BT Internet con - a warning

Posted by: prowla on 06 December 2007

A warning...
I used to be a BT Broadband customer, but changed to Sky in February.
BT withdrew the service with the cutover and that was that.
But I've just checked my credit card statements, and they've billed me for the service again for the past two months!
Tossers!
Posted on: 07 December 2007 by David Leedham
no surprises there. you need to write at least one letter a month, stop the debits and write again and again for refunds. Been there done that.

Good luck

ps dont try telephoning it will drive you insane. really Red Face
Posted on: 07 December 2007 by prowla
I telephoned (looked up the number on the web), and got throught the queue quite quickly, but they told me they couldn't deal with it and gave me another number. I rang that one and was in a queue for just over an hour(!). They told me that was the wrong one! And put me through to another queue. That one went quite quickly, and I got someone who seemed genuinely helpful, but he said he would have to put me on hold whilst he spoke to another team. He came back and said their system was down so they'd call me back within 4 hours. I explained that there was a bit of trust missing on my part... Well, I got the call back in a couple of hours and the person I spoke to was again helpful, and said that they would send me a cheque to refund the amount.
So here's waiting for the cheque.
Posted on: 07 December 2007 by garyi
Its not really a con is it, just incompetence.
Posted on: 07 December 2007 by Willy
quote:
Originally posted by garyi:
Its not really a con is it, just incompetence.


But you have to admit, they're bloody good at it!

Willy.
Posted on: 07 December 2007 by living in lancs yearning for yorks
The number of hours my wife and I have wasted on the phone to BT......... don't ever phone them
Posted on: 08 December 2007 by Gary S.
A couple of years ago, in the course of my work, I had to arrange for a quotation to re-route some underground and overhead cables on a building site. I phoned what should have been the appropriated number (BT Openreach if I recall) and was transfered from person to person, often being put on hold with a 10 minute wait at each stage. Anyway, everyone I spoke to said it was not their department and would transfer me to the "right" person, I was transfered from Taunton to Bath and back so many times I lost count. After well over an hour of this, the person who answered said "you phoned earlier didn't you and I told you am not the right person" Frown I had spent over an hour going round in circles and eventually ended up speaking to the original person. I gave up after that and tried again the next day.
Posted on: 08 December 2007 by KenM
It's not just incompetence. Have you any idea how much of our cash they make by both hanging on to excess payments and by having us hanging on waiting for someone to answer telephone calls? No? Neither have I, but it must be substantial.
Ken