a safe and civilised place for the members to converse. 

There are some really experienced members on here who can give excellent advice based on that experience.  However, as I said earlier, if anyone feels that someone is trying to throw their weight around in some way then you can always let me know via the usual channels.  My duty and priority is to always do what is best for the forum as a whole.

Thanks Richard.

Duncan Mann posted:

https://www.bloomberg.com/rese...sp?privcapId=2433004

Assuming this is correct, the Vervent Group Board Members do not include SJB

.ddm

Although I suppose it is just possible, work with me on this, that Sloop John B is a pseudonym and that wouldn’t be the name on the board member list. (Note that I do not believe for a moment that his comment was anything other than a wind up based on the previous comment, just couldn’t resist the flippant remark, and I hope it didn’t come over as nasty on a thread that has got heated, it’s intended to add a bit of humour.) 

Eoink posted:
Duncan Mann posted:

https://www.bloomberg.com/rese...sp?privcapId=2433004

Assuming this is correct, the Vervent Group Board Members do not include SJB

.ddm

Although I suppose it is just possible, work with me on this, that Sloop John B is a pseudonym and that wouldn’t be the name on the board member list. (Note that I do not believe for a moment that his comment was anything other than a wind up based on the previous comment, just couldn’t resist the flippant remark, and I hope it didn’t come over as nasty on a thread that has got heated, it’s intended to add a bit of humour.) 

You mean that these aren't all people's real names, and you're not called Eoink? I wouldn't have used my real name if I'd known...

Well guys, besides all problems you may encounter... just be glad you can do so already! I am still waiting for the delivery of my Nova ordered in September. The latest update of my dealer told me that my Nova might arrive end of march.

Good that my Uniti 2 will run just fine until then... 

Wow - and my intention was to simply get an answer from Naim about potential fixes. Board Member or not SJB has made a poor judgement, but let the Guy respond. He obviously feels passionately about this forum and it was probably a great idea at the time. His comment(s) got my back up but on reflection and a decent nights sleep knowing my 2K investment may protected, I can see a very slight glimmer of humour in his statement.

Come on SJB, please respond!

Hi Richard, I had a look for a FAQ on "best practices" for network streaming setup, but couldn't find one. Perhaps one in the Featured Topics section so it's sticky, or in the FAQ section, would go a ways to sort some of these ongoing network related issues. 

Network setup has a lot of moving parts and if they aren't done right, it can cause a lot of these issues.  I'm thinking specifically about ip addressing, DHCP lease  durations( set reasonably so lease expirations don't hit too frequently, but short enough so that when people make a network change, it propogates), DHCP reservations (so addresses don't change), DNS synchronization with DHCP lease expires (usually they are linked in the router, but sometimes there's a checkbox required), ARP table stickiness ( flushing ARP tables will bring things back into current sync) on the server and Naim device, that sort of thing.  

I truly believe a lot of this is due to DNS/Address/ARP tables getting out of whack after a DHCP lease expiry.  Owners absolutely must have a stable 'locked-down' addressing and resolution environment that is not going to eat itself.

There is also that tweak worth noting, where the iOS app/Other settings/Stay Connected=on should be set so the app doesn't loose connection.

And of course, another less obvious one,  about fighting for access between multiple iDevices having the app open at the same time, which I figured out when my teenage daughter was leaving her iPad connected to my Atom, each time it awoke it fought with me.

Lots of hints and tips.. perhaps the FAQ could be updated over time as this stuff is figured out.  If you spoke to the techs internally, I'm sure they could come up with a primer that we could point to when new owners have issues.

Just a thought.

 

As a comparatively recent purchaser of naim kit (2.5 years, but after an absence of 20 years), I might add that my experience is not brilliant.

Here is the catalogue of problems: first purchase was muso, which died, just stone dead, after three/four months: dealer replaced and subsequent one was fine. SuperUniti ran without problems for six months before upgrade to 272/250DR. 272 'mute' logo had to be sent back to be replaced; 250DR suddenly went pop (left channel died) and went back to naim for (three weeks) who couldn't find any fault(???!!!), and both 272 and 250 have been fine for about a year since. My Uniti Atom has been problem-free and brilliant even in a 'difficult' network (whether hard-wired or wi-fi), and the same for my UnitiQute.

The point I am trying to make here is, I suspect it's the hardware reliability/build that's the problem, not the firmware*, and it is very interesting to note what naim have said on their 'sticky' post about the forthcoming ND55, and I quote 'Experience from recent events has made us consider how and when we release and launch products.'

That seems to me to suggest that naim have had more problems with the new Unitis than they care to admit.

* I might be missing something, but if the firmware were faulty, then surely every example would suffer from the same problems??

Guy’s, I am frustrated as the next person about this but let’s give the Naim software guys a chance here. Almost every component or device has a connection somewhere with China, even the most reliable products in the world have these components. Let’s wait until the new Firmware & App is released before we get too granular about where the root cause lies.

When they work we the sound great don’t they?

George.

Firmware is just software and like an OS on a computer can give some users hassle others not. If it is hardware then Naim need to own up and recall them. If its software/firmware own up and fix it asap. My Atom goes wrong in many shapes and forms so I do believe this is just bad programming somewhere or maybe ram related as it tends to get worse when you are changing sources of listening. Set patterns can also make the machine just hang. I had Tidal go on my completely twice today only a reboot could bring it back. I had it via Roon but not the Atom.

Exactly and just think how Apple updates it’s stuff every five minutes. I’ll never forget all those issues with email going west with certain updates like ragged cat and valley possum or whatever they’re called.... - and let’s not even mention Bill’s old outfit.

'Firmware is just software and like an OS on a computer can give some users hassle others not' - I am not so sure abouth this. OS gives some problems to some users and to some not mainly beacuse the hardware of every PC is different. Each Uniti unit has got the same hardware so I would say the problems (if any) users expierence should be the same?

Woj posted:

'Firmware is just software and like an OS on a computer can give some users hassle others not' - I am not so sure abouth this. OS gives some problems to some users and to some not mainly beacuse the hardware of every PC is different. Each Uniti unit has got the same hardware so I would say the problems (if any) users expierence should be the same?

But how they use it and what kit its connected to is in the users hands,  I use all its features all the time but not everyone might so they wont get the same combo of events that will trigger it to fall over, Not all home network kit is the same eiither and it seems according to this forum that Naim kit is a bit fussy in this dept.  

George H posted:

Guy’s, I am frustrated as the next person about this but let’s give the Naim software guys a chance here. Almost every component or device has a connection somewhere with China, even the most reliable products in the world have these components. Let’s wait until the new Firmware & App is released before we get too granular about where the root cause lies.

When they work we the sound great don’t they?

George.

Yes,  it does if I stick to listening to just one source it's fine.

SimonPeterArnold posted:

SNIP

Yes,  it does if I stick to listening to just one source it's fine.

Interesting, I’m one of the people who has had no issues, my Nova’s one of the early ones, I had the first Nova demo my dealer did and ordered that day. I use UPNP pretty exclusively, an occasional Tidal stream, so I don’t switch inputs very often. For some reason I tend to use Tidal when I’m listening to the NDX downstairs, so it’s rare I switch inputs at all on the Nova. That might be one reason why I don’t see the problems that must be so frustrating for you guys who do.  

so I just got my Star 3 days ago. It sounds sweet and was acting as advertised so far. BUT yesterday I got right channel drop-out when watching Peaky Blinders (optical our from my TV set to Star). Changing input to tidal got the sound back. Another issue?

Olek_K posted:

so I just got my Star 3 days ago. It sounds sweet and was acting as advertised so far. BUT yesterday I got right channel drop-out when watching Peaky Blinders (optical our from my TV set to Star). Changing input to tidal got the sound back. Another issue?

Was it one of the cast dropping an f-bomb? Seriously, theres a pattern emerging here, because switching source is where I have issues and the same for someone I know with a Nova too.

Dozey posted:

That is correct. The Naim hardware is sensitive to networks with issues that other kit fails to notice. Presumable because the Naim kit is optimized for maximum sound quality. I am sure Naim support will help with any specific issues you have if you ask them.

I do not see any obvious reason why optimization for maximum sound quality should imply deficiencies in network communication. It seems to be in fact the other way round, that a stable and reliable network communication is a mandatory pre-condition for maximal sound quality!

nbpf posted:
Dozey posted:

That is correct. The Naim hardware is sensitive to networks with issues that other kit fails to notice. Presumable because the Naim kit is optimized for maximum sound quality. I am sure Naim support will help with any specific issues you have if you ask them.

I do not see any obvious reason why optimization for maximum sound quality should imply deficiencies in network communication. It seems to be in fact the other way round, that a stable and reliable network communication is a mandatory pre-condition for maximal sound quality!

Indeed, I think 'optimized for maximum sound quality' is just a bad excuse ...

Olek_K posted:

so I just got my Star 3 days ago. It sounds sweet and was acting as advertised so far. BUT yesterday I got right channel drop-out when watching Peaky Blinders (optical our from my TV set to Star). Changing input to tidal got the sound back. Another issue?

I've had this problem using Optical input and HDMI with my Nova and I know that Naim are working on it.  (Is your TV by any chance a Samsung?) You should report it either to Naim Support or via the feedback section on the App. The more the merrier!

Olek_K posted:

no no it's a Philips one. I will report if it ever happens again. 

How is burn-in process for the uniti series? Would you  say that it's similar to other naim boxes? Should I expect some swings?

My Atom is dreadful at the moment 2 weeks in and about 40 hours play time, the same happened with the previous one so, another week or two and it should come good.

Best

George.

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