Is my HDX broken?

Was it a network share or a music store on the NAS? If it was a share then your HDX will be able to detect new shares during rescan. However, if it was a store, then you should first delete it from your list of stores on HDX' interface (because it does not exist any more, gone with the failed harddisk). After the new share is detected, you can designate it as a store. In order to designate a share as a store, it must be absolutely empty! You can not put your downloaded music into a store.

I don't think your HDX is broken.

My NAS is a ASSETNAS and had a share called Music. Here I copied my downloaded music. I added another share called Music_HDX which I wanted to be my primary music store, and yes it is empty.

There are no other stores on the HDX-SSD.

So during rescan the HDX finds the shares, labels them enabled but offline, which is odd, as I can access the shares on my MAC and my Uniti can stream the music in the Music share without problems. Is this a problem of IP?

I am not sure why they would appear offline. I would contact Naim support if restarting both units do not help. I am sure it will be easy to solve.

so what is the problem then?  what isn't working?

What's the problem? I don't know myself, HDX can't access the shares, that's the problem and I would like to rip my cds again

As I understand you, one problem is understanding the difference between a share and a store. Something I belive for the store at least in a termology Naim has evented not normal network terminology.

A share is a normal network share where you have all music that has not been ripped from the hdx. mp3 high res or even cds ripped on a pc.

A store is only used for the rips performed by the naim servers.

With servers with normal disks that is not using SSD disks, you would only have a store when the internal disk capacity has been used.

Currently all my downloaded music is on a usb stick, so I have no online shares. I think but I am not sure, that you need to create a share, and then set the share as a store, at least it seems to be the way to do it in the dtc. However Naim support will be able to give you the correct directions.

Claus

I very well understand the difference between a share and a store. The problem is the HDX can not access the shares on my NAS which exist and I can access either with my Mac or the Uniti.

I don't understand why the share are marked enabled on the HDX, but when I choose properties of this share on the HDX it is marked offline:

The only time I had a similar problem was when the HDX occasionally refused to promote shares on some laptops to being online. the problem was the wireless connection to the laptop and resolved once the laptop connected to the router with cat5 cable. once the share was online again i could go back to the wireless link. However should not be the case with  a NAS hard wired to your router. 

I can't say what the issue is but I have encountered this sort of thing from time to time. Several reboots of HDX, NAS or both have resolved it. If the HDX is re indexing the new HDD and there is a lot of content on it, you may have to wait for some time. Leave it running overnight and see what happens? I don't think your HDX is broken.

Naim's customer support is just great

After contacting the support team, Phil Harris logged in to my computer and was able to solve the problem. Now everything is working again without problems.

Really a big thank you fort this outstanding support (it was even after business hours!!!)

cheers

Gaudenz

We've also been Phil'd once. There was (as it turned out) nothing wrong with our HDX but he sorted out an issue for us.  We have infrequently had equipment issues down the years and from our perspective Naim's technical support has been second to none. No surprise then that we now own so much of their gear. Things like this are important.

Would like to add to the praise for Phils assitance. After I upgraded the HDX firmware was having trouble promoting a 'share' to a 'backup' (i had not realised that the share should not be enabled prior to promoting same). Phil logged onto my system and not only solved the issue in a few moments but then set.about 'tidying up' the whole installation. The man is a diamond and as Harry says its service like this that adds to the satisfaction of being a NAIM owner. (even if they dont always reply to my whinging wish list emails...)

For anyone reading this and not wanting to jump on the phone to Phil (brilliant though he is), the original problem sounded like an 'authorities' problem. The HDX sees the share(s) but does not have authority to it/them.  Go check on your NAS that 'everyone' has read & write authority to the share(s).

...give Phil the evening off !

PS to gmischol - you may not have to re-rip your CDs, if you have a backup copy of your ripped files, copy these into the (empty) share that will become the music store, promote it and do a rescan. The HDX will find & catalogue the files previously ripped. ...simple!!