Lost Music Store

Hi Harry,

I've had this issue also, a long time ago. It was quite easy to solve in the "Manage Music Store" menu via the HDX itself. It had something to do with pointing the HDX to the Music store again.

Hope this helps...

Regards,
Michel

Harry email Phil Harris at naim support in the morning I think it could be an ip address issue

Thank you all for your suggestions. I appreciate them.

And thanks to Paul for your suggestion. I will do that. I am wary of troubling people with issues that may not be related to their equipment (I suspect something on the NAS has changed for some reason - hardly your fault) but I do need help. It's making me sad and weary.

Cheers

Presume you  have had contact with Phil.?

At present I am running a back up of my MQ folder from the NAS to my PC over the network. Just to be 101% sure I've got an up-to-date copy stored independently of the NAS. This is going to take a couple of days. When that's done I will be able to reconfigure NAS settings under instruction without killing the back up process. I hope that makes sense. I'm probably being over cautious. But I'll get that done before I contact Phil. Thanks again Paul, I really do appreciate and need the help.

Harry,

Can you email me directly at phil.harris@naimnet.com so that I can arrange with you to take a look at your setup and diagnose the issue?

Phil

Thank you Phil.

My thanks to Phil for very patiently fixing this. I have no idea what the work entailed but everything is now restored and I really can't thank you enough.

Cheers

It was an IP issue. Much more than that I can't say without veering into areas I don't fully understand. Breaking down the system and turning the NAS off to install the Fraim resulted in another IP being assigned to the NAS when it went back up. The old IP was cached by the router and Phil remotely fixed the IP of the NAS and told me how to clear the router cache. With a fixed IP the NAS should now be visible to the HDX all the time.

A side benefit of only having a couple of USB sticks to play for a few days was that the Fraimed system had plenty of time to warm up and delving back into some favourites this evening brought some unexpected surprises. Separation and scale have grown. So much so that I'm now over bassed and the speakers will have to be retuned. I attribute this to the Fraim (obviously) and the fact that the 300 had to sit atop the 300PS in the old rack because it was impossible to do anything else. They now have a level each. Any who read this can laugh all they like but I'm here to tell you the differences from going from QS to Fraim and getting everything on its own tier are not small. Not remotely. PLs have arrived for the 300PS, Supercap, HDX and nDAC. I'll be picking them up next week and that will probably shift everything again. It's all go here!

I just wanted a nice rack. I didn't expect to hear much difference if any. What a nice surprise.

*chuckle* The phrase "it's an IP problem" is a bit like someone seeing you walking to work for a change, asking what's wrong with your car and you saying "it's broken". :-D

Harry's issue was that his NAS was set to a DHCP address rather than a static (or reserved) address. What can then happen is the NAS - when it reaches the end of it's DHCP lease - *CAN* be issued a different IP address by the router which, if that happens whilst it is being accessed, effectively sees the NAS vanish as far as the HDX is concerned. Usually the router will try to issue the same IP address to any DHCP client when it reaches the end of its lease but this cannot always be guaranteed - that's why normal networking practice for any device that offers a service on a network (router, printer, fileserver etc.) is to set it to a static (or reserved) IP address.

The HDX requires that its stores don't just vanish from under its nose which is why we recommend that NASs are set to static IP addreses (outside the routers DHCP pool of course), that folders used as stores are not accessed and modified by other users or processes and that NASs aren't turned off and on whilst the HDX is in use.

What happened in Harrys case is that the NAS had changed it's IP address or had been turned off - I suspect whilst the HDX was turned on and was doing some housekeeping - and this had caused the IP address that is held by the HDX and the IP address of the NAS to become mismatched. I remotely set his NAS to a static address, cleared out the database on his HDX with a software tool that we have and reapplied the store from the NAS however the router was still caching the WINS name of the NAS as being at its old DHCP address rather than it's new static address so a quick reboot of his router cleared that.

Phil

You're a star Phil. My system is a kind of altar - music is that important. We're a happy house again. Over the years a small number of issues have cropped up with Naim equipment and the technical support, not to mention the effectiveness of the remedy has been superb. Thank you very much.

No - the "database rebuild" option on DTC is more of a "rescan internal store".

The tool I used is an internal one which we use here which clears out the details of any previously defined shares and stores ...

Phil