UnitiServe-SSD stuck in "System DB Rebuild" state

Posted by: Talkena on 15 March 2011

Here might be a beginner's mistake with the UnitiServe-SSD. By trying to "reset" the unit, I asked the UnitiServe-SSD to re-generate its database. However, I probably did not shut down the unit properly. Now, when turning the unit it back on, it does NOT finish its boot cycle and gets stuck with the Naim Logo constantly flashing and the web client saying "System DB Rebuild - Do Not Power Off". The system gets hung in that state even if I am waiting for hours. Has anyone experienced this? How do you unstuck a UnitiServe-SSD stuck into that limbo state?
Posted on: 16 March 2011 by Phil Harris
Hi,



This I can sort remotely for you when I'm back in the office on Thursday if you have a PC that I can use to remotely log into? Can you drop me an email to phil.harris@naimnet.com and we can arrange?



Can I please ask anyone reading this that if you need support on a product then - as per the sticky at the top of the forum - please contact either me or Steve Hopkins directly. Then we can get issues sorted effectively whereas forum posts are more difficult to spot.



Cheers



Phil
Posted on: 17 March 2011 by Richard Lord
Originally Posted by Phil Harris:
Hi,

This I can sort remotely for you when I'm back in the office on Thursday if you have a PC that I can use to remotely log into? Can you drop me an email to phil.harris@naimnet.com and we can arrange? . . . . .

Phil

What if you have a Mac?
Posted on: 17 March 2011 by Klout10
I recall once reading in a similar case it needs to be an PC ...

Regards,
Michel
Posted on: 18 March 2011 by Phil Harris

We can generally do any remote diagnosis from Macs too but they're more difficult to work with in that case so my first request is always for a PC...

Phil

Posted on: 18 March 2011 by Phil Harris
Originally Posted by Dudi:

It would be easier if Naim had sent with an OS/App install CD. Then you probably had solved this problem already.

Best
Dudi

That may appear the case but it is not possible to rebuild a machine from a CD ... it may be running XPe but it isn't a PC.

Cheers

Phil
Posted on: 18 March 2011 by Tog
Hi Phil - Does the UnitiServe have an embedded XP OS?

Tog
Posted on: 18 March 2011 by Phil Harris
Originally Posted by Tog:
Hi Phil - Does the UnitiServe have an embedded XP OS?

Tog

Hi Tog,

It does but so do many PVRs, Mobile Phones, petrol pumps and cash machines ... the units are not just a PC that can be recovered from a CD.

Phil
Posted on: 18 March 2011 by Talkena
I want to thank Phil Harris and the Naim team for premier quality support and quick turnaround time. This is true customer care. The issue has been resolved in 15 minutes.
Posted on: 18 March 2011 by Phil Harris
Glad you're all sorted - thanks for being up at obscene o'clock so that we could fit it in between timezones.

Phil
Posted on: 18 March 2011 by Richard Lord
Originally Posted by Talkena:
I want to thank Phil Harris and the Naim team for premier quality support and quick turnaround time. This is true customer care. The issue has been resolved in 15 minutes.
What is especially heartening about Naim is that irrespective of the age of a piece of kit, they will look after you and repair it.  I have been informed by a Linn dealer that this is definitely not the case with their products. Once it has reached 10 years, you are on your own.  Their policy is that the customer should just throw it away.  If this is true, the moral is obvious: buy Naim.

Richard
Posted on: 18 March 2011 by BigH47
Originally Posted by Richard Lord:
 If this is true, the moral is obvious: buy Naim.

Richard

Their Turntables are rubbish though!
Posted on: 18 March 2011 by Richard Lord
Originally Posted by BigH47:
Originally Posted by Richard Lord:
 If this is true, the moral is obvious: buy Naim.

Richard

Their Turntables are rubbish though!
My Linn was OK, for its day .   It was just those awful flexible and scratchy black things I had to use to get sound out of it.  I better apologise for the sake of the flack I will receive from the anal brigade. 

This is where I must confess - I have just bought my first LP for 25 years.  It is an original from 1966 and unavailable on CD. It will be ripped by my dealer, then I am going to get it framed 

Richard
Posted on: 18 March 2011 by BigH47
No NAIM's TTs not Linns!
Posted on: 20 March 2011 by Tog
Is it sad to admit that I love the heavy aluminium casework ...and the fact the development guys like to talk about their products?

Tog
Posted on: 20 March 2011 by Phil Harris
Originally Posted by Dudi:

OK! Then I understand that the US can not be software upgraded anyway.

Thanks Dudi

Originally Posted by Phil Harris:
Originally Posted by Tog:
Hi Phil - Does the UnitiServe have an embedded XP OS?

Tog

Hi Tog,

It does but so do many PVRs, Mobile Phones, petrol pumps and cash machines ... the units are not just a PC that can be recovered from a CD.

Phil
Hi Dudi,

I didn't say that the UnitiServe cannot be upgraded - just that it cannot be reinstalled from scratch from a bootable CD. The UnitiServe is software upgradable in *EXACTLY* the same way as an HDX or NS0x...

Cheers

Phil
Posted on: 20 March 2011 by Phil Harris
Originally Posted by Tog:
Is it sad to admit that I love the heavy aluminium casework ...and the fact the development guys like to talk about their products?

Tog
Are you saying I talk too much?

Phil