Paging Mick Parry (Royal Mail Question)

Posted by: Hammerhead on 13 January 2004

Dear Mick,

Just wondering if you knew on average how long a claim takes to settle with Royal Mail. I had been sent a new headlamp by special delivery which arrived smashed so was advised to send the headlamp & original packaging to the customer services department in Colchester which I duly did on the 30th December. I’ve not heard anything back as yet.
Any info warmly received.

Regards,

Steve
Posted on: 14 January 2004 by Mick P
Sorry but I have only just seen this.

To be honest I have never been involved in this side of the business and your best bet is to keep in contact with the office with whom you logged the complaint.

Regards

Mick
Posted on: 14 January 2004 by Hammerhead
Thanks, Mick. I'll do that.

Regards,

Steve