New naim user struggling with setup

Mike,

I don't know what WD Mycloud is, so I may be off-base. Is the NAS wired to the UQ? 

Are you using UPnP software, or do you even need it? 

Is the problem that the n-Stream app can't find or control the UQute? Or does it show a 'no server' message? 

Thanks Damon, 

the NAS is connected wirelessly to the UQ. The UQ found the NAS first time in UPnP mode, and the NAS has UPnP compatibility.

at the moment I get a no server error message on the n-stream app, so I can't see the UQ or NAS.

Hello Mike

This sounds a bit weird.  The n-stream app is effectively a remote control for the UQ, so if the UQ sees the server then the n-stream app should reflect that. 

Check if n-stream is connecting properly to the UQ.  From the Inputs screen there is a button top left saying Setup.  Press that and it should show UnitiQute with an IP address highlighted in green.

Regards

David

Make sure you phone is on the same wireless network, it won't work over 3g

Thanks all, my iPad is definitely on the same wifi network, it's a BT home hub network. I'm now at work, so I will check the IP address when I get back. If I put an IP address manually into the app, is it the UQ's IP address or the NAS's?

sorry for noddy questions, for years my Marantz Ki sig cd/amp combo has gathered dust due to the convenience of streamed music, so I decided to take the plunge and get something decent to listen to again - the whole streaming scene is new to me, other than iTunes over a BOSE speaker!

Thanks David, on my app the only screen I have is setup, there is a refresh button in the top left, and then 3 headings on the main screen, Select device (saying no devices found), connection (set to on for auto connection) and about with the app version 3.6.7479

do I have to do something on the UQ setup for it to be visible to the app?

If the Qute is connecting to the NAS wirelessly then they're clearly connecting to the network. So the problem is that, for some reason, n-stream is not finding the Qute. That means either the IOS device is not on the same network or that n-stream is not setting up correctly.

I would follow @nudgerwilliams' advice first. If that doesn't work then check that the IOS device is on a network at all - just browse a web page - then check it's on the same network as the Qute. 

If they're on the same network and still can't find each other then something weird is happening. I would then check network security.

Thanks Solid Air, I can confirm that they are both on the same wireless netowrk and that the iOS device is connecting fine.  I am assuming taht @nudgerwilliams advice relates to looking at the App? the issue is, I can't get beyond the setup screen on the app.

A basic question, but should the app connect to the UQ or the NAS? 

You should not need to do anything on the UQ to enable n-stream to find it. 

The IP address that you should see under a device name on the n-stream Setup screen is the IP address of the UQ on the network - it's not something that you need to enter.

When you get home I suggest you resort to switching everything off then on again - the HomeHub, the UQ and the iPad.  Power the HH up first, then the UQ then the iPad. 

Hopefully that will enable everything to see each other.

The HH has a patchy reputation by the way, so if you have ongoing problems then you may need to change that for something more robust.  But you should definitely be able to get everything working with the setup that you have.

I recommend you follow nudgerwilliams' advice first. If that won't work you can try to input your UQ's IP address into n-Stream manually. In order to do that disable the auto connection in the set up screen (after that you will be able to make the input). However, as said this should not be necessary.

Thanks all.  Full system shutdown and reboot scheduled for tonight.  If the BY HH is problematic, I do have a NETGEAR router that I could use instead, but I don't know how fidelly it is to connect it up and log into BT - If I can get away without changing it I will!

Very helpful advice - thanks everyone

Update - everything powered down, rebooted and reconnected in the order detailed above...no change. I still can't see the UQ on my app. 

Can an anyone tell me where on the UQ I can get the IP address from, it's not in network settings?

Try deleting n-Stream from your iPad and then reinstall it.

See if that helps.

Very strange.  I think most people's experience is that n-stream is pretty reliable at finding the streamers on the network.

Two things to suggest next.  You could try deleting the app from your iPad and reinstalling it - just in case something to do with the app install is causing the issue.

Second thing to try if practical is to run an ethernet cable from the Qute to the HH so you have a wired connection for that part of the network.

I cannot remember where you find the UQ IP address - thought it was in network settings - but in any case I don't think knowing it will help here as you cannot enter the IP address of the UQ into n-stream.

Yes, this is the logical procedure, but I've had oddball connection issues too. Sometimes if I have 'autoconnect' on in the n-Stream app, it won't show the UQ, but the app will still work. If I turn autoconnect off in the setup menu, it shows the ip address of the UQ and the app works as well. 

All of that said, it does still have problems finding the server at times. 

What I find odd is that Mike can't get any connection to the UQ from the app, even after turning things on and off again; that often kicked things into life for me. 

Mike; are you able to control the UQ with the remote, including seeing the UPnP server software? If you use the remote, can you stream music from your mac? 

Damon

Might be time to dig out the other router.

However you can go into the home hub and check whats on the network including the uniti

This may be a daft question. Are you sure you've installed n-stream on your iPad and not the n-serve app which will only work with Naim server hardware.

This would explain the "no server" error because you don't have a Naim server.

Its Working ! ! ! !

Thank you everyone for your suggestions and apologies for the delay - I have just been out to Maplin to buy a longer ethernet cable so could connect directly to the NAS drive and this solved the problem!

Only issue I have, is that all my songs on the NAS are showing up as duplicated on the i-stream app and the UQ?

Anyway - thats a problem for another day - Right now, the priority is a G&T, soft lighting and giving my new purchase a good listening to!

Thank you once again everyone

Ignore my comment. Your description of the set up screen and version number confirm you have correctly installed n-stream on your iPad.

So - Its all now working perfectly!  However since doing the reboot of the entire network, all tracks are showing up twice, even though there is only 1 copy of each on there?  If I rip a new CD, those tracks only show up once!

I guess I need to reset the UQ somehow?

Mike,

Good to hear that you've got contact. I too just connected my UQ to the router with ethernet, and it has solved most of the connection problems; at least, I think so. Your connection grief is very similar to mine and others, so you are not alone in this mystery. 

As the initial problem was fixed by connecting the UQ by ethernet cable, this suggests that the issue was that both the UQ and the WD My Cloud links were wireless based. Naim recommends that only one leg at most in the chain should be wireless.

Try using the "clear upnp cache" option in the settings menu of nstream to see if that will solve the duplicate tracks issue.

Hi,

This appears to be a common issue with the WD version of Twonky as we've had it reported before - you can confirm this by installing something like Asset UPnP on your PC and pointing that at your music folders on your NAS and if you use the Asset UPnP server then you'll see that there is only one of each track shown.

Best Regards

Phil