Naim/Mac UPnP problems

Posted by: lokikontroll on 04 June 2012

Hello all,

 

I am a complete novice when it comes to audio but decided that music was too important in my life to continue listening via computer and have spent a considerable amount of money (to me anyway) on a SuperUniti and comparably good speakers (Kef R-700).  

 

If I knew a month ago what I know now I would never have purchased this Naim amplifier.  I just simply cannot get a UPnP to work properly on my iMac for any length of time.  

 

Based on recommendations from everyone on this Forum I have downloaded all UPnP mentioned on this site but at some point they all get completely wonky, wont work, slows everything down to a grinding crawl and/or just stops working properly.  I have used Eyeconnect, Twonky, Majestic, Songbird, etc.  They have all been problematic for me.  They will work sometimes (sort of) and not others.

 

The reason I bought a SuperUniti was because I thought an all in one system would be a good solution for a complete audio novice.  As well I am neither a computer expert.  Over the past few weeks though I have learned a great deal about audio but mostly through trying to solve all these problems I have been having with this SuperUniti.

 

Over the weekend, I completely uninstalled all of the UPnP and just decided to use Playback.  As of this morning Playback now no longer works and inexplicably not recognised by the Superuniti.  It will attempt to initialise and then just list as <No Servers>.  I have opened and closed the program, rebooted, restarted amp, etc. it just wont work.

 

I have paid for and downloaded an audio conversion program to convert FLAC.  I cannot yet figure out how to do this so all I get is static playing through my speakers with these files.  I would just be happy though if I could get this SuperUniti to play anything from iTunes, which is where I keep all my music.

 

Does anyone in this community know if Naim is working on anything that will make using this system on a Macintosh easier, more user friendly?  

 

This Superuniti has been nothing but a huge headache for me.  If I cant get a stable UPnP to work with iTunes then its just useless as a device.  I really thought that if I stretched my budget for this system that I would be paying for a solution that would accomodate someone who is a novice to the world of audio.  

 

I really wish I had known prior to purchasing that Naim doesn't work well with Macintosh computers as I have been pulling my hair out for the past month.  

 

Can anyone offer some advice as to what I am doing wrong?

 

Crestfallen,

James

Posted on: 06 June 2012 by james n

I do not recommend that you use a UPnP server on your Mac. It does work, but you will suffer from exasperating dropouts and other problems, whether you use wired or wireless.



A bit of a blanket statement there David. UPnP on a Mac using a server like Playback or Majestic works fine and you have the added bonus of them integrating perfectly with iTunes - so you can keep your normal iDevices all synchronised, library managed as well as serve out to UPnP renderers. Most of the problems come from trying to connect these products up by wireless or unsuitable network infrastructure. Get those right and you're set. 

 

James

 

Posted on: 06 June 2012 by lokikontroll

Thanks for the reply but again why does this have to be so complicated?  

 

This superuniti was supposed to make everything easy and I absolutely in part blame Naim.  

 

How can they not be partially to blame?  They knew of the problems. 

 

Naim should mention on their website and communicate to dealers that this system does not work well with iTunes or MacIntosh computers. It's just not compatable out of the box with iTunes and MacIntosh computers. They should make this clear.

 

Anyway, this isn't 1998 where only 5 percent of people use Macintosh? Everyone I know uses iTunes to store their music. maybe the audio pros don't but I bet even most people under 40 do.

 

 I just don't believe that Naim can't do something to make this problem go away.  And if they can't then they should make it very clear that Naim does not work well with iTunes unless you want to spend more money on other products. And even then it sounds like a huge hassle.  

 

I blame myself though for not researching the problems before I bought this. I am spending all my hours post work for almost a month now, semi neglecting family to get this thing to work. I bought an external drive yesterday on the advice of someone here and that doesn't work either with my flac files. Playback shows up on my SU but everything in it says "empty".  

 

It seems clear that in order to get this thing to work properly I will need to keep everything wirebrand spend more money on a network storage device. Naim should tell Mac users this. To me it's unethical.

 

Regards,

James

Posted on: 06 June 2012 by DavidR99
James N is right - I made somewhat of a blanket statement, however, as someone who spent months wrestling with a similar problem, I do stand by what I said. You need a switch and dedicated NAS. I am not an IT-illiterate person - just trying to give others the benefit of my painful experience. My NDX is simply wonderful, but only after I stopped the UPnP Mac thing. It's not Naim's fault but people do need to have some decent understanding of networks (or a patient friend) to get the best from these streamers. Regards David.
Posted on: 06 June 2012 by james n

David, you didn't just replace your Mac / UPnP - you got your network issues sorted too so i can't see how you blame this just on the UPnP server. I use a similar network setup to yourself (albeit fully wired) - in my case the NAS just stores the music files - I have a Mac Mini that acts as my iTunes library and runs a UPnP server for my NDX. Apart from initially having to find a decent UPnP server its been trouble free. No glitches, drop outs etc. As i've said above, Naim really need to provide some decent info to guide customers and potential customers of what they require to do all of this. At the moment it seems more customers helping customers !

 

James

Posted on: 06 June 2012 by garyi

You cannot blame naim, The device works with UPNP that is clearly stated.

 

Itunes uses DAAP, its own proprietary communications method. This is not UPNP. 

 

However instead of doing a little research now you are just venting spleen. You have a folder full of music, that can be made available to your superuniti, it just does not involve the bloated proprietary itunes.

Posted on: 06 June 2012 by lokikontroll

UPnP has not been working well for me.  It drops out, doesnt recognise my music files; sometimes it does, sometimes it doesn't.  So the device for me and I've used all mentioned (will try TVMobili next) does not work well.  

 

And I am not venting spleen.  I am simply stating that I think it would be ethical of Naim to mention these issues to customers upfront.  

 

Contrary to your post, I have done an enormous amount of research into solving these problems with my SuperUniti.  Gary, why do you not recognise these problems that the system has with iTunes/MacIntosh.  Are they not real?  

 

How can I make my folder full of music available to my SuperUniti without UPnP since its just not a good solution?  From the advice I am getting I need either to buy a PC or some sort of Network storage device.  

 

Are you saying that there is some other solution?

 

 

 

 

 

Posted on: 06 June 2012 by garyi

No there is no other solution for getting music to your uniti except with an optical lead from the mac.

 

Have you opened activity monitor and seen whats running? 

 

I have played with UPNP on mac, and in my experience the best solution sadly involves the most initial set up and its a programme called XBMC. Its actually a fully fledged media player, but will happily sit in the background taking up very little resources.

 

Download it and launch it, its designed to be used with the remote that may have come with your mac, but you can get around with the keyboard or mouse.

 

On first launch it will take over your screen, goto settings then system, then display and toggle to windowed.

 

Back at the main screen goto music and files then add source, add your itunes music folder. click through to ok. Then right click on the new source and scan to library.

 

This could take a while depending on how large you music library is.

 

Then back in settings goto network and share library via UPNP. Again it can take a while to get it to the network. You should then be set.

 

But I do acknowledge this is geeky but in my experience works well.

 

The long term solution is a NAS, they can be quite inexpensive and you could store your itunes library on it, freeing up space on your mac.

Posted on: 06 June 2012 by lokikontroll

Thank you Gary.  I will try this, although I have recently downloaded TVMobili and will see how I get on with this first.  

 

If problems continue I really may just but a NAS and hope this isnt too complicated to set up.  What would you recommend is a good one?   My router is really quite far from my computer and SU.  Can I just plug in the NAS into my computer and SuperUniti and go from there?  

Posted on: 06 June 2012 by garyi

Thats ideal, nases can be a bit on the noisey side with a cooling fan and couple of drives wirring away, so site it next to our router.

 

I don't have lots of experiences with nases, I do however own a QNAP and I find the software and set up really simple.

 

You just plug it into the router and power then use 'qfinder' app to find it for initial set up. In your case you would then drag the music folder of itunes to 'qmulitmedia folder' and tell itunes this is where the music is stored. Then turn on twonky on the nas and it will find that music and make it available for your uniti.

 

The nas is an excellent device for other tasks too. I am not trying to make you spend money though, there are other options.

 

For instance you could get a second hand cheap PC and set that up near your router and run vortexbox on it, this is a ripper/upnp softwares which apparently work with naims well.

 

But for now don't give up on the mac. Have you checked your network is fully functional? What router are you using? And please check your resource monitor for whats running and also in system prefs do you have any new pref panes at the bottom for UPNP programes, or any upnp programmes in the user/login items?

 

Also do you have your mac fire wall on (Fwiw, I never have) or any antivirus running. Like PCs all these things will have an effect.

 

Posted on: 06 June 2012 by lokikontroll

Yes the network is fully functional and have long been checking resource montito as this was an issue.  It was either eyeconnect or twonky that was really causing me headaches and annoyingly doesn't uninstall completely (I had to constantly look at RM to find and then manually delete filles).

 

I have a SwissCom router but upgraded to the best they had on offer.  No Mac firewall on.

 

Thanks for your assistance.  Its very kind of you.

Posted on: 06 June 2012 by garyi

Twonky can be persistent! 

 

http://support.pure.com/kb_art...p?ref=8822-WIZB-3669

 

I have also tried AMS but this was a couple of years ago, not sure what its like now but its supposed to dish up your itunes library as UPNP

Posted on: 06 June 2012 by Guido Fawkes

not I don't blame Naim ... 

 

Naim makes a UnitiServe that will work with the SuperUniti, but most of us prefer to use our own computers. Naim does not say it will work with all computers and any UPnP server. If you contact Naim they may be able to advise on ones they have tried and found to work. 

 

A Mac Mini with a good optical cable will plug in to the SU and just work - you only need a network if you want to control iTunes from your iPad and for getting song titles and artwork when you rip your CDs. The Mac Mini's wireless capability is ample for this. 


For other Macs you'll need a hiFace or similar - the MB Air for example has no optical out. Other Macs jitter - the Mac Mini has a low jitter/noise optical out. 

 

Any modern Mac with Yazsoft Playback will work as UPnP server. The other UPnP servers mentioned above also work. So if you prefer this route then you can do it. My UQ works with Yazsoft Playback (and TVmoboli too).  

 

The optical cable is easier and the big advantage is it'll play anything from your Mac through the SuperUniti ... YouTube, Spotify ... something you've written using GarageBand. 

 

The Vortexbox is Naim compatible and works really well with the UQ. The only advantage I can see of the UnitiServe over the VB is the Naim build and service. The advantage of the VB is totally flexibility and low price. 

Posted on: 06 June 2012 by Zipperheadbanjo

Hey... I use Servio.... it works well although doesn't stream Apple Lossless.

 

Other than this I can recommend it.

 

I found it online.. just google it. It's free :-)

Posted on: 07 June 2012 by Matthew Thompson

Hi All,

 

Until last week I had no problems with my UQ bought just before Christmas, used with my iMac, Eyeconnect and n-Stream on a wired network. It all worked straight out of the box.

 

Now I am getting "no servers" or internet radio, I can not see anything that has altered on my system except Flash player got upgraded, though this should not have an effect.

 

Matthew

Posted on: 07 June 2012 by Matthew Thompson

Just got mine working again by going through the network settings on the UQ, I did not change anything but just scrolled through the items. I do not understand but it worked.

 

Matthew

Posted on: 23 June 2012 by Vikas
I was using Playback successfully (more or less) till recently but this weekend I find I can't do connect at all.  I received a message asking if I wanted to upgrade the Playback server, which I did, but this did not fix the problem either!
 
 
Originally Posted by lokikontroll:

Playback is now not working at all.  It wont recognise iTunes which is baffling because I purposefully kept Playback and deleted all the others because this was the one that seemed most reliable (with problems though).  

 

Fwiw, I have actually emailed Playback support twice about the problems I have been having and received zero replies.  Do you have the email address of that Yazsoft Project Manager by chance?

 

Posted on: 24 June 2012 by Tog
I too was very disappointed with Mac UPnP servers - I started with the then recommended EyeConnect and experienced a frisson of surprise that for the first time my Macs were behaving like PCs and really struggling. Of course as has been pointed out 1. Apple aren't focused on audiophiles and 2. They have no interest in supporting what they regard as a chaotic UPnP standard. You have to think your way around the issue You can use iTunes and Audivana to directly play music via a great dac or find a non mac way of streaming via UPnP. For me Vortexbox was a great solution as it means I can build my own Intel based servers that will work seamlessly with both my Macs and Naim gear. Rip on a Mac, drop into a folder on my VB server and play. To be fair I'm being picky as you can easily rip on the VB server equally well. Next stop building a VB based player using SOtM components and playing with the latest class D amps. Tog
Posted on: 24 June 2012 by Vikas
The problem with that is I can't play stuff I bought on iTunes.  AT present I'm thinking of hooking one of the new Airport Express devices to the SuperNait and just using Airplay.  Ope perhaps plunging for a Nait server.  Playing through iTunes just keeps everything is sync effortlessly but at present the whole UPnP thing is itself so much effort... 
 
Originally Posted by Tog:
I too was very disappointed with Mac UPnP servers ... For me Vortexbox was a great solution as it means I can build my own Intel based servers that will work seamlessly with both my Macs and Naim gear. Rip on a Mac, drop into a folder on my VB server and play.....
Posted on: 24 June 2012 by james n

Vikas - playback works great for me - I'll post some screen grabs of my settings.

Posted on: 24 June 2012 by Vikas
Well interesting.  I uninstalled Playback and reinstalled the previous version 1.8.11 and everything seems to be working fine now.  Maybe I was wrong initially when I thought it stopped working before the upgrade.  It looks as if it was the version upgrade that created the problem.
 
Strange thing is that I'm using OS X Lion 10.7.4 so the new version of Playback 1.8.12 should work but it doesn't.  The older one does though.  I hep Yazsoft get this fixed before the abandon the old version! 
 
Originally Posted by james n:

Vikas - playback works great for me - I'll post some screen grabs of my settings.

Posted on: 24 June 2012 by Vikas
STill, James, screen grabs may be useful for me if do post them.  Thank you.
 
Originally Posted by james n:

I'll post some screen grabs of my settings.

Posted on: 24 June 2012 by Vikas
As I typed that message I wondered if reinstalling the newer version would make that work aw well and maybe I should wait before posting the message.  Well it does.  I downloaded 1.8.12 on my MacBook and it seems to work.  Still I think I'll leave the old one running on the Mac Mini server - why mess with it when it's working :-|
 
 
Originally Posted by Vikas:
Well interesting.  I uninstalled Playback and reinstalled the previous version 1.8.11 and everything seems to be working fine now.  Maybe I was wrong initially when I thought it stopped working before the upgrade.  It looks as if it was the version upgrade that created the problem...
Posted on: 24 June 2012 by james n

 

 

Posted on: 24 June 2012 by Vikas

Interesting.  I had not bothered to deselect Videos and Photos though I should because I only use Music.  I wonder if it will affect anything in terms of performance beyond removing the choices from the n-Stream app.  I should also select "Update Play counts"!

Posted on: 24 June 2012 by pcstockton

J River on MacOS???  I think it will be here soon.

 

http://yabb.jriver.com/interac...ex.php?topic=72833.0