I'm french and I would like to buy Naim in UK

You will all have to excuse me on this but this warranty thing is a bit of a farce IMO.

For eg:
You buy a new car from a dealer on the south coast with a 3 year warranty. Then you move to north of Scotland. Your car develops a fault within the warranty period. Do you take it back to the supplying dealer 700 odd miles away for repair? No. You would have it done locally.

It seems to me that most Naim dealers are not allowed to repair any faulty item as it always has to go back to naim under warranty.

Why dont they let official Naim dealers do warranty repairs etc? Because it would cost Naim more money to have a dealer repair it and send them the bill. But then again, it would save everyone the time and trouble of it having to go back to Naim.

Just a thought, Thats all.
Rant over,
Regards
Jason

I suspect that the time will come, and pretty soon too, when all Naim products will be priced in Euros and dealers in all EC countries will have to service each others' products.

Would make good economic sense and Naim would be model EC manufacturers.

Any loss suffered by Naim could be recouped by charging the Yanks extra.

Seems a bloody good plan to me.

G

quote:

Originally posted by graham55:
I suspect that the time will come, and pretty soon too, when all Naim products will be priced in Euros and dealers in all EC countries will have to service each others' products.

Would make good economic sense and Naim would be model EC manufacturers.

Any loss suffered by Naim could be recouped by charging the Yanks extra.

Seems a bloody good plan to me.

G

Seconded! What was once a private matter between manufacturer, dealer and client has been given such a shove recently it goes several times round the world before coming back down again. It's called "the internet". And the chattering classes have it too. Breaks yer bleedin' 'art dunnit?

Salutations du Québec, mon cher Itoune!

A good advice i could give you is watch out for customs fees (les frais de dédouanage), i know that France's politics about economic protectionism have long tooth over foreign products importations, so you may face the desastrous scenario of paying at least what you expected to save if your parcels are checked by customs officers.

I'm not trying to scare you and push you to your local Naim dealer, but only trying to warn you about what could happen.

I'll now do a french translation for clarity purpose, i feel it's important that you catch all the subtleties;

Un bon conseil que je peux vous donner est de faire gaffe aux frais de dédouanage. Je sais que la France a des politiques sur l'importation de biens étrangers assez musclées, alors vous pourriez vous retrouver devant le pire scénario qui consisterait à payer des frais de douanes au minimum équivalents à ce que vous pensiez sauver si vos paquets sont interceptés par des agents douaniers.

J'essaye pas de vous faire peur et de vous pousser vers votre dépositaire Naim local, mais juste de vous mettre en garde contre ce qui risque de vous arriver.

Bye.

quote:

Un bon conseil que je peux vous donner est de faire gaffe aux frais de dédouanage. Je sais que la France a des politiques sur l'importation de biens étrangers assez musclées, alors vous pourriez vous retrouver devant le pire scénario qui consisterait à payer des frais de douanes au minimum équivalents à ce que vous pensiez sauver si vos paquets sont interceptés par des agents douaniers.

Les frais (taxes) sur l'importation/exportation des éléments hi-fi (comme n'importe quoi d'autre) n'existent pas en EU!

C'est pas comme au Canada si, par exemple, on souhaite expedier qqch aux USA ou ailleurs.

quote:

I sent a pair of Kan II's to someone in Paris from England using "Interlink Express". The cost was about £30-40, and they were pretty reliable.

Interlink Express aren't terribly reliable (in our experience.)

My g/f who speaks fluent French quit this company last May in part because of their somewhat questionable reliability, and she got a bit fed up with dealing with unhappy customers who'd had their parcels lost in transit. Pay the appropriate insurance and you should be ok though. Cheap couriers aren't always the best!

All I can say is, without sounding bitter, that well before she left she advised me not to send my Densen gear off to Denmark via Interlink, despite the fact it would be free as a perk!

quote:

Originally posted by graham55:
I don't wish to fall out with anyone, but I do think that this whole dealer-must-set-up-the-kit is something of a myth.

I've had to buy second hand over the past 12 months to complete my "olive" system, so have had to install the additions myself. At first it can be a bit confusing (or, as our American friends might say, counter-intuitive) matching the various leads, etc, but it sure as hell isn't rocket science. (Unlike trying to set up an LP12 or install an ARO, which I'd never try to do myself.)

If you're based in the UK, and all dealers are charging the same price (and I've never quite understood how that fits in with retail pricing legislation, but never mind), it clearly makes sense to go to whichever dealer offers the best service.

But, given the choice between any UK dealer selling at price X and any dealer in France selling at price X+20%, I know which option I'd go for! That wider market available to all EC citizens is why we're in the EC, after all.

Graham

HI Guys,

There have been only two occasions where I've walked into a customer's house and not been able to get the system sounding better. Those occasions were with Roger40 and AndyC. Admittedly, both were on second visits where they had obviously listened to my suggestions very carefully on the first occasion.

Roger, having replaced his carpet underlay and had a mains spur fitted. He'd followed my instructions to the letter. And Andy with his (now celebrated) curtains amongst other things!

It's so nice when people get it right

So no, I do agree it's not "that" difficult when you know what you are doing. So long as someone has shown you what to do in the first place and you pay attention to fine detail. - However, in my experience often this doesn't happen very often.

I am very suprised there is such a large difference between the price in the UK and France though Perhaps the answer is.... If you are going to buy from a UK dealer, make sure they install it for you. - Why not? The furthest I've travelled so far, as many of you might know, was to install a system in the Cayman Islands (Twice!) - Well it was DBL's :

Best regards,

Peter

Itoune,

I have much sympathy and familiarity with this sort of thing. Living in South Africa, new Naim kit is nearly TWICE that of UK prices. A new NAC282 is R52,000 or 4400 thousand quid. I'm sure other Naim customers in other non-european countries face the same problem (?).

So I import (can only afford) used olive gear from the UK. Indeed there is duty and VAT to pay on imported items but the used olive gear for me is much better value for money.

I have no local Naim dealer but like to think I am one of those people who do know the basics about set up etc that Peter at Cymbiosis was mentioning. Also, thanks to Peter, I have a basic understanding of how to set up my LP12. Reading this forum also educates regards set up.

So yes Itoune you do have to pay a little more and its not to be sniffed at I agree. Part of me sympathises but the other part says dry your eyes and count yourself lucky the increase is not too big and you get the huge benefit of developing an important rapport with a local dealer.

Cheers
Bruce

Itoune,

If you happen to visit York (a good tourist city) then I would recommend going to a dealer called The Sound Organisation (http://www.soundorg.co.uk/). They have their own courier - CityLink - who I believe are very reliable.

Andrew

There is always the option of buying used or ex-demo kit from a UK Naim dealer. Then if it doesn't work you can moan like hell on here.

Nime, are those shades or protective goggles you're wearing?

Andrew

Itoune,
like you I am French and am upset by the naim prices in France.
More over, my local naim dealer is not a man you can trust, unfortunately.
That is why I chose the option of buying recent 2nd hand naim gear from forum members, who I have developed a confidence relationship with.
Depending on your budget you'll be able to find out recent 2nd hand naim gear, and probably you'll discover you have the budget for this CDX2/ 282/HC2/250-2 you are dreaming on!

Buying new naim gear in UK and having it shipped to you will cost you about the same price as buying new in France, since you have to include the shipping fees.

By the way, interlink as suggested by Andrew is a good tip... at least I received Andrew's kansII in very good condition (but NOT in Paris... in Rennes )

Best of luck for your purchase. the good thing is that you have spotted the right brand, you won't be disappointed!!

Jean-Christophe