Post Office / Parcel Force

Posted by: Bosh on 22 January 2004

Why doesnt the post office/ Parcel Force want my business?

My CD2 has gone down and needs the attention of Salisbury. I apparently have the option to either remove part of my CD2s innards as Special delivery wont carry items over 10Kg or only insure it for £500 when it is worth over £800

Due to geography I have ended up using UPS who collected within 2 hours, unfortunately this came at a cost (£33 for next working day delivery)

At least my vinyl should now get some attention
Posted on: 22 January 2004 by quickie
Insurance is available for up to many thousands of pounds through parcelforce.
It's royal mail standard parcels that has a maximum of £500.

Paul.
Posted on: 22 January 2004 by David Stewart
Bosh,
Next time you could try CityLink, they only charge £11.60 for the first 10Kg plus £0.50/Kg for any excess over 10Kg on their next-day service. Insurance is included up to £5K I think. RM/Parcelfarce really aren't very good for high value items and quick delivery. (but don't tell Mick Parry I said so Wink )

David
Posted on: 22 January 2004 by kevinrt
Not too impressed by my recent dealings with Citylink. tried to deliver parcel 2 days in a row when I wasn't in so they left a card. i phoned up and arranged to pick it up the following day so they said they would keep it at the depot. I arrive at the depot next evening to find no parcel, it had gone out in one of their vans again. They had no record of my phone call or agreement to pick it up personally. The driver returned to the depot whilst I was still there, but hadn't brought the parcel back with him, had left it in my porch. If they are able to leave it, why didn't they do that the first day? Also, I'm not sure how easily they would have coughed up the £700 value of the parcel if it had been stolen from my porch.

Just one experience of them, but it makes me think the company doesn't have strict policies on parcel security or the delivery driver wouldn't have acted in this way.
Posted on: 22 January 2004 by Rasher
The Post Office infuriates me.
Why is it every time I need to use the PO, it's either a Wednesday afternoon and they are closed, or the queue of whiteheads collecting their pensions goes out of the door!! Closed Wednesday afternoons??? Then the service is so slow. Is this the 1950's?
If the post office is fighting for survival, why don't they just try to get up to speed. The service is appalling.
Posted on: 23 January 2004 by David Stewart
Kevin,
All courier companies make cock-ups from time to time, but of the several I've used during 10 years of trading, CityLink have been about the most reliable. Out of many hundreds of shipments, I've had probably about 6 occasions when things have gone pear-shaped. Granted, in the best ordered world, mistakes shouldn't be made, but ....... to err is human! In my experience things are most likely to go wrong when a courier company has 'agency' drivers standing in for the regular ones because of sickness or holiday etc.

David
Posted on: 23 January 2004 by Martin D
Rasher
Spot on comments
Martin
Posted on: 23 January 2004 by Martin D
From my direct experience of sendind about 100 items with Parcel Force they should be renamed Parcel Farce
Martin
Posted on: 23 January 2004 by blythe
quote:
Originally posted by Martin D:
From my direct experience of sendind about 100 items with Parcel Force they should be renamed Parcel Farce
Martin

As long as I can remember they've been called Parcel Farce.

OK, so they may offer insurance up to several thousand pounds, but it's my experience that you'll need it.

My last delivery from them was some small festoon lightbulbs, packed in bubble wrap, in a box about 10 times bigger than neccessary. They were increadibly well packed.
The box arrrived in a, shall I say, "flat" profile.
1/2 of the bulbs were smashed :-(

Seems to be a regular thing with Parcel Farce.

Computers are supposed to work on 1's and 0's - in other words "Yes" or "No" - why does mine frequently say "Maybe"?......