iRadio disappeared

My Qute2 is working fine tonight, but I have had problems over the last few nights with it. I would suggest turning the unit off for 10 minutes. It has become a bit hit and miss in my experience.

Hope you get it sorted out.

Hmmm, I wonder what's going on here. Anyone else have any theories as to likely causes?

No doubt unconnected, but the various Radio Four streams have disappeared from iTunes radio over the last two days.

Not a problem as I can go through the BBC web-pages to get it, and strangely the Radio Three hidef stream is still working and listed in iTunes. Very odd!

ATB from George

See the other thread "Naim Choice blank on NDX". It seems to be a Vtuner problem as if you navigate past Naims Choice the other lists of stations work. You can find eg Radio Paradise by going to country then California - not as good SQ as the 320 feed on Naims Choice but listenable. There are a few recent threads about Iradio being unavailable.

I've contacted Naim about the ongoing Iradio problems but they are of the view that it's an internet issue that affects an insignificant number of people and nothing to do with them. Not impressed - they seem to care as much about internet radio as they do about Android!

Thanks, Pev. Thanks to your post, I have now established that a few stations do seem to work, but not the ones I actually want like the hi res Radio 3 feed, and even Naim's new radio station. Ironically, Linn's stations do work. So how can I get this fixed, anyone?

One possibly related issue. Has anyone managed to login to the vTuner web interface recently? When I try I am only redirected to the page which says that the cookies should be allowed. I have done so (although I do not like the idea) but no joy.

I've just been into my dealer to report the problem, and they're having the same difficulties with their SU. So, I'm relieved it's not just me, but still in need of a solution, and curious as to cause. They're obviously taking it up with Naim, so I'll report further when I have news.

A little further info: Naim's Choice is completely blank, along with most of the stations that would normally populate it.

My dealer reports that VTuner is faulty, Naim are aware and are dealing.

I'm having the same problem. It started on Thursday night for me I thnk... was also an issue last night. Oddly, after attempting to coneect to iRadio, when swtiching back to UPNP I would get a "No Server" error... I had to reboot the SU to get it to find the server, but then if I tried iRadio again (to no avail) and then tried to switch back to UPNP, I would get the "No Server" error again. Not fun.

At present I have UPNP working, and will not endevour iRadio again until I get some positive reports that it is working.

What exactly is Vtuner? Is that a component inside Naim streaming products (i.e. would require a factory repair).. or is it something else.

Frustrating problem... makes me painfully aware of how much I enjoy Radio Paradise and how much I would hate to live without it!

So Naim have outsourced the internet radio. Why then is it taking so ...... LONG to sort it out? 

Yes, I have to report it's still not working. I don't mind Naim having outsourced it, but some quality of service standards - and a posting here by someone set Naim - would be nice.

Another one here with no internet radio on superuniti. Over the past few monthe there have been far too many instances of vtuner problems. One of the selling point of the uniti range was the access to the 320 radio paradise as well as all the other iradio features. This does need vtuner which begs the question, if vtuner out of business, how can the naim streamers pick up internet radio? Compare this to squeezebox and the way it handles internet radio.

I'm afraid Naim really need to give everyone a full explanation of the problems and consider how and alternative to vtuner could be provided. 

If Naim have really said it is an internet problem and nothing to do with them I would be surprised but also very disappointed. Not the sort of backup we have come to expect from them!

searching around the internet it does seem that Naim have not been the only ones with vtuner problems, though whether other users of the system are currently having problems is not so clear.

If Naim cannot sort this out then those who want internet radio will have to get it via PC or Mac and feed into a Dac of some sort to get decent quality - in which case why should anyone pay for a Naim streamer with internet radio that doesn't work.

Just take a moment to look at who/what vtuner is and who it provides internet radio to. It is not possible for Naim to sort it out.  It is an 'internet' problem and it is out of their hands. Look at who some of the partners are (Samsung, Sony etc.)? You think Naim can simply come up with another method if those companies can't/don't?

Andy

18 months ago I made a serious investment, to quench my thirst for music - a unitiserve, nd5sx, and the xps - plus a heap of decent cables.  Since then my love of music and joy in listening had taken on new strides in all directions.  In the last month the unitiserve has stopped working and is back for repair, the radio has vanished yet again, and I am starting to get seriously seriously disillusioned, and hacked off, at having this kit that is not fit for purpose.  I exaggerate perhaps, but can you imagine the epic revolt that would ensue if terrestrial television vanished every other weekend.  Regardless of the who and why and wherefore, this reliability issue needs a permanent fix NOW. 

But (a) Naim must have a service agreement with vTuner which the latter are failing to meet, and (b) in any event the least Naim could do is post something here letting us know they're aware and dealing. The silence from them is most unimpressive. Still not working, btw, at 00.00 on Saturday.

Well said Des.  I have to say that in the past I have had excellent service from Naim and have been moved to spend upwards of £60k with them over the years, but am getting disiilusioned with the iradio problems. Purchase of the SU was to be a toe in the streaming water with a view to getting NDS, but now I am not so sure.

Please give us an explanation at least, Naim. 

Just posted on the other iRadio thread. The problem is only affecting the Naim's Choice list. All stations are working fine via other routes. Listening to live BBCR2 via SU as I type.

vTuner is an internet service that Naim and others use. If there is a problem, it lies with them. Other manufacturers use other services such as TuneIn (Linn), so Naim are not alone in their use of a third party to provide this service.

Hope this helps.

Tony

So where do we find Naim Radio or Radio Paradise 320kb/s?

Yes, we put up with the sluggish response and dire user interface because of the higher bit rate and better sounding stations. Without those I might as well use Tunein Radio or Satellite.

Keith

I dont think ALL stations are working. I've got eg Radio 3, Paradise and Naim's 320k feed on presets. They don't work, and it can't find them elsewhere. I can get low res R3, but it's pretty poor.

I had 2 long emails which were friendly and concerned but basically denying it was their problem - I don't think it's fair to post them here  in public but if they were signed by Pontius Pilate they would have been right in character!

Naim need to get their head around the concept that they are now not just selling boxes but also the services that make those boxes usable  and that includes internet radio and Nstream. Applying some of their legendary quality control to those aspects would be more than welcome!