Customer Service, Public Panic, or Neither ?

Posted by: Berlin Fritz on 21 February 2005

Unsuprisingly enough nobody has yet mentioned the current British food scare and it's implications. Not for the first time a banned food dye (Sudan 1) has been found in UK products, ranging into the hundreds. My question is, has anybody yet returned goods, got satisfaction or reasonable answers, or is it to be a great whitewash with many small firms suffering big-style, not to mention customers having to throw things away, and subsequently losing out financially, let alone the stress² caused by the 'Angst' regarding human health, innit?


Fritz Von Blame it on €urope Big Grin

N.B.Insignificant Hi Fi Fori rule OK Winker
Posted on: 21 February 2005 by Lomo
Having fairly recently been part of the food industry you can be assured that all food recalls are taken extremely seriously.There would be at least one recall every couple of months and most food retailors of any significance has a dedicated dept. to deal with them. The store manager is responsible at local leval to implement all of the steps in the recall. Priority is to refund the customer and quarantine the product.
Most recalls are simple ones when only a batch of the product is concerned but sometimes as was the case of a ransom demand on a major biscuit manufacturer some years ago when foreign substances were being introduced you can have nearly a whole dept. off show.
This has led to the development of tamperproof packaging.
Did you read about the prist, I think he was Bhuddist, who had sore itchy eyes and went to the medicine cabinet,to get some eye drops, sprayed them into his eyes and found out they were superglue. He is at present receiving medical attention in hospital.
Nothing to do with the above but the moral is read the instructions and don't trust your fellow priests.
Posted on: 22 February 2005 by Derek Wright
According to todays copy of the The Times (of London UK) in an article by Martin Samuel - Sudan 1 was banned in the US as a food additive in 1917. It was not banned as a food additive in Europe until 2003.

So great opportunity to compare cancer rates in two great centres of population over the last 87 years with a known chemical difference in the food - Nice to know that we can be useful guinea pigs
Posted on: 22 February 2005 by Rasher
My belief is that there is a massive split now.
There are those that eat packaged manufactured foods, and those that make food from fresh and/or organic ingredients. I have noticed that those that do eat fast foods regularly and frozen meals have a resigned attitude and really don't care all that much, and those that don't, just feel smug that they avoid all this. The divide is widening still.
The banned substances are nothing compared to the amount of salt added to packaged foods, or artificial sweeteners that seem to be in everything that are known to cause cancer - but still people buy these products!! Eek I'm a label reader personally and have small children that I want to protect from this chemical waste they pass off as food. Toothpaste - nearly all toothpaste - has Sodium Saccharine which is 3,000 times sweeter than sugar Eek This stuff is poison. Check your toothpaste label. Only organic stuff avoids it. So the divide widens and those in the middle give up and give in.
This latest food scare is nothing compared to what is already out there and legal. I am amazed that 75% of the population don't already have cancer.
Check the yearly figures of children getting cancer, and compare to the introduction of diet drinks (Aspartme, Nutrasweet) and tell me there isn't a link.
And worst of all; people don't seem to care.