Qute issues

Posted by: jbua5150 on 03 March 2011

Hello all

I have an issue with my qute hopefully is fixable.

I have gigabit network throught out my home.

I use a Synology DS211J nas. All aspects of network are rock solid ( nas never fails and is accessible to all other devices all the time)

I get random lost connections to the network on qute. I have tried wireless and hard wired via a belkin gigabit powerline kit. Many will say that network needs to be hardwired. I think my issue is deeper than network.

Many times while playing off the nas the qute looses connection and cant find the nas. Unit will say " please wait input initializing" on pc connection, iradio, and ipod. I have tried power cycling and factory resets. Nothing seems to help. Now the qute gets stuck at "stopping network" and requires a hard power off.

I want to restate that when my "network issue" is present,  qute will NOT play my iphone. It will play FM any any other input except for iradio, pc, or usb.

Any ideas?  Sounds like unit is faulty?
Posted on: 03 March 2011 by DavidDever
Nope–try hard-wired connection, not powerline. Also check your router.
Posted on: 03 March 2011 by jbua5150
I knew that was coming. I would tend to agree with you except that I have the same exact symptoms via wireless and powerline.

Plus networking issues wouldn't prevent the unit from playing iPod or doing the factory reset. The unit literally locks up randomly. Is that network related also?
Posted on: 03 March 2011 by Aleg
Powerline type products are not very sound and in no way comparable by a long shot to hardwired connections. I would classify powerline even below wireless and Belkin also isn't a top company either.



Try a proper hardwired connection with decent switch / router



-

aleg
Posted on: 04 March 2011 by jbua5150
Thanks for all the input!

I understand your views about the quality of powerline.

How does my network connection (as poor as it may or may not be) prevent playback of iphone?

Posted on: 04 March 2011 by jbua5150
Maybe I'm not explaining ALL the issues. 
When I have problems with the "PC"  and "iRadio" input, the "iPod" input exhibits the same symptoms. 
Display on Qute reads "Please Wait Input Initializing".
It will never change. I've waited near an hour.
I can switch to the analog, front 3.5mm, and all digital inputs just fine.  And they function correctly.
A couple of times the problem was corrected with a power cycle. Then that stopped correcting the issue.

I then was successful at fixing the next few issues (what you say is my network) by doing a factory reset. That has stopped correcting the issue. Now during the factory reset the unit gets stuck at "Please Wait Stopping Network".  The unit at this point requires a hard power off which sends a loud pop out the speakers.

This has been a progressive issue that continues to get worse.

I have since purchasing the Qute (in troubleshooting) upgraded my entire network to gigabit. New switches and powerline. All other networked devices on network are rock solid. I have MANY items that connect to my network, and ALL PERFORM FLAWLESSLY.
Again I ask.

What does my network connection have to do with Qute not being able to play iPhone?!
Posted on: 04 March 2011 by Paul Stephenson
I will ask tech support to help you, did you contact us directly or via your retailer?
Posted on: 04 March 2011 by Phil Harris

I think that we can assume that because you have had the inputs working sometimes then your Ethernet connectivity to your router is at least working to some degree so I think that's probably a red herring. I would like you to rule it out though by having the Uniti hard wired by an Ethernet cable into your router just to confirm that it isn't a cause of the problem. 

The Internet Radio, iPod and UPnP are handled by a common hardware core and since you are getting the same issue on all three of those inputs (but not the others) then I would suspect a problem with the hardware that forms that core. (This is why I would like you to try a hard wired connection to your router as above as it *COULD* be that if the Internet Radio or UPnP hardware is having a network issue then it could be locking out the iPod as well.)

If the problem persists after hard wiring the unit to your router then I think it's a trip to your dealer to get teh unit repaired. 

For anyone reading this though I will agree with what has been said here though about WiFi and Ethernet Over Powerline - both of these should be regarded as "fallbacks" from the preferred wired Ethernet connection as neither WiFi nor Ethernet Over Powerline can have their performance guaranteed.

Cheers

Phil 

Posted on: 04 March 2011 by 0rangutan
The choice of powerline, wired or wireless is probably irrelevant to the issues you are seeing.  The kit at the core of your network is most likely to be the issue.

Change your router - you are connecting £1000+ of equipment likely via a $10 piece of hardware.  Many similar previous problems have been fixed on this forum by swapping out the free ISP supplied router for something more robust.

Better yet, keep the ISP router for your Internet connection only and use a decent switch or wireless access point to join your devices up and then hang this off the ISP router.  There are lots of good options available, I use an Apple Airport Extreme and it is rock solid.
Posted on: 04 March 2011 by jbua5150
My connection to NAS is via a gigabit switch.

My router cannot be changed as I have ATT uverse. I have to use their supplied router.

I am running cat5e to the Qute tomorrow.
Posted on: 04 March 2011 by DavidDever
Originally Posted by jbua5150:
My connection to NAS is via a gigabit switch.
My router cannot be changed as I have ATT uverse. I have to use their supplied router.
I am running cat5e to the Qute tomorrow.
You can use a router on a network interior to the Uverse router, creating a nested network:

http://www.naiminc.com/support..._Network_Diagram.pdf
even if you cannot connect the two routers together with wired Ethernet
Posted on: 04 March 2011 by jbua5150
Thanks for the link!  That is basically what my network is just substitute gigabit switches in place of routers.

ATT router is only wired to one switch. No other connections to router/modem. It was a HUGE improvement from adding the switches vs all devices to ATT router!

As I said before, I am hard wiring to the Qute tomorrow. We will see if that cures the issues I'm having.

Oh, last night I also assigned a static ip to the Qute. See what happens there.
Posted on: 04 March 2011 by Tog
Supplied wireless routers can be a real pain. Now that I have two dual  band Airport Extremes with TogServe hardwired to one - the wireless network is rock solid. The Netgear router is relegated to Internet only.



Tog
Posted on: 05 March 2011 by latecomer
Hi jbua5150, I believe I had the same issue as you. My NAS suddenly couldn't be detected by my uniti. Everything else was working fine. I fixed it by 1. doing a factory reset on my uniti, then 2. disabling and then re-enabling the upnp server on my NAS. You might want to search my other thread and see if it provides you any help. Good luck mate.
Posted on: 05 March 2011 by jbua5150
Hello latecomer!  Thanks for the ideas!

I have zero issues with my nas as there are 7 other uPnp clients that have NEVER had problems connecting to my nas.

And as far as the factory reset, as i said above, it worked a few times. The last couple of times the Qute locks up @ " please wait stopping network".

Posted on: 05 March 2011 by latecomer
My other devices were able to detect my nas without issue as well. In fact it was working just fine except for my uniti made me suspect my player was faulty, I'm glad it wasn't. This was what worked for me, might not for you, but thought it might help.
Posted on: 05 March 2011 by jbua5150
Ok just finished running cat5e. We'll see what happens. I'll post results in a few days.
Posted on: 05 March 2011 by DavidDever
If you're in the US, give us a ring at NAIM Inc.
Posted on: 06 March 2011 by jbua5150
I am in the US. What would be the number to call?

And why am I calling?
Posted on: 06 March 2011 by garyi
Who knows perhaps Dave wants to lend a hand, its not unusual.
Posted on: 06 March 2011 by jbua5150
Well it didnt take long for the issue to show itself.

Now hard wired Qute has the same issue.

I was listening to nas and playback stopped. Hit display and Qute showed " searching".

Switched to FM, analog, digital just fine.

iRadio, pc, iPod inputs displaying  " please wait input initializing"

Tried reset to factory defaults and Qute locks up at "please wait stopping network" totally unresponsive to any remote commands or Naim front button.

Had to power off via switch on back.

A loud pop comes through speakers.

Waited a few minutes then powered on and Qute is functional again.
Posted on: 06 March 2011 by DavidDever
http://www.naiminc.com