Uniti bricked by firmware update

Yes, Meridian have a similar specific recommendation policy.

No, this is useless, i have tried two cables now, one purchased on line £15 posted (a cable recommended by others who have used it for this process), and another i drove 30miles to get from Maplins £12 plus a gallon of fuel, and neither one will now even detect my Uniti.

What a useless and stupid process to do a firmware update, I have never know anything so antiquated in the world we now live in!!

Naim, you can and should do better!!!

It looks like i'm going to have to do a 100mile round trip (3 gallon of fuel) to my nearest dealer. This firmware will have cost me at least £40, fantastic.

I'm not a happy man.

did you select the right COM port, ie the one that was selected when the driver was installed?  I could choose between 3 and 6 and it was the port 6 that worked.

antivirus completely (all features) off?

I used a cable recently bought from maplin for updating my Qute. It worked a treat. Perhaps there is some other issue?

When I initially tried it it didnt recognize my Qute either, but when I re-read the instructions it said to make sure the muic player (and I think also the computer) were connected to a network by ethernet. I connected as suggested and rebooted everything and then it all worked as it should.

Yes both to the above

Both Uniti and laptop connected to network via ethernet.

Did you turn off User Account Control in Windows? Sometimes that can be a problem. Thanks!

Or just use the same procedure as with the nDAC fw upgrade - this was the fastest and simplest fw-upgrade I've ever seen...

Well, it seemes I'm not the only one who has struggled to update my Uniti, my dealer couldnt do it either, its off for a trip to Sailsbury.

A wee update to this thread.

After I failed to do the firmware update I took it to the dealer who also could not do the update, so off it went to Naim HQ where it has been now for what will be 6 weeks this coming Wednesday!!!!!!!!!!!!!

Dealer has chased Naim, 2 weeks ago it was, he was told on the bench being done, dealer since chased but no info coming out of Naim. This is not the service I have experienced before over the past 20 years of owning Naim equipment.

I'm not a happy chap.

Why can't this be done over ethernet alone, like every other piece of electronic equipment these days???

Perhaps Naim are now taking the lead from Focal and following the EU's Working Time Directive?

Well final update i hope...

Steven Hopkins emailed me for some info on my Uniti, after a little investigation it became apparent there was a slight admin error, the unit was sat on a shelf waiting to be returned for over a week having had its update.

As a bonus, it has had the digital ipod connection update FOC even though for my machine, one of the first one made, it was a chargable upgrade, result. Well done Naim, confidence in Naim's service regained. 

It perhaps reflects the original product design.

I am just glad that Naim have now developed procdures to make it easier for customers to perform the updates themselves.   

Tried and failed to update with 3.09 and 3.13 using RS232 - uniti not detected which is odd as it streams music from the laptop.

So how do you have your laptop connected to your Naim black box? Are you using a USB adapter with one of the recommended chips and have you rebooted the latop since installing the driver for the chip.    

So, how is the RS232 port on your Uniti connected to your laptop?

Did you upgrade the Uniti to 3.09? 

So the Laptop has an RS232 serial port serial port?

You need to use a straight cable not a null modem (cross over) cable.