ND5XS/n-Stream problem

Hi Marcin

A few things to consider, to get the ball rolling....

Is your ND5XS talking to your router ok...  can you access and play internet radio stations using the front panel of your nd5 ? if yes, you should be set up ok.

Maybe try a wireless connection if possible, see if iphone picks that up.

Also is the version of nstream compatable with your version of iphone?

thanks

Fretfan

Santa was also very generous to your local naim dealer.  Call them and they should come over to help you, even if the issue is totally related to your network.

Have you selected Auto connection in Inputs - Setup ?

Thanks for all the suggestions - yes, my ND5SX talks to the router fine, I can listen to internet radio without any problems.

One thing where the manual is a little vague is whether it is neccessary to enable wi-fi in ND5SX in order to use n-Stream. I tried to enable it, but ND5 tells me it cannot turn on wi-fi when there is a cable network connection. Is it possible that if I connect to the network via a cable, I cannot use n-Stream? That would be very disappointing...

I called my dealer, but they are not too familiar with ND5, they don't sell many of those...

Marcin Bruczkowski

www.marcin.bruczkowski.com

www.facebook.com/MarcinBruczkowskiAutor

Hi,

Using an IPad mini, you should see this screen in 'settings' showing the ND5, which automatically seen by n-Stream. If not, I would trash the n-Stream and download another one And try again.

Sorry, that's all I can suggest as it was all automatic for me.

Jason.

p.s. I dont have 'Stay Connected" on as it drains the battery quicker, I prefer the second or two it takes to reconnect over a quickly drained battery.

NStream will work when your streamer is on a wired connection. Wired is the best way to use it. I would kill the app, or delete and reinstall it. It will search for streamers, and then you need to select the nd5, which should appear.

Well done, Jason, that's the screen. You need to select the streamer. Just to avoid confusion, it's nStream, not nServe that you need.

Well spotted. Corrected.

Jason.

Is this a New unused ND5XS or a previously Used or ex dem

If its been previously used you may have to set DHCP to yes in Network settings

Thank you, Hungryhalibut. That's reassuring. I will follow the advice here and reinstall the app. If this is some incompatibilty with my iPhone (model 4S) I'm willing to buy an iPad mini for the sole purpose of controlling the ND5SX - I love the machine so much already (after 1 day of use)

It's brand new. But I checked anyway and there's no fixed IP set, DHCP is on. Anyway, if there was something wrong with the network settings I doubt it would play the internet radio. OK, I'll try to reinstall the app now.

BTW, this kit is pure MAGIC. It makes me listen to 10 times more music. I don't know why, can't put my finger on it - I'm a musician, not an audiophile - but it just makes me forget about the equipment and put on another record. And another...

Hi Gadz,

I also have the latest n-Stream app on my IPhone 4S and it works perfectly.

With regard the ND5, it is a lovely streamer. I am not sure your method of streaming but use a decent ethernet (if you can?), as that is the optimised way to stream with Naim And you will get the best results IMO.

Jason.

So far no go. I reinstalled the app and it simply doesn't detect any devices. Tonight, when my son comes back from school, I'll borrow his iPhone and repeat the experiment.

I have a good, stable internet connection at home, high bandwidth: 120mbps. The ND5 is plugged directly into the main home router. It plays Radio Paradise beautifully. And it's brand new, unpacked yesterday, and the only settings I changed was to change the time when the display is on, I didn't mess with any other settings. I may switch from wired internet to wi-fi just to see if it helps, although it can't be a long-term solution - I much prefer to use the cable...

My son's iPhone also cannot connect.

I guess the next step would be to go with my iPhone and the app installed to any NAIM dealer who has the ND5SX in the showroom. If it works there but doesn't work at home it would prove I have a faulty unit...

Very annoying

Is there anything else I could try?

It's still on them to help sort you out - the fact that your dealer doesn't sell many is their problem, not yours...

I know, but all they can do is have me ship the unit back for servicing or replacement, and I'd like to avoid the hassle (and several days or weeks without the music) if possible - what if it's something wrong that I'm doing, or some issue with my home network configuration...?

Or take your streamer with you and put it on the dealers network.  That would allow you to deduce if you had a faulty unit or your network at home was the culprit.

You could try switching your router off and back on...  see if that does anything...

hi,

i suggest to try another App for UPnP, for example plugplayer...if it can not find the Streamer but your NAS, then something is wrong with it!

best regards

PlugPlayer isn't free, but i downloaded something called ConnectR and that app also doesn't see my ND5. Which doesn't prove the ND5 is faulty - it may be something with the network settings...? One thing I'll have to try is to set up ND5 on wi-fi, just as a test. I'll do that later tonight.

I tried to switch ND5 to Wi-Fi mode, but failed: the remote controller doesn't have the $ symbol that's in my wi-fi router password. If I change the router password, I will have to change the passwords in 12 other devices at home that log in there automatically, not to mention the smartphones and laptops of all my friends and family who sometimes visit... not worth it.

I run out of ideas

OK, problem resolved.

Cause of the problem: ND5 was plugged into the main home router, while the iPhones use another router - a wi-fi router that is downstream from the main router.

I physically plugged the ND5 network cable into the downstream wi-fi router and now n-Stream can see the ND5.

This is not a fix, but a workaround, because I'd like to have ND5 plugged in as close as possible to the internet source, so it should be plugged in to the main router. I guess I will have to take a deep dive into the Wi-Fi router settings, it probably has some kind of firewall that is blocking this type of traffic from the next router up the line.

Thanks to all for your ideas and help! 

Glad you got it sorted (almost) Have fun

Do you really have two routers? What I do (following advice from my dealer, and here) is run a cable from the router to a switch. The server and streamer are plugged into the switch. I also have an airport express attached to the switch, which is accessed by the iPad I use to control the system. This arrangement isolates the system from other network traffic and seems to work very well.

I have two routers because the router provided by the cable company (the internet provider) is a little Cisco unit that has hopelessly weak wi-fi signal. So I had to buy a second router with strong wi-fi (a TP-Link) just to use as a wi-fi access point.

Now what you propose (isolating the audio portion of your home network via a switch) makes very good sense and I may do that one day... But maybe I should leave it just the way it is now?

Are there any detrimental effects of having the ND5 plugged into the second device in a chain, not the top-level router (the first device after the cable company modem)? The signal gets processed twice now before it reaches the ND5 - first by the main router, then by the 2nd router, only then it goes into ND5. Isn't it preferable to have it connected to the first router?

Attaching another router is fine, but you need to turn off the routing on one of the devices, its not recommended to have two routers on the same network, especially if they are both dishing out DHCP.

Turn the cisco router to modem only mode if possible and then attache the bigger router to it with ethernet cable.