HELP! Any internet gurus here?

Is this a windows machine?

Does it work with a different browser?

do you have any ad blocking software installed which might have disabled java?

You're obviously running a beta version of Firefox. Have you checked the list of known issues here ?

quote:

Originally posted by Mike Dudley:
I've got the very latest versions of Java, Flashplayer and Firefox (3.6b5!!) installed but:

I can't run embedded videos on the BBC News site (blank space appears where the video screen should be) or videos on the Youtube site.

I can, however, run Youtube-sourced videos that have been posted on the Facebook site from my Fbook homepage.

Any ideas?

Go to options and check to see if your script blocker is on... right click on one of the videos to see it FF shows that these are being blocked

Thanks for all the suggestions, guys, but still the problems remain.

Oh well, perhaps the Dao of Poo might help, eh?

When I had Firfox temporarily installed as default internet browser, rather than Internet Explorer, it would not let me view You Tube videos.

When I changed the default back to IE, I could once again view the videos. I know this is not an answer as such, but would tend to suggest that Firfox may be an issue.

Al

That was of course, Firefox, not an internet browser with a remarkably similar title.

Al

I've gone through all the steps to download IE8 up to and past the point of reboot and "Allow access at all points" security wall request. I assume that it's all complete but, how do I open it up? Where's the clicky thing to get it started? Can't find it in My Computer and nothing has appeared on the desktop.

What am I missing?

Found IE8 and completed the execution. It doesn't help me with the video problems though...

I think I'm about to give up.

Have you tried the BBC help

Perhaps he doesn't have one:-

perhaps its real player they are still using (for some unknown reason, does anyone else you real for anything?)

Yep, BBC "Help" just emailed me to get defensive about their software and repeat that I should get the latest Flashplayer. Very useful.

Yes, I've got Realplayer, although I don't have keyboard with the words "Microcomputer system" and a little picture of an owl on it...

Mike,

Is your operating system 32 bit or 64 bit? I recently upgraded my Linux (Ubuntu) system from 32 bit to 64 bit and found that Flash player would not operate correctly. Apparently they haven't got around to producing an "official" 64 bit version of Flash player. Adobe claim that the 32 bit version will work via a "compatability layer" (whatever that is) but it certainly didn't work for me. I managed to locate an "alpha" version of the 64 bit version for Linux that is a work in progress for Adobe - and it worked for me. I don't know what the situation is for 64 bit versions of Windows.

Anyway, that's enough of my ramblings -hope it makes some kind of sense. Good luck with fixing your system.

All the best,
Trev

quote:

Originally posted by Mike Dudley:
Yep, BBC "Help" just emailed me to get defensive about their software and repeat that I should get the latest Flashplayer. Very useful.

Yes, I've got Realplayer, although I don't have keyboard with the words "Microcomputer system" and a little picture of an owl on it...

quote:

Originally posted by BigH47:
Perhaps he doesn't have one:-

Wow a real computer far better than any PC

Just a thought, if you are on Windows, have you checked if hardware acceleration is on, or indeed off?

Right click your desktop, select properties, from the 'Settings' tab, click 'Advanced' at the bottom right, select the 'Troubleshoot' tab, then use the slider to either have 'Hardware Acceleration' on either 'Full', or 'None'.

You might have to 'Accept', I don't think you have to reboot.

This might help, especially if videos do not play in stand alone players like Windows Media Player, VLC, etc.

I sometimes have to toggle this as it allows/blocks being able to grab stills from 'Print Screen' into software like Photoshop, but when I forget to reset it to Full, it sometimes makes the player black.

It is also worth doing some Google searches to see if other have encountered the same problems and have discussed it on Windows, Firefox or other forums.

I would just add that I would trust Firefox far more than Internet Explorer (IE), but some websites still only author for IE, and it is just possible that the BBC do not check for Firefox as much as they ought to.

I would also add that if you wish to play RealPlayer files, there is a player called 'Real Alternative' which I have found very good. I hate RealPlayer, the early versions seemed little different from spy ware the amount of preferences they took over, and the things they would, and would not do.

Good luck, and please let us know if you do solve the problem.

PS. Here is a picture of a 'real' computer:

Thanks Jamie. I tried your suggestion with the "Acceleration" setting, but it hasn't made a difference.

The only other thing I've seen is on the Youtube forums where some users have reported that changing security from Norton to an alternative has solved the problem for them.

Mind you, I have only recently had the BBC website problem as opposed to the longer-running Youtube one, so that might be a completely different

Bloody internet. Bloody computers. Bloody bloody.

Your problem with the BCC video playback must be unique, I have never experienced any issue with the videos on the BCC web site both on Mac and Windows machines, even with older versions of various browsers, java scripts, flash players, etc. So I think that the problem may lie somewhere else? How old is your PC? What version is your Windows OS? Have you updated your Windows to the latest service pack?