Naim’s frustrating distributed audio strategy

Posted by: JYOW on 17 May 2010

Naim’s frustrating distributed audio strategy

I don’t think I am alone in all this. My following BS’ing will probably make me an enemy of the state so be it.

I can call myself amongst other things a pioneer in distributed audio. Like a couple of folks here in the Naim forum I have enjoyed Slim Devices since they had the Squeezebox 2 and went on to experiment with different DACs and eventually upgraded to their more audiophile Transporter.

To get better sound lately I also bought into the iTunes concept and bought a Macbook pro to connect to a Weiss DAC2. And with Naim’s introduction of nDAC I jumped ship and switched to that to connect to my Macbook with M2tech Hiface.

And throughout all these years I have waited for Naim to come up with that simple streamer that delivers Naim sound. And repeatedly all I saw was near misses - Products that seem to be almost there but missed the mark completely.

It all started with the HDX…..
A very promising device that unfortunately also included all the costly unnecessary noise making hardware built in, which include a CD transport, 2 X hard drives, a touch screen that no one ever touches, and an espresso maker . But worst of all, this means that Naim has to develop costly rocket science to isolate all those noise makers that do not need to be there in the first place. So we have a worst case scenario here, customers have to pay for all the unnecessary peripherals AND the expensive measures to reduce the impacts caused by the noise made by these peripherals. The worst part is, it will only approach the performance of the same device with all those peripherals stripped off.

It is like a formula one car that has its brake full on all the time and a super engine to compensate for that friction.

The most ironic thing is since we associate price with performance, so everyone starts to associate the HDX to the similarly priced CDX2 , the CDS3 or even a CD555. Which makes me think, if Naim removes all the peripherals and stick the same DAC as the CD555 wouldn’t it sound way better than the CD555?

--

I guess Naim is struggling internally. On the one hand it wants to get into distributed audio. On the other hand, a high end client with no CD inside would kill the myth of the high end CD transport, which similarly is a solution that no longer needs that problem (of real time CD reading.) I speculate that a chunk of the parts cost and R&D that go into the CD555 is on the “quiet room” to deafen the CD transport. Well with distributed audio all that is not needed.

But from reading through past discussion I don’t think Naim has a problem with having both HIGH END products co-existing. There will always be people who only treasure the touchee feelee of a silver disc and a sexy transport. Those same people will not touch distributed audio with a 10 feet pole due to their own attachment with the physical world OR the fact that they are not comfortable with tinkering with computers. I cannot, for example, ever picture my father being able to get into distributed audio. So for these people the privilege of owning a CD555 is still very much valid.

But for the rest of us, please could Naim not worry about jumping into the purist high end distributed client with both feet.

It is very simple, just do what Linn does and do it better. Design a HDX like machine with killer server and playback software, killer Naim power section and killer digital and DAC section. In fact, it could be as simple as asking the Naim DAC to grow an Ethernet port. And all that talk about S/PDIF RF noise and transport jitter is academic.

When can we have a higher end Unity, UnitCute and a Unitserve without all the freebees? Is distributed audio only for the all-in-one UNI folks?

It really is ironic, all Naim has to do is to subscribe to the “less is more” concept. Which is what attracted me to the simplicity Nait 2 decades ago.

I sense an internal struggle over at Naim land. But just ask yourself, how many Uni’s and HDXs have you sold? How many DS’s have Linn sold in the past few years?
Posted on: 17 May 2010 by Andy S
I believe you can get perfect replay from a £250 PC (OK, call it £350 if you want silent!!). The problem is that you need to know what you are doing to get there. The user interface is perfect (but only on a TV at the moment) and you can integrate the player with full HD video playback too quite easily.

IMHO, the problem is that people don't believe that such a cheap system can be good when partnered with something like the (groundbreaking) nDAC and will look for problems that aren't there. The other problem is you still need to be a geek to build the system in the first place - something not everyone is capable of.

Andy (with a 500G music drive gradually being filled, 2Tbytes of ripped HD video and 7 PCs in the house - including one dedicated under the TV)....
Posted on: 17 May 2010 by Naijeru
No, JWOW, you are not alone in your feelings. However, neither am I alone in my satisfaction with Naim's computer audio strategy thus far. With the DAC and UnitiServe, Naim has basically designed exactly the system I envisioned when I began my hi-fi journey, wondering if such products even existed. I couldn't be happier with the concept of the UnitiServe though the proof will be in the listening naturally. I think you are stressing too much. The fact that Naim has rolled out so many new products in the computer domain so quickly reflects a massive rethink and adjustment on the part of the company. It is also an indication that more kinds of products are probably on the way. I have no use for an HDX but the UniServe is right up my alley. I have greater confidence in the company now than I did a year ago.
Posted on: 17 May 2010 by JYOW
Yes I am enjoying the Naim DAC very much myself despite them missing "the last mile" to computer audio meaning the USB or Firewire connectivity. I compensated with an external USB-SPDIF converter. But a completely async USB or Firewire link bypassing S/PDIF cable (e,g. Weiss DAC) would have been tops.

Naijeru, understand your excitement about a plethora of all-in-one distributed audio solutions from Naim, that takes care of hte entry level.

My point is that Naim has been ignoring their so called "reference" level or even a pure play product when it comes to distributed. When I look at the Unity, the UniCute or the UnityServe, all three comes with hard disks or CD drive or integrated amp or all of the above.

Why the baggage?

My only answer is they are avoiding the competition with their own reference grade products.

I have been told by Naim people to "watch this space" when asked about a distributed client. But unfortunately what turned out so far were an even more all-in-one products.
Posted on: 17 May 2010 by goldfinch
quote:
Originally posted by JYOW:


It is very simple, just do what Linn does and do it better. Design a HDX like machine with killer server and playback software, killer Naim power section and killer digital and DAC section. In fact, it could be as simple as asking the Naim DAC to grow an Ethernet port.



A Naim SuperDac?
Posted on: 17 May 2010 by Andy S
quote:
Originally posted by goldfinch:
quote:
Originally posted by JYOW:


It is very simple, just do what Linn does and do it better. Design a HDX like machine with killer server and playback software, killer Naim power section and killer digital and DAC section. In fact, it could be as simple as asking the Naim DAC to grow an Ethernet port.



A Naim SuperDac?
How do you drive it? You need some form of monitor/screen etc.. to see what you are doing - unless you have it controlled by some form of web interface and a PC style client.
Posted on: 17 May 2010 by JYOW
The transporter works quite well with the screens with. Big green letters

and both the transporter and Linn DAwith an iPhone like device
Posted on: 18 May 2010 by james n
quote:
And throughout all these years I have waited for Naim to come up with that simple streamer that delivers Naim sound


What are you looking for though -

True streaming - music files on a NAS with a server and multiple clients or just a hard disk playback solution which should offer better than CD playback quality if done right ?

From a streaming option all the Naim music servers (unitiserve / NS series / HDX) will stream to other client. Naim could easily provide a Naimnet DAC. They have all the digilinx enabled kit from the Naimnet side of things so i can't see why you couldn't have a Naimnet enabled DAC. Get rid of all the iPod / USB rubbish, add a Digilink ethernet board and have control via a tablet / iPhone.

I think Naim are rapidly catching up with Linn on the computer audio side of things. The Naim Dac has allowed Naim to reach an audience who probably couldn't see past a Naim CD player as the ultimate source.

I'll bide my time and wait for the reference DAC - exciting times Smile

James
Posted on: 18 May 2010 by Occean
Other brands are available.
Posted on: 18 May 2010 by Andy S
quote:
Originally posted by Occean:
Other brands are available.
Burn the witch.... Winker Big Grin
Posted on: 18 May 2010 by JYOW
quote:
Originally posted by james n:
[Naim could easily provide a Naimnet DAC.

Yes that's all we need. But please don't ask me to pay for a $50,000 network server branded in Naim. A generic Mac/PC server will do thank you.
Posted on: 18 May 2010 by JYOW
quote:
Originally posted by Occean:
Other brands are available.

Yes and I have been there done that with good results.

But like most around here, I am also addicted to the Naim drug. And it just frustrates me that Naim has been coming out with streamers that are neither here nor there.
Posted on: 18 May 2010 by gone
quote:
Originally posted by Occean:
Other brands are available.

Very true, very true, and it's an exciting time at the moment.
I think Naim have a bit of catching up to do, but that's always been the case - the CDS was not the first CD player on the planet, but they applied some new thinking, and the rest is history. Maybe 'catching up' is the wrong phrase.
There seem to be several different ways to do the distributed audio thing, and the LinnDS philosophy is currently different to the way Naim do things. I think Linn have some advantages in their software openness, but that can also be a stick to beat them with, and the standalone/closed capability of the HDX et al. has its attractions.
Of course, it would be nice to have a roadmap, to see where they are going with this. Some, like me, have invested in a DAC, with good results, but so far, all we can do is speculate about a forthcoming reference DAC, based on the size of the case, lack of brass suspension, etc. Maybe this is where the dissatisfaction stems from, but I'm confident that Naim will not take their eye off the ball, namely sound quality.
But as you say, there's an increasing amount of kit out there, and the cost of entry to that market is falling all the time. Specialists like Naim and Linn have to find some value-added from more than just their reputation. Some of the low-end pro-audio stuff on the market is phenomenally good, but it doesn't have green logos Roll Eyes
Cheers
John
Posted on: 18 May 2010 by JYOW
quote:
Originally posted by Nero:
quote:
Originally posted by Occean:
Other brands are available.

Very true, very true, and it's an exciting time at the moment.
I think Naim have a bit of catching up to do, but that's always been the case - the CDS was not the first CD player on the planet, but they applied some new thinking, and the rest is history. Maybe 'catching up' is the wrong phrase.
There seem to be several different ways to do the distributed audio thing, and the LinnDS philosophy is currently different to the way Naim do things. I think Linn have some advantages in their software openness, but that can also be a stick to beat them with, and the standalone/closed capability of the HDX et al. has its attractions.
Of course, it would be nice to have a roadmap, to see where they are going with this. Some, like me, have invested in a DAC, with good results, but so far, all we can do is speculate about a forthcoming reference DAC, based on the size of the case, lack of brass suspension, etc. Maybe this is where the dissatisfaction stems from, but I'm confident that Naim will not take their eye off the ball, namely sound quality.
But as you say, there's an increasing amount of kit out there, and the cost of entry to that market is falling all the time. Specialists like Naim and Linn have to find some value-added from more than just their reputation. Some of the low-end pro-audio stuff on the market is phenomenally good, but it doesn't have green logos Roll Eyes
Cheers
John

John,

very nicely balanced view, shows that you are well aware of what's going on.

I also realize that Naim is trying to catch up very fast, albeit arguably running in the wrong direction with its all-in-one streamers.

Meridian/Soloos is going after the Rich crowd who knows nothing about computer based audio. The type of people who buy big McIntosh gears.

Linn, with Ivor Tiefenbrun's son leading the DS initiative, is going after the younger crowd and has all the price sectors covered.

Logitech had the Transporter which is the best kept secret in audio. But it looks like with Sean Adams gone, the transporter will be the last we will ever see a development of an audiophile streamer from them

What's left are the Async USB/Firewire DACs which are gaining a lot in popularity. The likes of Weiss/Wavelength/Ayre/dCS which with Macbook Pro and iPhone works like a dream.

Meanwhile Naim has come up with the Naim DAC sans async USB link, and its excuse is that there are USB-SPDIF adapter out there. I have bought a M2Tech Hiface for that very purpose. Since SPDIF is known to be evil and all that, I have a sinking feeling that all is not well. But I did a comparison a few days ago and find that I actually preferred the HiFace to the USB memory stick. Which makes me happy that I did not pay US$1000 more for the Weiss INT202 adapter.

Had Naim come up with an all black lean mean fighter streamer I would have mated that with the the Naim DAC and lived happily ever after. But right now I am pretty happy with the Macbook Pro+Naim DAC.

Sorry for all the mumbling. I actually shouldn't be moaning since I am reasonably taken care of. Meanwhile many natives are waiting for rain.
Posted on: 18 May 2010 by james n
quote:
But I did a comparison a few days ago and find that I actually preferred the HiFace to the USB memory stick. Which makes me happy that I did not pay US$1000 more for the Weiss INT202 adapter.


How did you work that one out ?
Posted on: 18 May 2010 by DHT
The Weiss interface was better than the 'hiface' in my system, although I agree it is excellent for the price.
Posted on: 18 May 2010 by Naijeru
quote:
Originally posted by JYOW:
Naijeru, understand your excitement about a plethora of all-in-one distributed audio solutions from Naim, that takes care of hte entry level.

My point is that Naim has been ignoring their so called "reference" level or even a pure play product when it comes to distributed. When I look at the Unity, the UniCute or the UnityServe, all three comes with hard disks or CD drive or integrated amp or all of the above.

Why the baggage?

My only answer is they are avoiding the competition with their own reference grade products.

I think that view is too cynical. Building solid performing "entry level" gear is a big part of Naim's brand dna and what the company's reputation is built upon. I grew up with computer audio. From all the way back in the days of 8 bit beeps and bloops on up through proto-mp3 on the Amiga to the servers and DACs of today, there has been a progression of computer audio for me that the current Naim offerings fit snugly into. Making high value "affordable" electronics will fund further development of truly reference caliber equipment with an understanding of what's really needed by computer audio customers rather than stuffing a lot of expensive bits in a box and charging a premium for it (most high-end computer audio products to date).

Reference level gear, especially of Naim quality must take a tremendous amount of time to develop. Current reference level clients are largely old format customers who mostly would be getting into computer audio because its the new fad, rather than out of a pressing need for such equipment. It's better to serve this group after having a), cultivated a new generation of reference level customers and b), sorted out with that new generation how to best meet the needs of a premium computer audio client. I'm not saying that Naim is necessarily taking this view, but it is another way of looking at their offerings.
Posted on: 18 May 2010 by JYOW
quote:
Originally posted by james n:
quote:
But I did a comparison a few days ago and find that I actually preferred the HiFace to the USB memory stick. Which makes me happy that I did not pay US$1000 more for the Weiss INT202 adapter.


How did you work that one out ?

Not sure what you are asking. In another thread I compared the Macbook+Hiface output with the USB stick using the same song. And I preferred the Hiface output which surprised me
Posted on: 18 May 2010 by JYOW
quote:
Originally posted by DHT:
The Weiss interface was better than the 'hiface' in my system, although I agree it is excellent for the price.

I would be very interested in your experience. How much and in what way is the INT202 better? I had the INT202 on order but pulled out last minute to buy a HiFAce and a Squeezebox Touch instead.
Posted on: 18 May 2010 by DHT
Jyow it is just clearer, sharper, it is just an overall improvement, not huge ( what is ) but worthwhile I feel.
Posted on: 18 May 2010 by JYOW
Thanks DHT.

May I ask what other equipment is matched to the INT202?

And if I remember correctly you are using the Transporter as well? if so how do you think it stacks up?
Posted on: 18 May 2010 by DHT
Jy no I use a Mac and Weiss dac, I use the 'hiface' in another system ,but compared it in the main one, I think it excellent value for money , but async firewire is the best .
Posted on: 18 May 2010 by js
Ndac and 555 are close in performance. Which is preferred is dependant on whom you ask. Naim doesn't have an internal struggle. They chose the solutions they deemed best. You may not agree but what else is new in audio. They were aware that rips mattered and the vast majority weren't doing it right. Debatable but it's their and my view as your post is your's. Smile Some that were already ripping and streaming feel as you do but others welcomed the conveience and performance. This was a new niche for the great majoity of their clients. You can't please everybody without making a lot of different products. They'll get there but without a rush to market(share). We don't do a lot of high end distributed audio either but find the HDX very worthwhile for most and it can also be used as server for more moderate streamers like Sonos or SB.
Posted on: 18 May 2010 by JYOW
quote:
Originally posted by AllenB:
quote:
Originally posted by JYOW:
But I did a comparison a few days ago and find that I actually preferred the HiFace to the USB memory stick. Which makes me happy that I did not pay US$1000 more for the Weiss INT202 adapter.


Sorry, but how do you come to that correlation? The INT202 easily betters the Hiface. I have done that direct comparison, do a search / find.

Not a correlation. Just saying that I was pleasantly surprised that the Hiface compared favorably with the USB stick which I thought should sound the best with the nDAC. So the implication is the HiFace is "good enough" and I may not have missed out that much by canceling the INT202
Posted on: 18 May 2010 by js
quote:
Originally posted by AllenB:
quote:
Originally posted by JYOW:
But I did a comparison a few days ago and find that I actually preferred the HiFace to the USB memory stick. Which makes me happy that I did not pay US$1000 more for the Weiss INT202 adapter.

Sorry, but how do you come to that correlation? The INT202 easily betters the Hiface. I have done that direct comparison, do a search / find.
I keep saying that SPdif is the best input when the stream is good. That was most certainly an odd conclusion without hearing the 202. It is however, US $2k more.
Posted on: 18 May 2010 by js
So far the HDX improvements have been in function. Sounds pretty much the same with wav. as always.