When will solve the chinese fonts issue ???

Posted by: marcobb on 26 June 2012

Hi Naim,

 

My NDX display many fonts still is "?", but Linn streamer has not this issue.

 

When will solve the "?" fonts issue ?

 

Please improve your software quality, make it equal to the hardware product. 

 

 

Posted on: 26 June 2012 by TJ

Hi,

Would it be possible to send us the files that are causing you trouble? It would help us to analyse what is going on.

Posted on: 27 June 2012 by marcobb
Originally Posted by TJ:

Hi,

Would it be possible to send us the files that are causing you trouble? It would help us to analyse what is going on.

Hi TJ,

 

What file are you prefer i send to you to analysis ?

 

The "?" issue is the system cannot be display the Chinese font.

 

Regards,

marcobb

 

Posted on: 27 June 2012 by Ultramanzero

Well, at least your NDX can display most of the chinese word, my Unitiserve display none!

Posted on: 27 June 2012 by engjoo

Same here. Needs more improvement in Asian language support like the display of Korean, Japanese characters. Some chinese characters, even the simplified versions cannot be displayed. For a product that cost so much, it is a shame.

Posted on: 28 June 2012 by shing

my hdx can't even display a single measly chinese character.. Naim please address this concern ASAP. 

Posted on: 28 June 2012 by totemphile
Originally Posted by engjoo:

Same here. Needs more improvement in Asian language support like the display of Korean, Japanese characters. Some chinese characters, even the simplified versions cannot be displayed. For a product that cost so much, it is a shame.

A shame? Don't think so. In fact I think it's quite normal and to be expected. How many Chinese characters are there? About 40,000, with the average university graduate knowing about 10,000! In any case, Naim is a UK company and I would have thought that not too many people there speak Chinese let alone know Chinese characters, or Japanese, or Korean. So any way you look at it, providing this type of support is bound to be a challenge. Hence, anything provided should be perceived as a bonus but don't expect it to be 1st priority. With all the other stuff going on there are likely to be more pressing issues. Don't like it? Well, I guess you just have to get in line, there's already a queue half way around Salisbury. Patience is the Naim of the game. Hopefully your Naim sounds pretty good, even with some missing characters

Posted on: 28 June 2012 by osprey
Yet, money nowadays is in Asia so the future lies there meaning that their fonts could really be more important than we expect very soon.
Posted on: 28 June 2012 by marcobb
Originally Posted by totemphile:
Originally Posted by engjoo:

Same here. Needs more improvement in Asian language support like the display of Korean, Japanese characters. Some chinese characters, even the simplified versions cannot be displayed. For a product that cost so much, it is a shame.

A shame? Don't think so. In fact I think it's quite normal and to be expected. How many Chinese characters are there? About 40,000, with the average university graduate knowing about 10,000! In any case, Naim is a UK company and I would have thought that not too many people there speak Chinese let alone know Chinese characters, or Japanese, or Korean. So any way you look at it, providing this type of support is bound to be a challenge. Hence, anything provided should be perceived as a bonus but don't expect it to be 1st priority. With all the other stuff going on there are likely to be more pressing issues. Don't like it? Well, I guess you just have to get in line, there's already a queue half way around Salisbury. Patience is the Naim of the game. Hopefully your Naim sounds pretty good, even with some missing characters

Then, why Linn no this issue ??? 

Posted on: 28 June 2012 by Claus-Thoegersen

I guess this is not an issue of having the hardware UI translated into all languages, but of course you should expect the device is able to show title, and names correct, after all as I understand it at least all servers are based on a special version of Windows xp, and as far as I know xp should be able to handle these languages. With the servers sorting of artists is also an issue, even with the 3 danish letters sorting and displaying does not work, but of course with only 3 letters this is not something to push hard for a solution for.

 

I would guess with the streamers some of this should be done by the upnp server software?

 

Claus

 

Posted on: 28 June 2012 by Gale 401

The characters in my Chinese do everything by numbers.

Stu.

Posted on: 28 June 2012 by Claus-Thoegersen
Originally Posted by Gale 401:

The characters in my Chinese do everything by numbers.

Stu.

I am not sure your anser makes the OP happy, on the other hand maybe since I do not  understand  it!

 

Claus

 


 

Posted on: 28 June 2012 by Zinger
There are too many Chinese character types. Big5, Unicode etc. find out which one Naim supports and covert all the tags via a program on batch I guess
Posted on: 28 June 2012 by marcobb
Originally Posted by Zinger:
There are too many Chinese character types. Big5, Unicode etc. find out which one Naim supports and covert all the tags via a program on batch I guess

It was not the end user responsibility , Naim should cover it

Posted on: 28 June 2012 by Zinger
As for being patient ... I disagree. Naim specifically rolled out a Chinese version NDX (the box has "CN" instead of "UK" on the label). With a streamer that's costing 3000 quid, I would expect the product to be very well put together. We are listening to music, but user experience is as equally important here. It's like saying it is okay for the Ferrari to have power windows that don't work too well on the right hand drive versions, just because steering wheels on the left side of the car in Italy. What's offered out should work properly. I'm sure having the right Chinese/Korean/Japanese characters is quite low on the totem pole, but that doesn't mean users don't have legitimate reasons to expect the characters to display properly. After all, displaying Asian languages on computers have been around for a while. That's not exactly asking developers to invent something new from scratch.
Posted on: 28 June 2012 by Zinger
* I meant. I disagree with how it should be expected to have characters not working. But yes, need to be patient Anyway ... I get really annoyed when Asian characters show up as ?????. Even if I don't understand the language, at least I could get someone to read for me or translate on the Internet.
Posted on: 29 June 2012 by Jon Myles

I would have thought if you were launching a prestige product in a Chinese-language territory with associated dealer support etc you would ensure the fonts worked.

It just seems blindingly obvious to me. If not, then the supposition has to be that someone at Naim took the decision: "Hey, the fonts don't work properly but we'll launch it there anyway and tell them we're working on the problem if they complain."

Not something I'd be overly impressed with as a customer. 

Posted on: 29 June 2012 by Zinger
To be fair to Naim's team, Asian fonts are quite difficult to handle. There are just too many encoding methods and ways to go wrong. So it's difficult for them to cover all possible permutations. They just need a way to take in submissions for bugs related to Asian languages ... That's all.
Posted on: 29 June 2012 by Jon Myles

Zinger,

 

That's a fair comment. But I'd have to ask: If there are iPhones that can do this, laptops produced by Apple, Dell etc. and no end of other computer products where is the problem?

It's obviously not an issue that has a great deal of relevance to me.

But, I'd have thought it would have been sorted before the launch of a product in a particular market.

But I admit I'm no expert and there could well be more to it than I know.

Posted on: 29 June 2012 by totemphile
Originally Posted by Jon Myles:
But I'd have to ask: If there are iPhones that can do this, laptops produced by Apple, Dell etc. and no end of other computer products where is the problem?

Well, Apple has some U$100 billion in cash lying around, I'm sure their access to resources cannot be compared to Naim's... Could be part of the reason?

Posted on: 29 June 2012 by totemphile
Originally Posted by Zinger:
As for being patient ... I disagree. Naim specifically rolled out a Chinese version NDX (the box has "CN" instead of "UK" on the label). With a streamer that's costing 3000 quid, I would expect the product to be very well put together. We are listening to music, but user experience is as equally important here. It's like saying it is okay for the Ferrari to have power windows that don't work too well on the right hand drive versions, just because steering wheels on the left side of the car in Italy. What's offered out should work properly. I'm sure having the right Chinese/Korean/Japanese characters is quite low on the totem pole, but that doesn't mean users don't have legitimate reasons to expect the characters to display properly. After all, displaying Asian languages on computers have been around for a while. That's not exactly asking developers to invent something new from scratch.

Zinger, bottom line, the NDX plays nice music, UI is being worked on, two choices, don't buy or enjoy and stop moaning. But it's good to know people have something to get worked up about, while millions in Africa are dying of hunger. More import things in life than some ? marks in your display. Maybe a chill pill and some patience will do the trick or as the Confucius used to say: Man, man lai...

Posted on: 29 June 2012 by Jon Myles
Originally Posted by totemphile

Bottom line, the NDX plays nice music, UI is being worked on, two choices, don't buy or enjoy and stop moaning. But it's good to know people have something to get worked up about, while millions in Africa are dying of hunger. More import things in life than some ? marks in your display. Maybe a chill pill and some patience will do the trick or as the Confucius used to say: Man, man lai...

 

Absolutely. And I'm sure if you bought home a £3,000 product and the display read ????? there'd be a shrug of the shoulders and a never mind.

Posted on: 29 June 2012 by DrMark

I think if a company is going to roll out the product it should work properly for whatever language support they claim.  If not, better to just leave it in English or other languages than to claim support for Asian language and not deliver.  Especially at these price points.

 

As for "more important things", I guess we should all be selling our Naim kit and sending the money to feed the starving, so be careful about that glass house we're all living in...

Posted on: 29 June 2012 by totemphile
Originally Posted by Jon Myles:
Originally Posted by totemphile

Bottom line, the NDX plays nice music, UI is being worked on, two choices, don't buy or enjoy and stop moaning. But it's good to know people have something to get worked up about, while millions in Africa are dying of hunger. More import things in life than some ? marks in your display. Maybe a chill pill and some patience will do the trick or as the Confucius used to say: Man, man lai...

 

Absolutely. And I'm sure if you bought home a £3,000 product and the display read ????? there'd be a shrug of the shoulders and a never mind.

Jon, I am primarily using my Sonos ZP90 into nDAC/555PS, all working fine here, no ??? in sight 

 

I do like the new Rovi metadata functionality on nStream though, very neat. Is that available in Chinese, I wonder?

 

Will sell my ND5XS nevertheless and stick with the ZP90 for now, sound wise there isn't anything between them to my ears when feeding the nDAC...

 

 

Posted on: 29 June 2012 by totemphile
Originally Posted by DrMark:

As for "more important things", I guess we should all be selling our Naim kit and sending the money to feed the starving, so be careful about that glass house we're all living in...

Could be one option but I doubt it would change much. Taking a look around in the world and putting things into perspective is certainly sensible tough. But people are free to moan, I guess it's human nature. Not the path to contentment though, if that's of any importance.

 

my two pence...

Posted on: 29 June 2012 by Jon Myles
Originally Posted by DrMark:

I think if a company is going to roll out the product it should work properly for whatever language support they claim.  If not, better to just leave it in English or other languages than to claim support for Asian language and not deliver.  Especially at these price points.

 

As for "more important things", I guess we should all be selling our Naim kit and sending the money to feed the starving, so be careful about that glass house we're all living in...

 

Agreement. Either make sure it is right (especially at higher price points) or make it clear it is not a function and let the buyer make their mind up.

 

And as for Totem's "More important things" argument.... well, we can go round in circles with that forever.

Suffice to say, I've never yet met one buyer of of relatively expensive products (whatever they may be) who would just shrug their shoulders when they don't work as specified and said: "Ah well, there's worse things in the world. Never mind. I'm sure they'll get it right one day."

 

Might be a good strategy though when people telephone to complain:

"Ah, yes. We were going to make sure that worked but decided to donate the money it would have cost to solving starvation in Africa instead. Do you mind?"