Let's talk about service

Jeremy

On this side of the pond, to "follow through" is not exactly polite... ha ha!

The joys of one language, eh?

M

Sounds brilliant Jeremy

The moral of this story is that in future I should buy Applecare (typing this on my currently very problematic macbook pro)

Yep.

Don't cheap out.

Their support staff is well trained.

Once this chap was with me on the phonoe trouble shooting with me for 2 hrs.

Then he called me back to see if it's working correctly!

Kuma - that's good service. I have experienced apple service a fair amount recently. We have four mac laptops in the house. One is currently at apple for a new backlight, one won't switch on (so a trip to apple imminent) and this one I am writing on has a keyboard issue where it often goes off and does all sorts of things without me touching the keys.

It is getting expensive without apple care.

I have spent many monies on apple and only needed to phone them twice about the same issue. I got delivery of an imac and the screen was knackered, they were very sorry and got someone to pick it up. They sent me another with the same issue! I phoned again and they were real sorry, they collected sent me a new one and a 100 quid voucher to use on the apple store.

I was pissed at the time but in retrospect it was good customer services. Touch wood I have had very few issues with apple gear since. I did manage to fry an airport extreme but turns out that was my fault.

The best service i have ever received - is from naim themselves.

Nintendo come a very close second. This company have amazing after sales service...they really are geniune to their customers. No b***s**t or anything....JOB DONE!!!