I emailled some questions to them this morning regarding service costs, and got a reply within an hour. They are on of the main reasons I am happy to buy Naim kit because I know that it is well supported by a professional and efficient group of people.
Seagull
p.s. I gave this post 5 stars, not for the post but for Naim Service Department.
Posted on: 01 October 2002 by silklee
quote:
Originally posted by John Sheridan:
I've had terrible service from several London dealers. When I first got to England I wanted to get some mains cables. I called several Naim dealers. The responses ranged from "what's that?" to "they're all the same, just buy one from Dixon's". Also went to visit with Gizmogirl to demo some equipment and most wouldn't even talk to us. Those that gave us a few seconds of their 'precious' time told us we had to make a booking for a demo! "maybe next week some time?". Right.
This has been mentioned to Naim - if I had been a new customer they would have lost a sale. Not sure what they'll actually do about it though. Either way, those dealers have lost my business permanently and I now deal only with the very friendly Raj at Superdeal in Croydon.
Did you actually write to Naim UK via email or was it just a verbal complain? If it is the former, did Naim UK actually reply you?
