HDX display resets every 22 seconds after 1.5 upgrade

Roger, I'm moving this to the Distributed Audio room as you'll probably get a better response there. Either way, I would suggest you contact your dealer or Naim directly on Monday to resolve this.

This happened on mine the other day, but it occurred in concert with a loss of signal strength on my wireless network. It worked fine the other day.

Don't know if you're ethernet or wireless. The question is one of two:

1. Wireless issue?
2. Is the software somehow haing an effect on the wireless causing the loss of signal strength and leading to what you have witnessed?

Mine is a wired connection to a gigabit switch with 4 connections - the network router, the HDX, a Sony 'lounge' computer (whose web browser I use to control the HDX from listening position)and a D-Link NAS. The NAS is configured as a music store for the HDX which is empty right now. The NAS also has a folder containing a lot of MP3s, as does the Sony PC.
So, wireless is not at the root of the problem, but the HDX certainly goes into a program loop of some kind.
The (approx) 22 seconds cycle must be significant to the techies at Naim?? Help guys, check your program code for a timed wait loop, please. It started looping when I went in to System Status in order to check the temperatures of the HDX (45,52 & 46). That's all the clues I have!
Roger

Have you set the IP address to DHCP using the Naim IP tool?

If not, do this and see if that fixes your issue.

I had an HDX do this to me the other day and reloading the IP address fixed the problem.

Chris, My HDX IP address is set by DHCP. I haven't used the MAIM IP tool at all. How did you re-load the IP address, just out of interest?

There are timeouts and retries in the flash code of around that period. If the web browser GUI goes to Please Wait... and back it suggests a loss of network connection to the flash movie sockets in the browser.

What browser is being used here?

What is your DHCP lease time (very unlikely to be 22sec!)

When the browser is playing up:

-Does the front panel work ok?

-Is the units VGA output working fine?

BTW: I would suggest leaving it DHCP, unless you really need to change it

Av

The browser is Internet Explorer 8 running on Win 7 Business edition. The DHCP lease time is 8 days exactly. When the browser app is looping, the front panel behaves OK (NO looping and all functions appearing to work as they should). I have the VGA connected, but because a) the front panel was OK and b) I didn't think of it, I didn't check it while the browser app was looping.

I will leave as DHCP, not static, as you advise (and as I have seen mentioned before)

Here's more context info that may or not be relevant: I completed the 1.5 upgrade on 1st March. The first time I saw this looping was 13th March and the second time was 27th March. (got any 13 day cycles in that code anywhere??)
HDX has been powered on all the time during this period.

ok,

can you also try another browser, say FireFox (will need Adobe Flash plugin) and see if that is suffering the same issue, when IE8 is showing the problem?

If the front panel is working (irrelivent if the browser isn't), it is very likely that the VGA output is working fine.

This does potentially look like a non-HDX issue. Obviously we need to get to the bottom of it still...

If this were a non-HDX problem, I'd ask myself why would I be seeing the Naim logo just before the 'Please wait' and why would (soft) power cycling the HDX bring things back to normal?
It is the HDX itself that is cycling every 22 seconds. You can see this because from the Home menu, any option you take resets back to the Home menu within this same 22 second cycle, so if, for example,I go to 'browse' 10 seconds after the last reset, the browse menu will reset back to Home after 12 seconds etc.
I take your point that the HDX may be trying to rectify an external condition that it sees, but what could this be?
Next time it happens (10th April???), I shall:
1. logon to it from another browser, same PC
2. logon from another PC on the network
3. disconnect the D-Link NAS
4. disconnect the gigabit switch from the rest of the network leaving only the HDX & 1 PC.
...and let you know what happens!
Thanks for your help. Roger

Anti-virus scanning or updates?

Mine occurred with Firefox, but at this point I suspect a wireless issue as my router is 5 years old, but we'll see after I change it.

quote:

Originally posted by rjstaines:
It is the HDX itself that is cycling every 22 seconds. You can see this because from the Home menu, any option you take resets back to the Home menu within this same 22 second cycle

22 sec is around the timeout if the flash gui (includes VGA/FP and web browser) doesn't get a sensible responce from the HDX's HTTP server.

If the front panel (and VGA) are working fine when the web browser is playing up, then it's most likely a network problem between the Ethernet socket on the rear of your HDX and the PC (via whatever kit in between) or as suggested, a piece of software blocking the flash movie cyclically.

I'm not aware of any 13 day cycles.

rjstaines,

Can you please contact phil.harris@naimnet.com. He should be able to help you run through some items to check next time this happens.

(reference AV@naim in the mail text, then he'll come and ask me about it).

I would like to rule out the HDX if possible

DavidD, Anti-Virus - Avast (it does what it says on the tin & hasn't ever interfered with any other process in the 5 years I've used it) and Updates, it wasn't installing any updates at the time & Win 7 / IE are always kept up to the latest patch. Thx for the thoughts.
AV@Naim - I will do that & concentrate diagnostics on network as well, thanks. Roger

This has happened again! Summarising 2 hours of diagnosis & 4 pages of notes, here's my conclusions: Both the browser interface & the front panel started to 'cycle'. Browser at 22 (apx) second intervals, front panel at 6 second intervals. It's NOT browser dependent & it's NOT PC dependent, but closing browser & re-opening stops it UNTIL.. you go to System Setup.
Go to System Setup menu started it both in the browser and on Front Panel (used remote 'tool' button to select this from Home Menu). Happens in both ...\index.html and in ...\index.html?movie=fp.swf browser options. Disconnected all network except 1 PC (and so have to go to HDX at IP address, not DNS name) - no change. Soft power cycle (front button) fixes it (until next time?!). Been running OK over weekend. Have emailed Phil Harris with a lot more detail.
Roger

Hi Roger,

Best option here is to (if possible) leave the unit in the fault state and then contact us.

This way we can get an idea of the issue

For those arriving here because you, too, have seen this problem, the good news is that those wonderful chaps at Naim have figured out what causes this and are working to produce a software patch (fix).
In the meantime, just soft power cycle to reset the HDX when it happens.

Great news ! I've had the beta version of the software patch on my HDX for a few days now and have not had any recurrence of the cycling problem.

Good news. I hope this will consign your problems to history and allow you to get on with the really important stuff - enjoying the music. Naim's after sales service is superb and I didn't doubt for a minute that it would be sorted.

Thanks Harry, but whoops, I posted too soon. The front panel started 'cycling' once again without any obvious (to me) reason. The browser interface was OK, but then as soon as I went into System Status using the browser interface, this too started 'cycling' - every 22 seconds returning to Home page & displaying 'Please wait'. I've emailed those nice guys at Naim with the details.
BTW, am I the only one that gets this?

Roger,

The wheels are turning at Naim over this one, I think Phil has already contacted you seperatly.

I would be interested if anyone else is seeing this issue.

Only on units with StreamNet configs, oddly enough, both DHCP and static - in spite of the fact that the panel was NOT in TouchLinX mode....

quote:

Originally posted by AV@naim:
I would be interested if anyone else is seeing this issue.

Paul, Don't know if this is a similar fault or not...but today on an NS01 (software ver 1.5) I opened the tray to insert a CD to play, remembered that I had not switched over to play mode from rip mode and with the draw still open I attempted to access the system menu from the home page and change the rip/play mode...the screen started resetting itself every 2 or 3 seconds...PLEASE WAIT...and then skipping up a menu level...if I was quick I managed to change it to play mode...but had to eventually reset the machine to correct the PLEASE WAIT message popping up every few seconds...

Ok thanks. I'll look in to both and see if they might be related

I was beginning to think I was alone with this 'cycling' problem, but then...

The exact same thing happened to my dealer's HDX at Acoustica in Chester(and I wasn't anywhere near it when it happened!)

The plot thickens..