Warning about Tesco Broadband
Posted by: oldie on 27 January 2005
Hi folks,
I just thought that I would pass on a warning to anyone who is thinking of going to Tesco.net Broadband. I had their Dial up connection for a couple of years and thought It was most succsessful, so when I decided to go for Broadband they were at the top of my list,Big Mistake. Apparently "Tesco.net dial up" is a different part of the company to "Tesco.net Broadband" and there is no communication between either of them, there are also about 8 differant call centers all over the country servicing them so each time you phone them up not only do you get a differant person answering the phone ,but a differant part of the country. So the trouble started when Tesco.net dial up disconnected me before Tesco.net Broadband had sent out the Broadband connection Password, so after sitting on the phone all day trying to get past the automatic answering service that gives you 5 options and then which ever one you choose connects you back to option one,I finally managed to get connected when someone at Tesco Customer Services[again a different department] made a correct educated guess at the pass word, only to find that the connection was so slow that I kept getting a "remote computer failed to respond" window.So back on the phone to them again.I then received a e-mail from them that informed me that they intended to remove £20 from my Bank account for the Broadband service [I hadn't had]and still no help, after a few more days the modem failed completly, they then agreed to cancel the contract, and refund the £20 to my account as I had not received the service they advertised, butit would take up to a month to do, they then even failed to put the canclation into operation. After finding out they had not cleared my line I contacted them again to find out that still nothing had been organised either the canclation of Broadband or refunding my £20.whilst all of this was going on I was still paying for the dial up connection one month in advance.
So now after two months of being off line, and even more grey hairs, I still don't know if my account has now been refunded, but at least I have managed to get rid of Tesco.net and still retain some semblance of sanity, I think!,
If there is anyone from Tesco participating in this Forum my advice to your Company would be to stick to selling CARROTS.
oldie
I just thought that I would pass on a warning to anyone who is thinking of going to Tesco.net Broadband. I had their Dial up connection for a couple of years and thought It was most succsessful, so when I decided to go for Broadband they were at the top of my list,Big Mistake. Apparently "Tesco.net dial up" is a different part of the company to "Tesco.net Broadband" and there is no communication between either of them, there are also about 8 differant call centers all over the country servicing them so each time you phone them up not only do you get a differant person answering the phone ,but a differant part of the country. So the trouble started when Tesco.net dial up disconnected me before Tesco.net Broadband had sent out the Broadband connection Password, so after sitting on the phone all day trying to get past the automatic answering service that gives you 5 options and then which ever one you choose connects you back to option one,I finally managed to get connected when someone at Tesco Customer Services[again a different department] made a correct educated guess at the pass word, only to find that the connection was so slow that I kept getting a "remote computer failed to respond" window.So back on the phone to them again.I then received a e-mail from them that informed me that they intended to remove £20 from my Bank account for the Broadband service [I hadn't had]and still no help, after a few more days the modem failed completly, they then agreed to cancel the contract, and refund the £20 to my account as I had not received the service they advertised, butit would take up to a month to do, they then even failed to put the canclation into operation. After finding out they had not cleared my line I contacted them again to find out that still nothing had been organised either the canclation of Broadband or refunding my £20.whilst all of this was going on I was still paying for the dial up connection one month in advance.
So now after two months of being off line, and even more grey hairs, I still don't know if my account has now been refunded, but at least I have managed to get rid of Tesco.net and still retain some semblance of sanity, I think!,
If there is anyone from Tesco participating in this Forum my advice to your Company would be to stick to selling CARROTS.
oldie