Returning Unwanted Goods
Posted by: Don Atkinson on 27 December 2003
Returning Unwanted Goods
My youngest seems to think that shops have a general, legal obligation, to take unwanted goods back, and to provide a full refund, up to 28 days after purchace. She says only that the goods must be undamaged and unused and in their origonal packaging. Its like a cooling-off period.
I don't think any such obligation exists in general wrt goods bought in a shop. Of course, some shops do offer "money back if not completely satisfied" or similar such inducements, but so far as I am aware, these are purely voluntary in existance, but once in existance, they are of course enforcable. I apprciate that some services such as insurance policies, do have a cooling-off period and this probably applies irrespective of where or when it was bought.
Can anybody give definitive guidance regarding this so-called 28-day right to return unwanted goods?
Cheers
Don
My youngest seems to think that shops have a general, legal obligation, to take unwanted goods back, and to provide a full refund, up to 28 days after purchace. She says only that the goods must be undamaged and unused and in their origonal packaging. Its like a cooling-off period.
I don't think any such obligation exists in general wrt goods bought in a shop. Of course, some shops do offer "money back if not completely satisfied" or similar such inducements, but so far as I am aware, these are purely voluntary in existance, but once in existance, they are of course enforcable. I apprciate that some services such as insurance policies, do have a cooling-off period and this probably applies irrespective of where or when it was bought.
Can anybody give definitive guidance regarding this so-called 28-day right to return unwanted goods?
Cheers
Don