HDX random shut downs

Posted by: wheely on 26 January 2009

I purchased the Naim HDX in November from my local dealer (Soundcraft Hifi), after about 4 weeks I had the odd random shutting down with the naim logo coming up and states “please wait”. Things got worse on the 16th January when playing an album track the hdx sounded like a stuck track repeating the same piece of music (like a scratch record) again and again. After this the HDX would not start up, all I got was a naim logo and “please wait” flashing on and off. I left the unit all night and in the morning still the same screen so i phoned my local dealer and they told me to bring it in, which i did. After they had it for a full week i finally received a phone call from my dealer stating it was fixed (i phoned a few times to find out whats happening) they got a zip file or something and rebuilt the database. The random shut downs have started again today, has any one else had this problem?

Posted on: 06 February 2009 by BobF

quote:
Originally posted by Manu:
The OS is indeed windoze but it was not the problem, but the music database.

So we have re-ripped your 255 cds one by one. Some have been difficult to find but we do miracles...

Hi Manu

Jon did not mention you had to rip the music again. Thanks for the great service!! Althought I do hope you ment 355 not 255

Cheers

Bob

Posted on: 06 February 2009 by BobF

quote:
Originally posted by David Leedham:
I think I recall Naim claim that the "noise" from other hard disc drives compomised the sound. There will always be a limit at some stage with a stand alone, connections to external hard drives will at a later date be based on Naims Recommendations based on listening trials.

Hi David

Good point. Also higher capacity disks would have raised the price, then people would complain about that. I think a lot of people are so focused on the technology (Naim should have done this or that instead)that they miss the real point - the HDX is an audio component and a very good one at its price point (its about the music). I was not on the forum when the 500 series came out, was there a lot of Naim should have used different transistors or similar stuff?

Cheers

Bob

Posted on: 06 February 2009 by Manu

On HD capacity, Naim says it is the best ratio of: acoustic noise, vibration, noise induced into power supply, reliability vs capacity they have found.
And you know even if they had put 1TB, we would complain, so...
Into a networked environment your NAS may be into an other room, so the noises figures are not important.