error message on HDX-SSD

Posted by: Saavedra on 07 February 2011

I've just bought and installed the hdx-ssd and I'm having some problems. First of all I often get the following error message: Program memory is very low. You must select one task to close or increase the amount of program memory, if available. Convert some storage memory to Program memory (You can use the system control panel to adjust memory later). So exit this window I have to shut the machine down and then turn if off and back on on the switch. Can anybody explain me why this happens and what to do about it. Thank you

Posted on: 07 February 2011 by Phil Harris

Hi, first things first - has your network share that you are using as a store been set up correctly?

By this I mean is the NAS set to a static (or reserved) IP address rather than DHCP? (And if it is set to a static address that address is outside your routers DHCP pool?)

Is the network share set to have full guest access with no password and username?

Is the network share being used for the exclusive use of the HDX and not being used / scanned by any other users or applications?

Cheers

Phil

Posted on: 08 February 2011 by Saavedra

Hi Phil; thank you for your quick response.

I've spoken with my retailer and it turns out they've sent me the wrong gear. Until now I've attached a BUFFALO HD-EU2 : JustStore Desktop, to the network, but now they are sending me a naim-approved NAS-drive as a replacement. Hope this will solve the problems.

I'm kind of worried though as I keep getting the same error message - even without the HD-EU2 attached to the network - each time I try to scan or manage network from the front-panel of the HDX; the error message described in my first message. If I try and scan for network-shares using the desktop-client I get the following error message:

Hard disk player is currently busy. Please try again.

I'm a mac user and using a timecapsule and a airport extreme for my network and it was after I tried to follow the naim-guide for setting up Itunes for mac on the HDX that the problem initiated.

Can I do anything to solve the problem - is it possible to reset the HDX to its basic settings? - or should I just wait for the new NAS-drive to arrive.

Thank you in advance

Posted on: 09 February 2011 by Phil Harris

Hi,

I'm sure that the Buffalo NAS *IS NOT* the issue that is causing your error message in this instance - do you have a Windows PC anywhere that I can use to log into and take a look at your HDX remotely? (It is possible using your Mac but rather awkward so a Windows PC would make it a lot easier.)

Can you drop me an email direct at phil.harris@naimnet.com to arrange further (as per the sticky at the top of each forum section, it's much quicker and more effective to give support directly rather than trying to do support through the forums)?

Cheers

Phil