n-vi sound problem from optical input

Posted by: dhindley on 02 July 2006

My first post, so be gentle!
Just took delivery of my n-vi yesterday. Annoyingly there is a problem with the sound from the optical input (from a new sky HD box, working perfectly with my Denon AV amp previously). I am wondering if there is something obvious I have missed, or whether the n-vi is faulty.
I am getting lots of random 'pops', 'crackles' and 'thumps' only when watching sky, the sound replay for discs/DVD's is absolutely fine. My dealer gave me a CDR to install the PIC-d00-75 update + some emailed instructions from Naim (my software version is 2.6.6.163 by the way). It was very straightforward to install, allowing me to set the optical input sample rate to 48khz (I believe this is supposed to address this issue). This did not cure the problem. I now have the latest update (PIC-d00-84)installed, but still no better.
I will obviously be talking to my dealer and/or Naim about this, but wondered if any other n-vi owners have had the same problem and know of a simple solution?
David

Posted on: 02 July 2006 by dhindley

Thanks. I don't think it is atmospherics, have swapped it with my Denon AVR 2805 today and this works fine.
David

Posted on: 02 July 2006 by Tuan

quote:
Originally posted by dhindley:
Thanks. I don't think it is atmospherics, have swapped it with my Denon AVR 2805 today and this works fine.
David

Get on the phone with Naim Audio (England) and discuss about your problem(s). They are very nice and professional people (based on my own experience). It seems to me that the N-vi has a lot of issues since its release and only Naim knows what to do. Others cannot help you.

Posted on: 03 July 2006 by john R1

works ok with telewest tv drive, perhas its just a poblem with the sky hd box

Posted on: 04 July 2006 by moz

if you look on 'av forums' there seems to be many issues with Sky Hd's digital output.I would check this out then give Naim a call.

Moz

Posted on: 04 July 2006 by dhindley

Thanks. As I mentioned above, the Sky HD optical output was working ok with my Denon amp so seems to point the finger at the n-Vi. I have contacted Naim who were very helpful. They are going to replace my n-Vi. Hope this solves it!
David

Posted on: 04 July 2006 by dhindley

Thanks Allen. Hopefully the replacement n-Vi will come with the most up to date software.
The link to web site was supplied confidentially by my dealer, to see if we could resolve the problem after getting my n-Vi home last saturday and to save me a long journey back to the shop for him to update it. He did this as a one off as I was somewhat disappointed (understatement!) to have a fault with the n-Vi having waited nearly 4 months for it to arrive!
David

Posted on: 11 July 2006 by dhindley

Just to update the thread, had the replacement n-Vi installed by my dealer at the end of last week and the sound from the optical input has been working fine since(in fact the sound quality is excellent) As with AllenB, I am getting an occasional "thump" when changing channels, but otherwise very happy with the performance of the n-Vi.
David

Posted on: 11 July 2006 by john R1

forget my earlier post, having a small problem with optical input from tv-drive, somtimes have to toggle through mode button to get it to out-put dsp modes ie dpl 11, naim are looking into it,

Posted on: 11 July 2006 by john R1

just to add, my n-vi has the latest software

Posted on: 14 July 2006 by john R1

yes munch did get your e-mail, sorry i ain't replied yet, it's very good apart from the two little niggles, which hopefully will be fixed on the next software upgrade,