Tagged With "chord hugo"

Topic

Chord Hugo Reassurance

Woods Scot ·
To all those who are using the Chord Hugo as a DAC, wondering if you can offer some perspective and or reassurance. I am about to take the plunge; just waiting for the DAC to arrive. I will be running it with/through my NDX / 282 / HC2 / 250.2 / Kudos C20's. I have read many good things, did not have an opportunity to demo, hoping some of you could tell me what it has brought to your systems . Happy New year  Scot
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Re: Chord Hugo Reassurance

fps1k ·
Hi Woods, the cabling I use with the Hugo is Chord Signature - digital and phono to Din. It works extremely well, though the cable is rather stiff. Likewise my colour setting is turquiose, and it's running from an NDX to SN2> Dynaudio Contour 1.4 LEs. I imagine it will sound rather sweet with your set-up. I also found a small but worthwhile gain when using the Hugo from its battery during serious listening. The presentation is different from what you'll be used to, so give it a few days...
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Re: Chord Hugo Reassurance

nickpeacock ·
The Hugo is excellent. In a similar setup to yours, it changed the music from good 3D to truly holographic. For setup, do what Simon says and search some of his previous posts for some valuable tweaks.
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Re: Chord Hugo Reassurance

Steve J ·
To reiterate what Simon has said the set up of the Hugo is important, particularly with regard to the adjustment of the volume level. The SQ of the Hugo varies tremendously with this variable. Turquoise works for us but there is a fine level of adjustment required to achieve what sounds best in your system. My two penneth would be to set the volume at turquoise when you install, leave the unit a couple of weeks to settle and then fine tune the volume to your own ears. Good luck Steve
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Re: Chord Hugo Reassurance

likesmusic ·
The Chord Hugo brought great pleasure to my musical life. The Hugo TT though is overwhelmingly good.
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Re: Chord Hugo Reassurance

dayjay ·
The Hugo, despite it becoming something of a running theme on here, is nothing short of fantastic. It has given me a system and sound that I could not have afforded for many years without it. Like every other component it needs to be set up properly with good cables, run in and a little playing with the output levels but what it gives is real insight and musical pleasure, I'm sure you will love it.
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Re: Chord Hugo Reassurance

Simon-in-Suffolk ·
As the others have said the Hugo is rather outstanding as a DAC.. It seems to work very well with Naim amplifiers and digital transports including the NDX.. It works quite differently from the Naim DACs and only you can decide which sort of presentation you prefer.. To get the best from it, don't skimp on digital interconnect and audio line out. I use a Gotham Cable SPDIF - RCA to BNC and a Hiline - RCA to DIN respectively. Also try setting the Hugo output level to 'turquoise' to set the...
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Re: Chord Hugo Reassurance

Former Member ·
The Hugo is awesome and awe-inspiring. I cannot listen to music without it anymore, so I even take with me in the car on my commute to work. But make sure you buy a RCA to DIN cable to make the most of it, it doesn't need to be an expensive one to begin with. I got mine from an eBay Vendor, and it compared easily with a mega expensive cable from a rather famous company that cost more than 20 times more the price. I have tried Hugo on quite a few amps, from my Yamaha HT amp, 202/200, 282/200...
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Re: Chord Hugo Reassurance

Mayor West ·
I think analogmusic hits the nail on the head here. In my opinion, it's a truly magical piece of equipment for the price.
Topic

Hugo woe

nickpeacock ·
Bah - to cap off a bad week, my Hugo is playing up. No sound, and the volume and two led's are just flashing intermittently. Chord website says connect to mains and turn off for 10 hours min, which I have done. (Incidentally, although connected to mains, there's no light on at all...) I fear it's dead. Any thoughts?
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Re: Hugo woe

cat345 ·
Yep, the same happened to my Hugo twice... The non user-replaceable batteries need replacement.
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Re: Hugo woe

Simon-in-Suffolk ·
I suspect it is dead... as much as I enjoy my Hugo mine has failed twice now like this... in fact it is being repaired now again free of charge.. but I have asked for a checkup to be performed as well as I wondered if some other issue had contributed to the same failure twice.
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Re: Hugo woe

Bert Schurink ·
Reading all this must be quite annoying for you Hugo owners. I guess it has to do with the fact that the original proposition is a mobile proposition in which you use the battery in a different manner. But still shouldn't happen at that price level. Hope for you all that Chord defines a more permanent solution than just repairing it free of charge....
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Re: Hugo woe

ChrisSU ·
They did; they produced the 2Qute and Hugo TT for static use in HiFi systems.
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Re: Hugo woe

hungryhalibut ·
'Hugo is the bestest thing ever in the history of the world' to 'Hugo woe' in two years....
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Re: Hugo woe

hungryhalibut ·
You're right, Joe, though the cable change coincided with a change of speakers, so it's not quite the same. At least a dead Hugo can be used as a statement necklace, whereas a 4m pair of TQB would look weird.
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Re: Hugo woe

tonym ·
Anyone any idea what type of battery the Hugo uses? The "non-user replacement" label always triggers off a challenge with me. I've successfully replaced batteries in a couple of remotes. If Chord can replace them then it can't be too much of a job to do the same, can it?
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Re: Hugo woe

nickpeacock ·
Bit beneath you, that one, HH.
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Re: Hugo woe

Simon-in-Suffolk ·
Bert - I suspect it was less to do with being designed for mobile and static use - it was probably more a case of early design issues. I suspect the Hugo 2 won't suffer from such issues or even the later Hugo 1s. To be fair it was/is a radical new design that sounds way ahead of most things around it and that was achieved using new unestablished technologies - including its innovative power supply regulation and management which is so important - but it still is frustrating... I guess it...
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Re: Hugo woe

hungryhalibut ·
It was just the thread title that gave me a wry smile. I'm sure you'll admit that the admiration of the Hugo has been rather overdone. Anyway, the good thing is that Chord are able and willing to fix them so readily.
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Re: Hugo woe

SamS ·
Must be an epidemic - mine is also at the Chord battery clinic for its 2nd visit. Hope to have it back next week, but can see now that there is a queue so maybe not. Still a great DAC and agree with Simon that the SQ out weighs the inconvenience. Simon is correct that Rob Watts has improved the battery performance for Hugo 2 - I posted the below in the Hugo 2 thread some time ago: " It would appear that Rob Watts has taken on board the battery issues from Hugo 1 and users penchants for...
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Re: Hugo woe

cat345 ·
The batteries are Enix Energy Ref. : MGL 2811 and are available in the UK. Of course, opening the Hugo case will void the warranty!
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Re: Hugo woe

Jonn ·
Given this issue will continue and at some point Chord will stop replacing the battery for free plus the inconvenience only a fool would buy a Hugo Mk1 S/H.
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Re: Hugo woe

nickpeacock ·
Thanks Pete - sent them an email and will sort it out next week. I only said 'woe' because it rhymes with 'Hugo'...!
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Re: Hugo woe

dayjay ·
That's a little bitter Nigel, as long as they keep replacing the batteries I can live iwith it because it sounds better than anything else I can afford. Still the best piece of hifi I have ever bought bar none
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Re: Hugo woe

joerand ·
Not sure why you'd want to when Chord is continuing to do the replacement pro bono. Unless you absolutely cannot be without your Hugo. I'd have to assume that once you do it yourself Chord will no longer honor the warranty and it seems in their own best interest to use longer lasting batteries. Maybe Chord ought to offer a 'trade-in your dead Hugo and upgrade' option.
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Re: Hugo woe

Kevin Richardson ·
It is still the best headphone DAC I've heard. It just isn't perfect.
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Re: Hugo woe

audio1946 ·
had same failure ,twice . life of battery is a problem/ recycling battery charging I guess. I no longer have hugo
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Re: Hugo woe

Sloop John B ·
Oh you tease, okay then I'll ask- What DAC do you have now? .sjb
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Re: Hugo woe

Bob the Builder ·
Battery issue was Part of the reason I opted for the 2quote but as Chord replace them free perhaps I should have tried a Hugo.
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Re: Hugo woe

Eoink ·
So was I the only person who assumed Nick was asking about a turntable and wondered what the relevance was, before realising it was the Hugo TT? (I know it's obvious from context, it just took hours for me to click.)
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Re: Hugo woe

nickpeacock ·
Hugo sent off for replacement batteries - had to do it via the dealer I bought from. Turns out my Hugo had lasted 3.5 years before replacements required - maybe because I did the occasional discharge/recharge thing. Well out of warranty, so expecting to pay - hey-ho. (In other news, see my profile for my latest Hugo-related acquisition...)
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Re: Hugo woe

Timo ·
Nice -- a big step up with the TT? Please share your impressions/assessment.
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Re: Hugo woe

analogmusic ·
Not overdone at all. I can understand where you are coming from, but unless you have heard one for a few days, you wouldn't understand why so many people are fans of the Hugo.
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Re: Hugo woe

Innocent Bystander ·
Not necessarily so given the following info, especially if the used prices fall considerably with increasing awareness of this issue (and H2 now available), which could make it a real budget possibility for anyone having basic ability with a soldering iron, willing to put up with the occasional hassle to benefit from its great sound.
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Re: Hugo woe

nickpeacock ·
Well spotted! So far so good - putting a Hugo TT into the system after a week or so bare NDX brought back a nice big grin. Difficult to say yet whether it's an improvement over the Hugo but I greatly appreciate the TT features of it (including remote, good for headphone use).
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Re: Hugo woe

audio1946 ·
ps audio dac. sold hugo after battery/repair . batteries will always start to fail after a year or two. prefare the psaudio. also needed more connectivity. listened to the dave but out of reach. did consider the auralic too after trial , thought that dac was very good. plenty of good dacs on the market all with a slightly different presentation. running a auralic mini fitted with 2 tera digital out. with a great ipad application.this unit also has a good internal dac all for 450£
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Re: Hugo woe

Solid Air ·
Sorry to hear about the Hugo woes. Great technology in the DAC, but ion batteries will always present problems. (Having worked in the mobile phone industry, power management is the biggest constraining factor in technology progress). There are intrinsic issues with these batteries becoming less effective over time, and generally - not always - these are exacerbated by being left on mains power for long periods. They are often optimised for complete cycles of empty/full, rather than constant...
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Re: Hugo woe

Simon-in-Suffolk ·
Got my Hugo 1 back from Chord again, all repaired free of charge.. again... sounding better than ever or perhaps I just missed it... after a short break from them you forget how amazingly well they perform.
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Re: Hugo woe

King Size ·
Have been toying with the idea of trying out a Hugo 2 with my NDX but, living in NZ, threads like this concern me. Would the local agents Rappalo AV be able to replace the battery and if so, would they do so free of charge? Or would it need to be returned to the UK? In which case I would probably have to cover shipping costs etc...
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Re: Hugo woe

DUPREE ·
I have never really understood the worship and infatuation with the Hugo... I guess horses for courses but I perfect the sound of the Naim DAC's
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Re: Hugo woe

Bob the Builder ·
Try a 2Qute no batteries and mains powered some people have an issue with the gain which is quite high for Nac's but not Naim integrated amps I believe. I have mine into Nac 282 and although it is loud low down the volume dial it is not an issue for me.
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Re: Hugo woe

Innocent Bystander ·
There has been some indication that the problem may have been confined to the earlier production of Hugo, though I don't know that we have enough info to be definitive. And of course it is likely to have been something Chord will have been concerned about themselves when revising the device. Why not speak to your local distributor to find out if they do any servicing or repair themselves, and if that extends to battery replacement in the event of failure. Also worth contacting Chord...
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Re: Hugo woe

Timo ·
The Hugo 2 has a "desktop mode", and it is claimed that this extends the lifetime of the battery significantly. I think it was suggested that it could last 10 years, as the battery is not effectively charged anymore in desktop mode. And apparently the Hugo 2 can run without battery. So maybe there is no battery issue anymore -- but of course the proof of the pudding is in the eating...
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Re: Hugo woe

Simon-in-Suffolk ·
Yes my issue doesn't appear battery related but an issue with the internal PSU, as Chord are not replacing batteries at no charge. The internal power supplies in the Hugo are quite advanced devices. I also understand that the new advice from Chord for the Hugo 1 is not leave it connected to external power continuously, and occasionally discharge battery. This has changed from the initial advice. Regarding TT I borrowed one when my Hugo 1 was at Chord.. no comparison to my ears Hugo1 wins...
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Re: Hugo woe

Innocent Bystander ·
Not sure who worships or is infatuated with Hugo, rather my impression from this forum is that a good proportion of those who have listened to it may adore or be in love with the sound the quirky little box produces, which having heard it I find quite understandable - though after a couple of blissful years together I ended up jilting mine after being seduced by Dave.
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Re: Hugo woe

Jonn ·
I agree with Dupree, can't see what the fuss is about with the Hugo. I had one on trial and despite trying different cables, volume settings etc it never sounded more than mediocre at best. Be wary of the hyperbole. Not that I'm bothered, just got a bit tedious when The Hugo was getting recommended ad nauseum a few months ago. The other thing that I find odd is posts on the Naim forum from posters that have no Naim equipment at all and are not planning to (excluding those seeking advice).
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Re: Hugo woe

Innocent Bystander ·
It would be interesting to know what you were using as a renderer when you had Hugo on trial, and with what other DAC(s) you compared it with? As for reasons for some people not owning Naim gear posting on the Naim forum, there could be many reasons- e.g. to learn, or to assist others (or both), or to provoke thought. Maybe other reasons. And unless they declare to the contrary, who knows whether they may or have plans to buy, or try, Naim equipment, or whether that might come to be a desire?
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Re: Hugo woe

audio1946 ·
the hugo with ndx was stunning good. all enclosed rechargeable batteries have a flaw look what happened with the samsung phone being withdrawn. charge/recharge cycles have issues. hugos must have sold by the bucket load.
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Re: Hugo woe

tonym ·
Hyperbole unfortunately is pretty rampant on hi-fi forums. However, having tried the Hugo recently, in my mostly Naim system, I also found it extremely good, and only slghtly less so than my considerably more expensive Chord QBD76HDSD. It really is a game-changer, and my experiences with Chord's other DACs echos Simon's - I preferred the Hugo (Mk 1) to both TT and DAVE. If you found it mediocre, then there's something wrong somewhere.
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