When will solve the chinese fonts issue ???

They probably would.

What I am saying is, we all know Naim's streaming products/software as well as nStream and nServe are work in progress. So IMHO people should have based their buying decisions on sound quality and sound quality alone, knowing Naim has some catching up to do. They'll get there in the end, I am sure. If that's too much for you, then go with Linn or whoever, funny enough lot's of people don't, so there must be a reason why. Could be SQ, in which case they are in the right place, slightly ahead of time or behind as it were, depending on what measure you apply.

In any case, it's not as if no Chinese characters are dispalyed, it appears they are as seen on the picture. So it's more like some bugs, all software have bugs even MS or Apple's.

I am completely at ease, whoever isn't, well, tough luck, maybe they had better stick with CDs if they can't accept compromises or waiting times.

Sorry, just MH&HO

Best

tp

TP,

Yes, I agree with you there on some points. But us forum users are a small part of Naim's present and future user base. I'm not sure a new Naim buyer going into Sevenoaks would be partial to splashing their cash if they are told the nStream and nServe are "a work in progress".

Less so, if they are then told software upgrades are coming for their Uniti/NDX/NDS etc - oh, but you'll need an RS232 port. And a Windows machine.

Yes, there is the sound quality. And it is special.

But Naim itself is also selling the products on convenience as well. If you do that, then you really do have to deliver. "We" may know Naim's streaming products are a work in progress. But not sure how you let new customers know that without them thinking: "Well, I'll wait until it's matured then."

My humble opinion. And, yes, I'll live with it because I love the sound and know Naim will get there.

But for the future I do want others to buy the gear too! 

Point taken Jon, us here are probably the minority, for sure. The way I see it Naim are trying the best they can, they are not perfect, some things could be handled better, but given their size they are doing an awful lot of things really well. Plus, it's a commercial business, by definition their priorities are not always the same as that of every single customer, bound to upset some along the way, same with Apple, BMW, Mercedes - name one company that doesn't have consumer issues. It's part of the package. Been a very happy customer so far, no complaints what so ever from my side, still think Naim is quite special in many ways. But maybe I have just got lower expectations than others or possibly a higher threshhold when it comes to all things annoying. I would like to think it's the latter but who knows.

Cheers

tp

Is it only Chinese fonts problem? Other languages with special character sets (Cyrillic, Greek) are showing without problems?

btw

The is no need billions in the bank to solve such  problems. Linux which is certainly underfunded and no desktop commercial product has  resolved these issues many years ago.

Font problems surely are annoying but give Naim some time, they are not Apple. And Chinese products aren't always perfectly translated to Western languages either.

To be honest, I don't think that matters. Naim products are better than ones designed here and made somewhere else; design and build under the same roof assures quality control. However, if you want folk in China to buy your products then surely you have got to support the Chinese language. I am concerned that Naim have put out another streaming product and yet have some major problems with the existing range. I really think they need to up their game. They make great sounding products, but making them a pleasure to use for all customers is important too. 

These guys are having a rotten user experience with their not inexpensive kit - OK if it said on the box does not support Chinese language then fair enough, but I'm not sure it does. 

Totem,

I agree with a lot of what you say. Naim is very special in many ways - and us converts are prepared to give them some leeway due to the sound and our knowledge of their customer service.

However, as said - new customers may not be so forgiving and be less than happy when a product isn't what they expected. And I'm firmly of the view that the more customers Naim has the better.

Now Naim has embraced the computer audio sphere (can you embrace a sphere?) the fact is the user interface becomes as important as the sound to the whole experience. After all, convenience was one of the prime reasons CD caught on so quickly.

I actually think us long-term hi-fi enthusiasts are a little more forgiving of operational foibles because of the whole history of the industry. Newcomers brought up with iPods, Macs etc. perhaps not so.

Cheers

Jon