Naim Dealer Satisfaction Germany

Hallo rch,

Ich denke das gibt reichlich Stoff zur Diskussion. Mit einem einfachen Schulnotensystem ist das nicht korrect zu bewerten. Es sind zu viel Faktoren die eine Rolle spielen, z.B Service oder Preise oder Beratung und Informationsgehalt gewichten untereinander IMHO sicherlich unterschiedlich.

Nur welches nutzte ich um EINE Note zu verteilen. Ich habe ungenügend gewertet, weil zu vieles nicht stimmt, deshalb bin ich z.T. abgewandert und habe andere preferiert. Und dennoch ist einiges ok und besser als bei den meisten Boxenschieber.

Habe ca 25 Jahre Erfahrung mit Naim und deren Händler. Es war mal richtig ok für mich, denn schließlich war es eine Händler der mir Naim gezeigt hat und Naim Geräte nutze ich heute noch.

In Zeiten in denen Umsatz dominiert ist der Kunde nur ein Kalkül.

Hermann

well thats easy for YOU to say...

waldkampfbahn umleitung lager panzer Beckenbaur hande hoch gesellschaft pop up toaster unglaublich katzenyammer unter den Linden hauserkampf mit der Jaegers macht schnell raus bigdogskhok is my take on the issue.

Mike

Mike,

now you see how many Germans feel when trying to read the operationg instructions on most hifi gear, which generally come in English only even when sold in Germany.

Naim are an exception, I hasten to add.

Markus

Hermann,

mir ist völlig klar, daß es methodisch mehr als problematisch ist, so zu tun, als ob es sich hierbei um eine einzelne Dimension handelte. Vielleicht fällt es denen, die noch nicht votiert haben leichter, einfach einen spontanen Gesamteindruck zu skalieren.
Grüße

Christian

Na ja, also hallo mal. Als Lehrer muss ich auch am Ende des Semesters oder Schuljahres eine Gesamtnote vergeben, die sich aus den Einzelnoten berechnen lässt. Das hat zwar seine Nachteile, aber ein besseres (vermeintlich objektives?) Bewertungssystem scheint es nicht zu geben.

Mein Händler hat eine 2 bekommen, auch wenn sein Kaffee nur eine 5 erzielen konnte (wie kann man so was Wichtigem nur schludern?).

Thomas

Natürlich habt ihr beide recht. Eine Bewertung ist subjektiv und auch von der Tagesform abhängig.

Es ist schon eine längere Zeit her, das ich Naim Händler besucht habe, vielleicht hat sich ja zwischenzeitlich einiges geändert. Ein sehr guter und hilfreicher Naimhändler hat leider vor einigen Jahren die Segel gestrichen, danach liefs nicht mehr. Da war ja auch eine Geschichte hinter, die ich an seinem letzten Tag im Shop erfahren habe. Natürlich war auch das nur eine Seite der Medaille, die andere hab nur zum Teil erfahren.

Und jeder hat seine Geschichte dahinter zu werten wie geschehen. Zu schön wenn alles so gut wäre, den Kaffee auch bewerten zu können.

Gruß
Hermann

Hallo,

ich habe neulich eine Anlage erworben und kann nur eins über den Händler sagen - vorbildlich in den Punkten Beratung und Service.

Bernhard

Christian, Hermann, Thomas et al,

When I posted my first poll about dealer satisfaction, I made the comment " If we need to debate excellent, good, mediocre or awful so be it"

I was acutely aware that there are many, many different attributes that make an excellent dealer. However, as in many walks of life, we get one vote each and that's it! What's more, even if I made a spreadsheet with all the attributes that I felt made a good dealer, you guys, and lots of others would probably disagree. So, I posted four categories and each person has to allocate his vote according his overall feeling about his dealer's service, based on his own perception of what is important.

I did, however, also ask if anybody knew what Naim required dealers to provide by way of good service. Nobody has commented on this yet. My understanding is that the dealer must deliver and install the new equipment to the complete satisfaction of the customer. If the dealer can't get the equipment to sound right he must take it away and give the customer back his money. I'm not sure how the dealer is meant to cope with 6-week long burn-ins/warn-ups.......

I am intrigued that in Germany you have a STANDARD scoring system used throughout your school system. Is this similar to our GCSE/A Level exam system. At GCSE we mark papers A*;A;B;C;D;E and likewise at A Level we mark them A;B;C;D;E. Anything less than E is a failure but we do grade the failures as well !!

Most dealers here in UK would be pushed to score even a 5 (or an E) for their coffee!

Anyway, I'm pleased you set up your poll, altogether we now have almost 150 votes. I am sure Naim will find this interesting......

Cheers

Don

Don,

Our school grading system uses a scale from 1 to 6, going from good to bad with the 5 and the 6 being "failed" and "failed utterly", respectively. These grades also have "clear text" equivalents as given above by Christion, except that he left out 4 = ausreichend ("sufficient").

This system even extends into university.

Quite often when reading about dealers in the UK I get the feeling that we're a bit better off in Germany. Our retailers (in any industry) are not exactly famous for friendly service either, but when Germans spend big bucks on anything, they at least expect to be given a lot of time.

When I first bought a Naim system at my dealer's they did a lock-in after shop hours (three nights in a row) so I could compare electronics and speakers at my leisure. Never once did I have the feeling that the guy was pissed off at having to work extra hours (which more than made up for the filter coffee). That may have been out of the ordinary, but Nuno-style fussing and pondering is deeply ingrained in the German consumer mind, and dealers simply have to take that into account.

Thomas

quote:

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That may have been out of the ordinary, but Nuno-style fussing and pondering is deeply ingrained in the German consumer mind, and dealers simply have to take that into account.
Thomas K

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Thomas
What about this? Whats Nuno-style fussing and.....

Hermann

Nuno is the nice young man who kept this forum at 220 km/h for half a year when he couldn't make up his mind about whether to buy a Naim CD5 or some other player. He is Portuguese, but must be a German at heart.

I think most Germans are very picky when it comes to spending money, they like to get lots of information beforehand and will go to great lengths in order to get the best deal or find the best product available.

Where else could a consumer magazine called "Test" be so popular? For non-Germans: This is a magazine that tests consumer products and grades them; manufacturers will take pride in a good review and it is not uncommon to find a bottle of olive oil or nappies with a label that says "Test März 2003: Qualitätsurteil sehr gut".

Thomas

Thomas K

I think we have the same type of magazine here called Which? brought out by the Consumers organization. I beleive its handy if looking at white goods, ie. washing machines, tumble driers , fridges etc but useless when it comes to HI FI. It's really all objective with a thousand measurements but no listening sessions.

Yours in Music

Syd

Ah Syd,

You're right, I forgot about "Which". But I bet "Which" don't test nappies! Or mineral waters, bicycle locks, deodorants and toothbrushes ...

Thomas

actually I beleive they do though I can't confirm as I haven't read one for many years though I beleive the did do something on toothbrushes.

Yours in Music

Syd

No excuses.

I just thought that I would troll the three " dealer satisfaction" polls one more time to try to increase the vote count.

At present it stands at 148.

68 exceptional
45 good
17 mediocre
18 awful

That is about 75% exceptional/good
or about 25% mediocre/awful

Depends whether you're an optimist or a pessimist !!

VOTE NOW

Cheers

Don

Don,

one example of a German dealer. I called a dealer a couple of days ago to get a demo of CDS3. This guy told me that the guys who manage this isnt available that day but he noticed my phone number. The other guy should call back to make an appointment. Nothing happens so far (since a week).

I once want to get a demo of ATC. A dealer quite near to me stocked that stuff. Got a demo and said it wasnt was Iexpected. He replied that he would to a 'real' setup and would call back to get the 'right' demo. Its more than 2.5 years ago. He naver alled back.

It makes me thinking about the service of Naim dealers again. A CDS3 isnt a cheap product even an ATC speaker. Dont know whats going on.

Cheers,
Hermann

Hermann,

Thanks for the comments,

Fortunately in Naim/Linn hifi, my dealers have all been excellent. In other commodities however, I have had the same sort of experiences you described with Naim and ATC dealers.

I am still waiting for a call from one London hifi dealer to listen to a Krell set-up.....more than 4 years and I did 'remind' him two or three times before I gave up.

My view is, of course, that if the dealer can't be bothered with you BEFORE he makes a sale, it is quite possible that he won't be too bothered with you AFTER he makes a sale........but at least you have got the warning ! They certainly wouldn't make it as second-hand car dealers....

Cheers

Don

Don,

That dealer will get another call to see how he reacts.

quote:

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My view is, of course, that if the dealer can't be bothered with you BEFORE he makes a sale, it is quite possible that he won't be too bothered with you AFTER he makes a sale........but at least you have got the warning ! They certainly wouldn't make it as second-hand car dealers....

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Absolutely right you're warned and I'm going to call dealers only twice. But it seems very odd with dealers where I live.

Hermann

Thomas,

Thanks for your comment. Please read my comment about the service again. I said the service is ok as other confirmed. The mentioned dealer isnt the only one I tried but he's the best of all.

Never ever said something about the German distributor. Your service is excellent. As a Naim customer of more than 25 years I know what I'm talking about.

As for the demo of CDS3 a dealer confirmed that I can listen it at his studio this week but still waiting of a call back since a couple of days.

I'll be definitetly at the Frankfurt show.

Cheers,
Hermann