Gas supply problem - this is going to be hell
Posted by: Stuart M on 17 August 2006
Well after living at my new place for two years all of a sudden the central heating stops working - recently serviced, can hear pump turning, sparks going so go and look at the meter - it's going round (even when central heating is off!)
Now there are three meters next to each other with house numbers written on as the 3 properties are arranged around a courtyard.
Opening them all I discover one has been fitted with key meter and it's run out of credit, no knock on my neighbours doors (we get on v well) and after lots of messing around discover
I've (in No 2) have been paying No 1's bill.
No 3 has been paying for No 1 but had a key meter fitted and lost it means I have only cold water only here as he's lost the key
No 1 should be paying for No 3 but despite repeated contact with British Gas keep being told that they owe nothing so have not paid a thing for two years.
Everyone is with different energy companies, properties are 3,2,1 bedroom so bills should be proportionally different and with prices a nasty financial mess to sort.
To sort this out will be hell on earth.
Bets please how long to you think.
My guess: 2years and 3 months
Now there are three meters next to each other with house numbers written on as the 3 properties are arranged around a courtyard.
Opening them all I discover one has been fitted with key meter and it's run out of credit, no knock on my neighbours doors (we get on v well) and after lots of messing around discover
I've (in No 2) have been paying No 1's bill.
No 3 has been paying for No 1 but had a key meter fitted and lost it means I have only cold water only here as he's lost the key
No 1 should be paying for No 3 but despite repeated contact with British Gas keep being told that they owe nothing so have not paid a thing for two years.
Everyone is with different energy companies, properties are 3,2,1 bedroom so bills should be proportionally different and with prices a nasty financial mess to sort.
To sort this out will be hell on earth.
Bets please how long to you think.
My guess: 2years and 3 months
Decided to call EDF today and stop paying - well if my gas account gets a paymeter fited that makes another property get a key meter and that will force them to do something.
Contact EDF and wow they were so helpful. They could not sort it out but explained according to TRANSCO there is only one property (not 3 registered to the address). Only one of the meter numbers I gave is in the TRANSCO database but TRANSCO does have 2 other meters registered to the address (that after looking at the meters are not pysically there). Thier best guess is that the meters were replaced/relabeled before I moved in but not registered.
Lots of on hold and refered around a lot but promissed a call back tomorrow. And, now I am impressed, I was given the name of who I was talking to, the manager who said they would chase it trough and a direct phone number
so no more call centre 
I hope.....
Contact EDF and wow they were so helpful. They could not sort it out but explained according to TRANSCO there is only one property (not 3 registered to the address). Only one of the meter numbers I gave is in the TRANSCO database but TRANSCO does have 2 other meters registered to the address (that after looking at the meters are not pysically there). Thier best guess is that the meters were replaced/relabeled before I moved in but not registered.
Lots of on hold and refered around a lot but promissed a call back tomorrow. And, now I am impressed, I was given the name of who I was talking to, the manager who said they would chase it trough and a direct phone number
so no more call centre I hope.....
In shock EDF have come through with shining colours. The wonderful Pat called me back today, unfortunately as I was in meetings through the day but she left a message and kept trying.
Unfortunately because of the different suppliers and all the rest she told me 'I'm not going to lie, it's a mess and will probably take ages to sort out', gave me a pile of background but her prime concern was to stop my supply being interrupted, and I think bending a rule has, after checking it was convenient, arranged for TRANSCO to remove the key meter next Tuesday. Also gave me some hints on what to do/not to do when they get here and also real people (her and her manger, including her working hours) to call if TRANSCO give me problems.
Considering the bad things I've heard about EDF customer service from several people I am gob smacked that I got Naim level of service. After almost 2 weeks of talking to British Gas , Pat from EDF has, within 24 hours, sorted out my biggest problem, I think I'm in love
. Naim style service from EDF!
EDF have come through with shining colours. The wonderful Pat called me back today, unfortunately as I was in meetings through the day but she left a message and kept trying. Unfortunately because of the different suppliers and all the rest she told me 'I'm not going to lie, it's a mess and will probably take ages to sort out', gave me a pile of background but her prime concern was to stop my supply being interrupted, and I think bending a rule has, after checking it was convenient, arranged for TRANSCO to remove the key meter next Tuesday. Also gave me some hints on what to do/not to do when they get here and also real people (her and her manger, including her working hours) to call if TRANSCO give me problems.
Considering the bad things I've heard about EDF customer service from several people I am gob smacked that I got Naim level of service. After almost 2 weeks of talking to British Gas , Pat from EDF has, within 24 hours, sorted out my biggest problem, I think I'm in love
. Naim style service from EDF!