Why is the Padded Cell apparently being deliberately & subtly scuppered?

First place should be the dealer but many buy on a Saturday and spend Sunday (and often Monday) without that support.
A post is often a good place to get some instant help. This often splits into the useful, then a lot of comment, a bit more useful, a totally wrong, a somewhat unhelpful and so on. Picking the wheat from the chaff may be beyond the New Member.
Bigger questions often catch the moderators away from Their support. I have posted a few "late" replies that were the product of days of speaking to the people who know the equipment from the angle of having designed, tested or serviced it. I try to present their responses as a coherent whole.
As (other hat) Customer Services I actively seek out problems with a view to sorting them and attempting to ensure that they are learned from. I am also an over-vociferous member of two Quality Control Groups. One meets every week and the other, larger, every month.
What is really useful is detailed feedback. We need serial numbers, software versions, attached equipment, leads, interconnects and the like. This usually comes from e-mail communication and works well to resolve individual problems or queries. Conducting such a conversation in a crowd seldom helps.
No one is moderated for having a problem with his equipment, no one is moderated for not liking Naim. We may, after a while, moderate the member who ONLY contributes negative comments – it can be close to trolling.

Great response Adam and, from what I have read on the Forum, the Naim After-Sales service is second to none.

On to a more general discussion point about this, if I may.

On the basis that there are many recurring problems with products throughout the industry, not only Naim, would it be beneficial if manufacturers were to post a "What If ?" problem solving section on their website for customers to refer to ?

There must be many situations where the answer can be easy answered. This may give the consumer a fix to a simple issue or the patience to wait until their dealer re-opens. This would remove the "forum variables" from the answers here and "groupies" would then refer to the website.

More awkward issues can directed direct via e-mail or dealer intervention.

Spot On.
Yes - it is my intention to start a new forum area specifically to collate such FAQs and work out some fault finding flow charts.
Another project, close to my nerdish heart, is to extract all the knowledge that presently wanders around Naim and get it down in an accessible form. Some of that would then be available to forum members.
One such project, presently beyond my competence, would be a connection guide that worked interactively. It is getting unhealthy to try to keep it all in a brain that has to remember to breath and - go to bed.

Oh - I had a pair of lemming slippers, but they kept taking me to the bath.

Wolfe

I suspect that the growth of the internet and the ubiquity of the home PC now means that more people have access to a forum such as this.

My sister and I were listening to Human League years before they became popular - and then all sorts of plebs started to like them...

Deane

quote:

---

Originally posted by Deane F:

My sister and I were listening to Human League years before they became popular - and then all _sorts_ of plebs started to like them...

---

Which surely goes to prove they were rubbish all along?

Nime

I do think it's important to practice real transparency and report any persons found actually carrying out these undemocratic moves to scupper such a talking shop, innit.


Fritz Von John I'm only Dancin

Could still be an implosion job, what with those who cannie re-register, those getting themselves banned, those feeling set upon, and those selloing their soule and going to the other side, innit ?


Fritz Von Used to talking to myself anyway

Don't sweat it Fritz, it ain't over for the 'Cell just yet!

Cheers,

JR

The good thing about talking to myself is that half the time I know what's coming next.

Hobe da code's nod geddin' you dowd too mudge Jod.

Sniff.

quote:

Originally posted by HTK:

Hobe da code's nod geddin' you dowd too mudge Jod.

Sniff.

For god's sake don't die!
We need every man (and girl) we can muster!

Nime

Nahh, worry ye not, I'll live

Cheers,

JR

Shorley they work weekends as well Jon ?



Fritz Von Before the legend ever did

Fritz,

Clueless as I am, as ever, at to whom or to what you may be referring I'll just tell you that after taking most of the antibiotics I was prescribed last week due to the onset of a chest infection, I am much better thanks!

Cheers,

JR

quote:

Originally posted by JonR:

After taking most of the antibiotics I was prescribed last week due to the onset of a chest infection, I am much better thanks!

One hopes that you are not a smoker?

Regards
Nime

I doubt it. Antibiotics are sods to light.

You betcha - luckily moot cos I don't smoke

Well done Adam, you've obviously got the knack of boosting this place up again old Son ! The latest staudent thing here is to get gopping floppy cheese slices from various 'Restuarant ?' chains, put them in a bag of crisps & shake vigourously (chips here) and gobble them doon with cheap South African cooking port, sound great dunnit, and the money they dish out you just wouldn't believe ?

Cheers,

Fritz Von Don't forget to sign the back of the cheque this time the last one bounced higher than a joke from Haifa mate