HDX software version 1.7a now up

i also have the upgrade failure on my hdx pc display when upgrading from the 16g to 17a.

without the external display there is no user info on what is happening in the background.  

tried with remote and front panel off buttons, still fails to upgrade 17a

What does the front display say ?

"upgrade failure" after starting update msg

took a picture if i could find out how to post it!!

it all works and plays music via remote, f panel, ipad and dtc.  the new dtc complains about the software version and recommends downgrading to the previous version

...so what happens when you power down with handset then switch off at rear, then count to 10, then switch back on again?  

(as any computer expert will tell you, the counting to 10 is important)

... does it resume the upgrade then go to the home screen?   If so, do the power down thing once more;  if not, call Naim tomorrow.

My biggest issue is burning the files to cd's.  Both my work PC and home Macbook Pro are drive-less.  I may have to pick up an external drive just for this sort of thing. 

You can ask your friendly dealer to provide the discs, at least that's what I did. 

Regards,

Michel

Yeah. Dealer will supply. No worries.

Bart...I was lucky enough to have bought one of the last iMacs with a disc drive. Previously, I could not update the last 1.6d upgrade on my UnitiServe SSD, so my unit had to go back to Salisbury, and they fixed it. I'm peased to say that I have just completed the TWO PART (Two separate discs) upgrade to 1.7a.

David

P.S.

If Bart, or anyone else that does not have a disc drive on their computer, and would like my upgrade discs. Just say the word!

Bart et al  ...

Preferably ...

- Use a high quality full sized CDR burner (I use a Lacie 301484U)

- Avoid using lower laser powered laptop burners (and the cheapo portable drives with same)

- Burn at slow speed (it's still fast for this small a file)

- Use quality CDR media that is reasonably fresh!

Doing things by of the above method has resulted in 100% upgrade success with countless Naim Servers I've handled ...

OR wait til you can get an update disc via your dealer.

(Bart, I can include a set of discs for you when I send your 555PS-DR back shortly)

To everyone reading this ...

Indeed, having the best quality CDR burn will help to avoid some of these upgrade failures.

Maybe a retry with a disc that's home burned will work ... and maybe not.

In every way - Playing safe is always the best policy with these machines

By same token, do-it-yourselfers should follow the upgrade instructions 100%.

And please:  No short-cuts, no is it alright if's, and no "I've done this before so I don't need instructions"

style winging it!

Simply work through the instructions line by line like a robot every time and you'll avoid having to kick yourself

Cheers,

Chris

USA Naim Service Manager

AV Options

Chris..if you offer your customers a service to upgrade their servers, then good on you. 

The dealer in Cambridge that I bought my UnitiServe from, didn't have a clue about upgrades, or anything else for that matter, which is why I had to send the unit back to Salisbury, via a different dealer!!

Chris:

I must take issue with your comments. If Naim provided complete and concise update instructions then I think quite a few of us would not have update failures. I.e. I have a Unitiserve SSD, the instructions downloaded with the 1.6g and 1.7a updates were for the HDX. I did a scan of the naim website but could find no other specifically for the Unitiserve.

I've been a Naim user for over 30 years and have really not had any issues with any products until I invested in a unitiserve. The build quality of the product is up to naim standard and so of course is the sound quality. However what leaves a lot less to be desired is the whole aspect of product support from a software aspect. Here Naim have dropped the ball in my opinion. I have had good support from Phil and have resolved issues, other times when dealing with someone else it has been quite offhand.

Your advice to follow instructions and use good quality CD R's etc is of course sound. But the fundamental  aspect of having a half assed set of instructions to do the update is not good, especially considering the minimal investment of time it would need for Naim to issue product specific procedures. 

I'd be interested in dealers opinions if everyone decided to take their servers in to the shop for updates.

Tim

Hi Tim,

I quite agree, in that  it would be nice if Naim had submitted for download, PDF's where "HDX" were replaced by "UnitiServe" in every occurrence, and where "close the drawer" were deleted, and "remove the disc from the drawer" were replaced by "remove the disc from the slot"  ... but I don't see any other changes needed to guide the user through all necessary steps for any of the Naim servers.  It would be more reassuring for UnitiServe updaters to know for sure they are doing things correctly with a document labeled UnitiServe, I can understand that ... and I should think that Naim (or their website handler) will add those docs soon.

I don't think then, that the instructions as they stand are leading to failures, and I stand by what I said for those who are thinking of doing without them and not being as cautious as it looks like you were.

I will add a couple of notes though while I'm thinking of it ...

Instruction #1 is to turn the server on. I would add that if your server is already running you need to power down the server and be in a position to turn it on and thus be able to execute that very first instruction. i.e. you need to reboot the machine before initiating an update if it's already running.

I might also add, when the home screen comes up, don't execute any other function than a system status view before feeding the firmware disc (which should be done without delay).

... if you are saying it wasn't til a third attempt you got success with 1.7a (with the same disc?), with all due respect it was plausibly a case of a problem with your firmware disc in this case. There are other possibilities, but I don't think we should rule out a marginal firmware burn.

I too have a unitiserve that has gone tits up since doing this update, is it too much to ask for a little more support from naim on a 2k unit, i am not impressed in the slightest, poor dealer support up to now also.Also why do naim release these update close to a weekend when there is no or lttle support available?

There should be separate instructions for unitiserve over HDX, both different units and if you are not computer savvy makes it more difficult to sort out issues that arise.

Why can't these updates be done as a download over ethernet?

So where does this leave me Naim with no unit that works?

Hi Maze

I totally agree with you. Occasionally, I get the impression that Naim think we are all computer & software wizards, (It's evident though, that some are). Just because we own a Unitiserve SSD and a NAS, does not mean that we are all software 'savy'!

Our computers are updated via the internet, why can't the Unitiserve & HDX be done that way?

Can you imagine, the state that most members of the public would get into, if they had to burn an iso disc image first, to update Windows every time?

Chris. Sorry I didn't spot your question. If it's not too late:

Manuals and Downloads

Software Download/Update

Desktop Client
n-Serve for Mac
NAS Simulation Tool
Set IP Tool
Software Version 1.7a Update
Please ensure you read and follow the accompanying instructions carefully before applying this update.

Can you imagine the public reaction to flexing the ethernet cable to the nas?

When you start the update you run the risc of getting into problemks, that is no different than updating a mac, pc or Smartphone.

Claus

Maze...

Unfortunately, you may  have a power supply (external power brick) that's not regulating voltage properly . While the server may boot OK, if there is a fluctuation in the brick voltage output while it's running it could  have consequences. This is especially true during a firmware update where consistent power maintenance is critical. By the same token, if there's a sufficiently long voltage drop or cut in your house power while the update is in progress, it could have similar consequences. However, in my experience that's not typical in the UK.  The same caveat / risk goes for just about anything you apply a firmware update to... unless it's got a fully charged battery (like a laptop) or an un-interruptible power supply (UPS). A UPS does a good job of  immunizing electronics (with hard drives especially) against "brown-outs" * as they're called in the US or sudden stoppages (which are frequent here during electrical storms).  FYI, due to our diabolical 120V power consistency in the US, I only work on Naim Servers while they are hooked up to my UPS. I also avoid working on servers during electrical storms!  Power considerations are probably a good part of the reason that I've had so few issues with updates, music migrations, and all sorts of work on Naim servers.  Under ideal circumstances then, a safe power source reduces risk ...

*  Brown-out :   I guess it's called this because for example when a ton of Air Con units happen to turn on at the same time, the lights can go dim for a few secs!  I remember when living in the city of Chicago that there was a problem with window AC Units all competing for juice off the same apartment building electrical box... and when temps hit 100F it was brutal for the electric company to maintain sufficient power.  The lower than UK 120V power is also more susceptible to voltage drops as current draw is doubled for the same device in comparison with the UK.

Sorry Harry, if you intended this message for me I'm not sure what question you are referring to?

Please use a quote to clarify

Cheers

Chris