Warranty query, Astell + Kern

My Astell + Kern AK70 Mk II is faulty having dropped a channel on the headphone output. It is 4 months old.

I purchased it from an online shop who have advised me warranty claims are dealt with in the UK by iRiver. However I have used the contact form to attempt get in touch with them twice over the last week without any response.

I will try the additional fax and phone numbers when I get time but my question is that if I am unable to raise a response from iRiver can I get back to the retailer and tell them that it is not my problem to sort out the return and pass the responsibility back to them?


Original Post

Under UK consumer law, whoever you gave your money to is responsible. If they appoint a third party to process returns, that does not exonerate them. 

A&K is, of course, a subsidiary of iRiver, but that still doesn’t get the retailer off the hook. Was it a UK based seller?

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