New Forum Feedback - Part II

Posted by: Richard Dane on 10 February 2011

Part I can be found here: https://forums.naimaudio.com/di...ent/2129849663707021
Posted on: 06 March 2011 by Don Atkinson
Originally Posted by sbwallace6:
.... while we listen to customer requests for feature add-ons, changes, etc., ......  For the repeat questions that also seem like a good idea to us, well, those often make it onto future releases! 

Chaps (as Mick would say) looks like you have to keeps bangging on about things if you want them to be changed, or even stand a chance of them being changed. Seems like this even applies to all the things we used to take for granted on the old forum, but which never made it into the current version of this forum. Seems to be a tedious way to operate to me, but then i'm not an IT forum development expert.........

Cheers

Don
Posted on: 06 March 2011 by davidge

"no-one in his right mind would commit to s/ware dates until testing is finished you cannot be sure what else may have been disturbed"

Speaking with over 30 years software development experienceI have to say, sorry, but of course you can and the comment exhibits a lack of understanding of the software development process. For any change, big or small, the design process should address both the change and its impact on the system as a whole (i.e. including knock affects) and how much development work will be required. You also define what testing is needed to cover both aspects. Then you CAN specify how the long all the development and testing will take and can give a delivery date. Then you implement the change (including any software changes required elsewhere to accomodate it) and test it and other affected parts of the system. Then you deliver. Under no circumstances do you make a change and then see what knock-on effects it may have as implied by the above statement. Firefighting a knock-on effect will most likely raise another one and you end up with a series of ill thoughtout changes. Sure, you will encounter bugs during testing but should not encounter unexpected problems with functionality elsewhere as everything should have been designed-in. If that is how hoop.la operate then I would recommend that Naim drop them ASAP.

Posted on: 06 March 2011 by Don Atkinson
Originally Posted by Don Atkinson:
Originally Posted by BigH47:
Are breaths suitably baited?
only when I am told that the wasted space on the right hand side will be filled with dynamic, flashing, dancing adverts................

Cheers

Don
...."many a true word was said in jest". Thank goodness this wasn't one of them !

Cheers

Don

PS I think i've now got the message - the forum as it is now, is it. subject of course, to the odd little mod from time to time. Well, the "quote" and "search" were certainly essential features, astonishingly missing from the first release, but now thankfully included. Overall - well i'm dissappointed, but despite that, won't leave of my own volition. I can't see the situation arising, but if it did, I would be less thanhappy to recommend Hoop.la to anybody. Naim products on the other hand, well thats a different kettle of fish.....brilliant.
Posted on: 06 March 2011 by MilesSmiles
Originally Posted by Paul Stephenson:
...but we do need an iPad version with more control.


, thank you.
Posted on: 06 March 2011 by Paul Stephenson
"Then you CAN specify how the long all the development and testing will take and can give a delivery date."
Maybe if you have unlimited resource and no third party inter-actions and breaking no new ground.
best Paul
Posted on: 06 March 2011 by ewemon
All I am asking for is that everything on the forum works on Opera. Which it doesn't at the moment.



I still don't get the toggles in the Post Reply box.
Posted on: 06 March 2011 by rock100
Here in the rude and overly aggressive 'States we have a famous saying "Don't change horses in midstream"

I guess that's usually good advice but when your horse is dying and you are starting to drown, it's probably a good idea to find another ride.

Paul, We are not trying to tell you how to run your company - we are just trying to describe what's missing in the Forum. And the features we are talking about are not fancy new wish list stuff but things either missing from the previous forum or features very common on hundreds of other Internet user groups.

I know you view this group as an extension of your marketing effort. But to me and thousands of other customers it is not only a fun place to visit on a regular basis but an important place to express our love and joy for all things Naim. Why should anyone be surprised that it brings out responses that are so emotional?

With any big change, two weeks of complaints is expected..... Two months of complaints is a PR disaster.  There is a big difference is business between can't do it and because of cost, hassle, and an incompetent vendor I won't do it.......

Jeff
Posted on: 06 March 2011 by TomK
Originally Posted by Paul Stephenson:
"Then you CAN specify how the long all the development and testing will take and can give a delivery date."
Maybe if you have unlimited resource and no third party inter-actions and breaking no new ground.
best Paul
I'm sorry Paul but that's not the case. It happens all the time in the software world and there's certainly no breaking of new ground here. Software companies have to provide plans like any other businesses. If this is the sort of crap Hoop.la are feeding you they're even worse than I'd thought.
Posted on: 06 March 2011 by NaimDropper
Have been missing in action for a while, just stopped in to see what's going on here.
Not a fan of the "new" format, maybe it fits iPod Touch screens better.
I prefer the older format, easier to read at least. I suppose its too late to vote.
I just hope Naim did not have to spend any money on this, not up to par with the usual Naim image.
David
Posted on: 07 March 2011 by Mike-B
The link to "Naim",  the factory www has gone missing
Not the end of the world,  but annoying when you want a quick confirmation of box sizes

Will be nice when this is all finally finished
I have managed cmpy www in the past that included changing www designs twice & webmasters once & have to say that this Naim change is taking way more time & mess than I would have thought acceptable to anyone.
Posted on: 07 March 2011 by Paul Stephenson
Yes you maybe right about s/ware for forums and simple stuff like-rockets and Nasa and the like, my experience is more sound related I guess where we are engineering s/ware to find sonic advantages and as you know we dont like to stop reaching for the last musical note!
Posted on: 07 March 2011 by Paul Stephenson
Mike the Naim logo on the top left is now hot linked to the main Naim site,this gives us room to add more on the top bar.
Posted on: 07 March 2011 by MilesSmiles
Originally Posted by Paul Stephenson:
Mike the Naim logo on the top right is now hot linked to the main Naim site,this gives us room to add more on the top bar.

Paul, that's pretty cool but maybe it should look a little more like a button so forum newbies (and regulars) will be tempted to explore it. Would have never tried to click on it without you guidance.
Posted on: 07 March 2011 by Paul Stephenson
Understood, will look into it.
Posted on: 07 March 2011 by fixedwheel
Originally Posted by Paul Stephenson:
Mike the Naim logo on the top right is now hot linked to the main Naim site,this gives us room to add more on the top bar.
That would be the one on my "other" right? The one that some people call "left"??  

John
Posted on: 07 March 2011 by Jan-Erik Nordoen
Originally Posted by fixedwheel:
Originally Posted by Paul Stephenson:
Mike the Naim logo on the top right is now hot linked to the main Naim site,this gives us room to add more on the top bar.
That would be the one on my "other" right? The one that some people call "left"??  

John
No, Paul's sitting on the other side of the screen.
Posted on: 07 March 2011 by BigH47
Originally Posted by Jan-Erik Nordoen:
No, Paul's sitting on the other side of the screen.
Posted on: 07 March 2011 by fixedwheel
Originally Posted by Jan-Erik Nordoen:
No, Paul's sitting on the other side of the screen.
D'Oh!!  

John
Posted on: 07 March 2011 by MilesSmiles
Was about time we injected some humor into this thread.
Posted on: 07 March 2011 by Hook
Originally Posted by Paul Stephenson:
Hook

As far as I know this is part of the main template and the space below can used by us to add

Marketing/advertising or extra info from time to time.  We could sell the space to others to advertise

but we won't. It maybe in the future we may wish to invest in custom pages and we could re-consider this layout but right now it's the way it is.

Understood Paul, and thanks for the reply.

While I appreciate you not selling advertising on the right side of the page, I do strongly believe that this change in format would have a huge beneficial effect on the forum's usability.   I also believe that the waste of space is the number one reason why the overall look and feel of the new forum is considered by most to be a downgrade from the previous forum.

Hopefully the cost of Hoop.la providing a new, more space efficient template will not be prohibitive, and you will seriously consider it at some point in the future.

Hook
Posted on: 07 March 2011 by Jan-Erik Nordoen
Originally Posted by Hook:
While I appreciate you not selling advertising on the right side of the page, I do strongly believe that this change in format would have a huge beneficial effect on the forum's usability.   I also believe that the waste of space is the number one reason why the overall look and feel of the new forum is considered by most to be a downgrade from the previous forum.

Hopefully the cost of Hoop.la providing a new, more space efficient template will not be prohibitive, and you will seriously consider it at some point in the future.

Hook
A more space efficient template is available, I believe, through Hoop.la's *custom pages* option, provided with the Silver, Gold and Platinum plans ($29, $99 and $199 per month, respectively).

Jan

I'm not short, I'm space efficient
Posted on: 08 March 2011 by Paul Stephenson
ok got it the little fingers on the hand are on the left and the...

Jan our plan is way above these and is on a different business offering/space  basis.
Posted on: 08 March 2011 by Jan-Erik Nordoen
Originally Posted by Paul Stephenson:
Jan our plan is way above these and is on a different business offering/space  basis.
Way above Platinum ? ... you mean you've got the Unobtainium plan ?!! 

Impressive ; but given the amount of free beta testing that's gone on here, Naim should get nothing less than the best from Hoop.la.

Regards,

Jan
Posted on: 08 March 2011 by pcstockton
Not flashy, but VERY comfortable.

This site has almost everything I would want in a forum site (i only visit 2).

I think this is a fairly standard template.

http://yabb.jriver.com/interact/index.php?board=19.0

- Good use of screen real estate.
- "Mark [as] Read" ability.
- Shows if you have participated on the thread.

Two that I REALLY like.
Show unread posts since last visit.
Show new replies to your posts.


The Threads Summary show who started  the thread, who posted last etc...

Inside each thread, you see everything you could possibly want.

Isn't this type of site something a teenager can bang out?

-p
Posted on: 08 March 2011 by Jan-Erik Nordoen
Patrick, apart from suggesting that this forum look like the pink fish forum..... your points are sound





Jan