Naim HDX problem

HDX have a mainboard - (VIA product probably). You can get in to BIOS(pres DEL on keyboard after power on(1sec or 2sec after power).

I have a idea - why can we upgrade a HDD disk to larger than 400GB - maybe 1TB?

Montie,
Is it at all possible for you to contact the dealer who sold the HDX to your boss? I believe that Naim do not encourage users exploring the hardware or software within the HDX and that an authorised dealer will be more than happy and qualified to help solve your problem.


Yoy may wish to seek advice in the Distributed Audio section of the forum.

Montie

I believe that we have today contacted your boss to help solve this issue. Any further info that you require can be gained from sending an email to customer services at Naim.

Doug

quote:

Doug Graham

Doug Graham - thank You, i'm waiting for this email - a dealer should a forward this message to me leter.

Is possible to connect wih this HDX from NAIM service ? I can forward a terminal serwer(port) so a service guy diagnose this?

Yes Montie. If the machine is 'on-line' then we can take a look from our end. I think that this is in hand and we can make some progress tomorrow.

Doug

Tommorow we have a 11.11.2009 - in Poland we have a Independence Day How can i sent You a ip and port? Only 3389 port enough? On priv?

Montie,

You might try to reboot the HDX. This has happened to me on occasion for unknown reasons and a reboot has worked in the past.

Montie

It looks like your HDX is set up for a fixed IP address so you must make your the IP address of the front panel touchscreen does not conflict with another device on the network.

To check the IP address of the front panel touch screen you should re-boot the HDX without the Ethernet cable connected.

This will then allow you to go into the system menu and check IP settings.

IP Tools software that comes with the Naim Desktop Client disc allows you to change the IP address of the HDX and the front panel touchscreen.

If you are unsure about doing that then it is best an expert does this for you.

I would be surprided if this was not the problem

Gordon

Gordon - i know that - on the desktop(touchscreen) non stop is a "Please wait....", from time to time hdx show a icons on the right and again Please wait, i can't change ip. IP isn't a problem - hdx has DHCP and i have a dhcp server on my home LAN, in log in linux(router with dhcp) i have a msg that HDX got an ip(2 adrr- one on the ip client , 2 - the video adr). On the PC i have a Naim Client soft but can't recognize a Naim. Problem is in the HDX OS. I cant get in on Remote Desktop (RDP) but i don't know a login and password. Login probably is "Administrator", password ????? Only service has it. I know too i can get in HDD with OS but i must open the HDX(i lose warranty when i open). I want boot a HDX from pendrive(1 GB sony) with linux OS to repair file system but HDX have blocked option with boot from USB-HDD/FLASH. I read on VIA webpage(mainboard in HDX - probably) about mainboard NANO itx,PICO itx and etc about F keys to boot from another source - unfortunately not work(blocked option). Tomorrow i will send an ip and port do Naim and i hope they reapair hdx.

have you tried to connect the unit via external monitor
ie VGA/s-video?

Yes I connected a Keyboard, VGA, on the LCD monitor and i have only logo NAIM. Problem is with OS or HDD.

This may sound silly as it's been understood but have you disconnected the ethernet cable?

It sounds like you're trying real hard to reduce your boss' HDX to a boat anchor.
Sure, it's an embedded XP machine, but so are a lot of consumer devices, but that's where the similarity to a PC ends - I can't believe Naim will share enough information to allow you to patch it up yourself, and then pick up the consequences at no charge. And I'm in no way criticising your IT skills - they are undoubtedly 4 million times better than mine.
If it helps, the last time this happened to my HDX, it couldn't find the DHCP server, and a cold boot fixed it, as Gary suggests.
Is it under warranty?

Hi Montie,

Sorry, we cannot give you the information to login to the player.

It sounds like one of the services has not started up properly if you are seeing a disc icon on the VGA output permanently (it could have been the screensaver you were seeing). This was an issue pre SP9 service pack. If this machine does not have SP9 or above, then this is probably the problem.

We do not advise playing around with the BIOS at any point (the majority of it is locked down anyhow)

As Doug has suggested, if you haven't already, contact Naim and we can advise on how to get the unit back to a working state via your local Naim dealer.

Hi Montie...

Can I ask that if you are in contact with Naim via the normal support channels (via dealer or direct to Naim via email) that we try to keep to just a single point of contact.

A lot of the discussion here is likely to be supposition and heresay - better to get advice straight from us. Similarly I see that my colleague from a different department has got involved (above) and he's unaware that we have already been conversing by email so we're duplicating effort here...

...we'll get a much quicker and easier resolution going through the corect channels. I have your email from this morning and will mail you back shortly.

Cheers

Phil

Sorry to jump on your question but I have the same problem. For no reason today, switched HDX on and the front screen says 'please wait' with the Naim logo.

Used it yesterday no problem. Switched it off & back on with the ethernet cable connected & not connected. Still says 'please wait'

Any ideas what to try next please?

There can be a few reasons why this could happen.

-Check HDX VGA output with the front panel in this state, is the home menu present? (if not specific services have failed to start).

-Try rebooting the HDX and see if the front panel comes up

-Try booting the HDX up with the Ethernet cable removed, does the same occur?

Note that pre-SP9, there was a nasty bug that corrupted the database in some circumstances. All units should run the very latest public version available to ensure that this does not happen.

If you get no joy to the above, contact your dealer/factory tommorow.

quote:

Originally posted by AV@naim:
There can be a few reasons why this could happen.

-Check HDX VGA output with the front panel in this state, is the home menu present? (if not specific services have failed to start).

-Try rebooting the HDX and see if the front panel comes up

-Try booting the HDX up with the Ethernet cable removed, does the same occur?

Note that pre-SP9, there was a nasty bug that corrupted the database in some circumstances. All units should run the very latest public version available to ensure that this does not happen.

If you get no joy to the above, contact your dealer/factory tommorow.

I have tried rebooting with & without the ethernet cable attached. Still the same!

Conected a VGA monitor, the naim logo is on the screen but it does not say 'please wait...' The home screen is not visible.
The unit was at HQ March 09 for the same problem. I think sp9 would have been loaded then?
What can I try next?

I suggest contacting your dealer or Naim in the morning.