Naim DAC with external PS

quote:

Originally posted by AllenB:
js

I realise it's up to the dealers, but if they only receive one (for the shop / demo), they will not be clearing their pre-orders will they?

A simple answer or statement from Naim to my questions in the previous post will do

They can't possibly know as they don't dictate dealers to dem the first. If I was your dealer, I'd certainly make certain you were first or wear a disguise.

quote:

Originally posted by AllenB:


A simple answer or statement from Naim to my questions in the previous post will do

Then email or call Naim
Or your local dealer, if they will still "deal" with you.

This is a member's forum, not a direct line to Naim.

Better yet.... cancel your pre-order and revisit when they are finally shipping units.

quote:

Originally posted by AllenB:

quote:

Originally posted by js:

quote:

Originally posted by AllenB:
js

I realise it's up to the dealers, but if they only receive one (for the shop / demo), they will not be clearing their pre-orders will they?

A simple answer or statement from Naim to my questions in the previous post will do

They can't possibly know as they don't dictate dealers to dem the first. If I was your dealer, I'd certainly make certain you were first or wear a disguise.

Again I realise that, all I am asking is there enough units in the current build to supply the dealers and at least some of the pre-orders? Are some (or even many) dealers going to get more than one unit in the first shipment. Both must be quite a simple equation that can be simply answered by Naim (although this could be commercially sensitive, at least give a clue).

And yes, the rolling production line should churn the units out at a good rate, so hopefully back orders should start to clear, but will they clear before Christmas, again a simple equation, presuming Naim have totted up all the pre-orders from the various dealers.

Finally, yes, dealers lucky to get more than one unit will decide how the allocation goes. Hopefully they supply according to order of orders!

If you were my dealer js, I'd find you, you cannot hide.

If it's like past products and distributors, some dealers may see multiples and others none depending on order time, quantity, and perhaps business factors. Overall, they've tried to be fair but that sort of thing is in the eye of the beholder so I can fully understand why they'll just ship when ready instead of discuss and remember most dealers ordered their own units before customers did. Just kidding . Judging from Richards comments, it appears they're trying to make enough before the first shipment to get some of the orders filled.

quote:

Originally posted by AllenB:

quote:

Originally posted by Richard Dane:
Just a quick word to anyone who has ordered a new DAC; please be patient. In getting a new product to market there are always unexpected things that crop up and cause delays. I posted on another thread what I saw at Naim a week ago and so they're definitely being built... I also heard the DAC and Ovator S600 in their final form and all I can say is, they will both be well worth the wait!!

p.s. I'm in the queue as well...

Sorry Richard, that doesn't really alleviate my perceived 'impatience', after all I have 'only' been waiting since the beginning of October. You have said nothing new since last week.

Let's get to the core of this - do you expect customers who pre-ordered to receive their units:-
1) In the next week or so
2) Before Christmas
3) In the new year

Also, do all dealers get their units before pre-orders are fulfilled? In other words, are the units currently being built just for dealers?

Thanks

Allen

Allen, as I no longer work at the Naim factory, it's not easy for me to answer that for you. It's a question best posed to your Naim retailer or Naim directly. All I know is that Naim would like to ship ASAP. They certainly aren't going out of their way to annoy customers or retailers who have pre-ordered. Any delay must be for a very good reason indeed and possibly one that has been forced on them from other quarters.

I heard that the delay was in fact caused by by things not under Naim's control. Once in full production there's enough cushion in the system to minimize delays like this but there's not much that can be done on startup.

I don't believe so. My understanding is that all was planned for appropriately and a bit changed physically(not electrically) just before production began. Don't know if the change held up the part or if it cause a board delay. That's all I know but it really doesn't matter why it's delayed. I can understand why this sort of minutiae isn't bandied about. It's internal stuff and doesn't need an audience. They know what they got and are trying very hard to get these out.

quote:

Originally posted by Richard Dane:

quote:

Originally posted by AllenB:

quote:

Originally posted by Richard Dane:
Just a quick word to anyone who has ordered a new DAC; please be patient. In getting a new product to market there are always unexpected things that crop up and cause delays. I posted on another thread what I saw at Naim a week ago and so they're definitely being built... I also heard the DAC and Ovator S600 in their final form and all I can say is, they will both be well worth the wait!!

p.s. I'm in the queue as well...

Sorry Richard, that doesn't really alleviate my perceived 'impatience', after all I have 'only' been waiting since the beginning of October. You have said nothing new since last week.

Let's get to the core of this - do you expect customers who pre-ordered to receive their units:-
1) In the next week or so
2) Before Christmas
3) In the new year

Also, do all dealers get their units before pre-orders are fulfilled? In other words, are the units currently being built just for dealers?

Thanks

Allen

Allen, as I no longer work at the Naim factory, it's not easy for me to answer that for you. It's a question best posed to your Naim retailer or Naim directly. All I know is that Naim would like to ship ASAP. They certainly aren't going out of their way to annoy customers or retailers who have pre-ordered. Any delay must be for a very good reason indeed and possibly one that has been forced on them from other quarters.

Then why don't the say so? Be honest! Explain the situation!

It just seems to me that they are playing dealers and customers to be fools. Easy to manipulate folks given their marketing arm vs. HiFi ignorance or even addiction. Everyone wants theirs for Christmas! Better let them know its not going to be until the New Year. Put a positive spin on things like any other industry that misses the deadline.

Sorry, but Naim is really being amateur if they cannot communicate difficulties to their customers and set expectations.

quote:

Don't know if the change held up the part or if it cause a board delay.

Sounds nasty - any changes to component size or board layout could be a real headache this late in the day. Hopefully an alternative part can be sourced...

Having pre-ordered a DAC, I find myself rather unanxious. I don't understand the animosity towards Naim as if they are the only company to have ever had a hotly anticipated product that is delayed. I really only want to hear from them when mine is on its way.

quote:

Originally posted by Naijeru:
Having pre-ordered a DAC, I find myself rather unanxious. I don't understand the animosity towards Naim as if they are the only company to have ever had a hotly anticipated product that is delayed. I really only want to hear from them when mine is on its way.

absolutely. i am very relaxed about the delay as i know it will good and right first tim ewhen it arrives.

quote:

Originally posted by Naijeru:
Having pre-ordered a DAC, I find myself rather unanxious. I don't understand the animosity towards Naim as if they are the only company to have ever had a hotly anticipated product that is delayed.

And that is very much the point I think. In the grand scheme of things, the (a) delay is not the big problem...It's the lack of communication. AND, this is not the only current product or the first time in history this has happened with Naim.....I'm not even 'waiting' for the DAC (although I will go for one come the time) but I have been 'waiting' to jump in for a HDX, although ONLY when it has the features I require/would like - features that have been promised with a software update for over 12 months....And the list goes on with folk waiting for the new speakers, a release that had been mooted for September time etc...

As I say, it's not so much the ongoing delays or waiting, it's the communication....Sporadic and vague at best. IMHO it's a real let down from such a high achieving company. For me, this is starting to make even Leica look good at such things, and that's something I would never have thought I would utter....!

quote:

Originally posted by Naijeru:
Having pre-ordered a DAC, I find myself rather unanxious. I don't understand the animosity towards Naim as if they are the only company to have ever had a hotly anticipated product that is delayed. I really only want to hear from them when mine is on its way.

No kidding. They're making them as Richard mentioned so all is sorted. I jst don't understand the hostility. I should have kept my mouth shut as the comments like those before yours are bound to appear. They are not finding another bit as they like the one they chose and have already sorted through the change and are making these. My apologies to Naim. Also sorry for trying to help out some board members. And you wonder why they don't feel the need to explain themselves when it will make absolutely no difference in when a product appears. I've learned a lesson.

Sorry if my comment seemed negative or sensationalist - it was not meant that way. I'm waiting for a DAC like many here and wish Naim every success with it.

That part was just info Dave. Didn't intend your post to be implied as negative. Naim have always been fussy about the bits.

No problem js. Having visited the factory and spoken to the man meticulously testing 317 regulators, I understand just how fussy they are about the bits! - and I'm glad to say it pays off with great sounding kit.

quote:

Originally posted by DaveBk:
No problem js. Having visited the factory and spoken to the man meticulously testing 317 regulators, I understand just how fussy they are about the bits! - and I'm glad to say it pays off with great sounding kit.

ive used 317 regulator since the 90s it is very reliable ,low output resistanceand if the temperature is stable will last for ever. allan