CD3.5 trashed by Parcelforce. Any experience/insights?
Posted by: Shayman on 23 April 2010
Parcelforce have managed to trash the CD3.5 I sold on Ebay recently. I've got it back from the buyer and put in a claim for the final auction value through their official channels.
Has anyone any experience of this process? How long do Parcelforce take over these things and how far do they go to try and get out of paying up?
Also the player is just giving out white noise but seems to recognise and spin discs etc. Is there anyone who can guess what might be the problem or would know how much it is likely to be to put right?
Any help or advice would be much appreciated.
Jonathan
PS Please remind me to never use Ebay again. I've had so many troubles both with them and various transactions recently that I'm being driven mad! Their fees (Ebay/Paypal, same thing) seem to have crept up to a ridiculous % recently too.
Has anyone any experience of this process? How long do Parcelforce take over these things and how far do they go to try and get out of paying up?
Also the player is just giving out white noise but seems to recognise and spin discs etc. Is there anyone who can guess what might be the problem or would know how much it is likely to be to put right?
Any help or advice would be much appreciated.
Jonathan
PS Please remind me to never use Ebay again. I've had so many troubles both with them and various transactions recently that I'm being driven mad! Their fees (Ebay/Paypal, same thing) seem to have crept up to a ridiculous % recently too.
Posted on: 23 April 2010 by Richard Dane
Jonathan,
it's impossible to guess what may be wrong with the player. Really your best bet is to take it to a Naim dealer or send it to Naim HQ. They can provide you with a dignosis and a repair estimate. Perhaps give Sheila a call at the Naim service department.
Note that references to eBay are heavily moderated on this forum. Unfortunately, as you are realising, it's a case of caveat emptor...
it's impossible to guess what may be wrong with the player. Really your best bet is to take it to a Naim dealer or send it to Naim HQ. They can provide you with a dignosis and a repair estimate. Perhaps give Sheila a call at the Naim service department.
Note that references to eBay are heavily moderated on this forum. Unfortunately, as you are realising, it's a case of caveat emptor...
Posted on: 23 April 2010 by fixedwheel
Jonathan
Before you do anything with the player you need to await the outcome of your claim against the carrier. If your claim is paid then the carrier will then be the owner of what's left, and may want the remains.
For future sale of delicate items you could state collection only, and in that case could refuse P4yP$l as it gives no seller protection on items collected. Simples!
HTH, and sorry to hear about the damage to the CD3.5
John
Before you do anything with the player you need to await the outcome of your claim against the carrier. If your claim is paid then the carrier will then be the owner of what's left, and may want the remains.
For future sale of delicate items you could state collection only, and in that case could refuse P4yP$l as it gives no seller protection on items collected. Simples!
HTH, and sorry to hear about the damage to the CD3.5
John
Posted on: 23 April 2010 by Steve O
I've given up on eBay too. I recently sold a book for £3.46. By the time I'd paid eBay and PayPal I'd made the princely sum of £1.04.
Or rather I would have made £1.04 if the postage calculator on eBay had been more accurate. I ended up making 20p on the deal. Just not eorth the effort.
regards,
Steve.
Or rather I would have made £1.04 if the postage calculator on eBay had been more accurate. I ended up making 20p on the deal. Just not eorth the effort.
regards,
Steve.
Posted on: 23 April 2010 by GaryP
My experience with couriers have not been good, albeit it was not ParcelForce but DHL.
They must have drove a fork lift truck or something through a bike I posted and then completely reneged on the insurance, saying it had not been properly packaged. That may or may have not been true, but does not explain why the box arrived with a 3-4 foot gash through one side!
The claims process dragged on and on. I think I was quoted 6 weeks in the first instance and then the appeal was about a further 8 weeks. I simply gave up - life is too short.
Was it in the original NAIM packaging? If the package and unit arrived without obvious physical damage it may be hard to make a case that Parcel Force were at fault?
Gary
They must have drove a fork lift truck or something through a bike I posted and then completely reneged on the insurance, saying it had not been properly packaged. That may or may have not been true, but does not explain why the box arrived with a 3-4 foot gash through one side!
The claims process dragged on and on. I think I was quoted 6 weeks in the first instance and then the appeal was about a further 8 weeks. I simply gave up - life is too short.
Was it in the original NAIM packaging? If the package and unit arrived without obvious physical damage it may be hard to make a case that Parcel Force were at fault?
Gary
Posted on: 23 April 2010 by deadlifter
For parcelforce read Parcelfarce,I have worked for them and you would not believe how these companys treat your goods
Posted on: 23 April 2010 by naim_nymph
Hi Jonathan,quote:Originally posted by Shayman:
Parcelforce have managed to trash the CD3.5 I sold on Ebay recently. I've got it back from the buyer and put in a claim for the final auction value through their official channels.
Jonathan
If you send an item using Parcelforce there is a option of extra insurance, if you decide not to use this option you may well run the risk of not being able to claim it's full value.
I think in terms of CD3.5 value this would probably be around an extra £10 or so.
But how are you so sure Parcelforce 'trashed' it?
Did you pack the cdp in the original packaging and box?
and has this been returned to you with obvious signs of damage?
Was it 'Refused' at point of delivery (so unopened by the buyer) and returned?
Did you fit the transit bolts correctly in the cdp before packaging and sending?
I've used Parcelforce quite a few times with eBay sales + purchases, and no trouble at all.
I know i've been very lucky so far!
Debs
Posted on: 23 April 2010 by nap-ster
Another option is to go through an "agent" such as parcel2go.com and use a recognised courier firm.
Posted on: 24 April 2010 by GaryP
I should to have added that I used Parcel2Go rather than DHL direct. All my problems were with Parcel2Go rather than DHL. Their customer service was very possibly the worst I have ever experienced.
My buyer had to collect the item from their local depot and signed for it. In essence I was shafted on a technicality as it was not refused at the point of collection.
I know ParcelForce have a bad reputation but they have never let me down.
My buyer had to collect the item from their local depot and signed for it. In essence I was shafted on a technicality as it was not refused at the point of collection.
I know ParcelForce have a bad reputation but they have never let me down.
Posted on: 24 April 2010 by Mick P
Shayman
I worked as a Purchasing Manager for the Royal Mail and Parcelforce for 22 years, so I know a little about this.
Firstly, do what Richard Dane suggested, contact Sheila at Naim and take her advice. That will give you something to go back to Parelforce with.
Secondly, how was the CDP packed. Nearly all damaged goods are as a result of inadequate packing.
As a rough rule of thumb, if you can feel or hear the goods moving around when you shake the parcel, it needs better packing. If you used an original Naim box with the polystyrene internals, then you will have a case. If you just packed it in a box with padding, you have as good as lost it.
Regards
Mick
I worked as a Purchasing Manager for the Royal Mail and Parcelforce for 22 years, so I know a little about this.
Firstly, do what Richard Dane suggested, contact Sheila at Naim and take her advice. That will give you something to go back to Parelforce with.
Secondly, how was the CDP packed. Nearly all damaged goods are as a result of inadequate packing.
As a rough rule of thumb, if you can feel or hear the goods moving around when you shake the parcel, it needs better packing. If you used an original Naim box with the polystyrene internals, then you will have a case. If you just packed it in a box with padding, you have as good as lost it.
Regards
Mick
Posted on: 24 April 2010 by Don Hooper
If you have insurance on the item then the contract is a regulated contract under FSA rules. If your claim is rejected take the claim to the FSA most insurers will pay up because if the FSA take up your complaint the insurer has to pay the FSA's costs. My pa had a car repair claim rejected by the AA on a technicality. I told them that I was going to refer the matter to the FSA on her behalf. At that point they changed their stance and paid the claim. Give it a try.
Posted on: 02 May 2010 by Shayman
Thanks for the advice everyone.
The CD player was packed in all the original packaging and marked 'Fragile'. I paid £10 extra to cover the cost up to £400.
There wer no signs of damage to the box but the player just outputs white noise now and the drawer is stiffer than I remember it. Sign of a jolt? I have visions of the box being held flat and chucked in the back of a van.
The only reason I think they will try and get out of it is because the buyer insisted on sending it back and get ting his money back. Quite rightly too. I'd want the same. However, Parcelforce say theitem has to be available for inspection at the destination address. I'm sure because it was sent back they will try and get out of it that way. I'll try the FSA route if they do.
Jonathan
The CD player was packed in all the original packaging and marked 'Fragile'. I paid £10 extra to cover the cost up to £400.
There wer no signs of damage to the box but the player just outputs white noise now and the drawer is stiffer than I remember it. Sign of a jolt? I have visions of the box being held flat and chucked in the back of a van.
The only reason I think they will try and get out of it is because the buyer insisted on sending it back and get ting his money back. Quite rightly too. I'd want the same. However, Parcelforce say theitem has to be available for inspection at the destination address. I'm sure because it was sent back they will try and get out of it that way. I'll try the FSA route if they do.
Jonathan